Prince George’s County Emergency Preparedness Conference - Sept 28, 2013
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Montgomery County CERT was invited to participate as a guest speaker on the topic of social media in emergency management. I spoke about our award-winning social media pilot project that was deployed during the March 2013 snow storm. Members of Montgomery County CERT were deployed, both virtually (from the confines of their home) and physically (within the Emergency Operations Center)
Prince George’s County Emergency Preparedness Conference - Sept 28, 2013
- 3. March?2013?Winter?Storm ? Montgomery?County?CERT?volunteers?provided?social?media? monitoring?support?within?the?EOC – Assigned?three?8‐hour?shifts?(with?overlap)? – Maintained?a?non‐disruptive?EOC?physical?presence – Provided?SM?updates?to?EOC?manager – Followed?trending?topics – 9?hours?monitoring?from?own?SM?accounts
- 7. Lessons?Learned ? Pre‐established?understanding ? Non‐disruptive?EOC?physical?presence ? Disciplined?in?providing?updates?to?EOC?manager ? Overlap?in?shift?times ? Same?computer?for?each?shift ? Remained?flexible?in?changing?weather?conditions?(shift?cut)
- 8. Challenges ? Searching?for?certainty?through?the?noise – Example:?DuPont?Circle?snow?ball?fight ? Verification?of?information ? Resource?allocation? – Necessary?to?verify?information?before?action?taken?or?dissemination