10 things your customers hate about you
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The document discusses how consumer insights technology can analyze over 30 million reviews and 1 million topics to provide insights about customers. It identifies the most common positive words in reviews, the industries with the most and least complaints, and the happiest and unhappiest countries in Europe based on sentiment analysis of customer reviews. These insights can help businesses make better decisions about their products, services, and marketing.
10 things your customers hate about you
- 1. Raj Nijjer YOTPO 10 Things Your Customers Hate About You @RajNijjer
- 2. 164 TLV $101M Raised Yotpo in a Nutshell 103 NYC 8 LDN 10 UTAH 4,172 Paying Clients 115% YOY Growth
- 3. Complete Customer Content Marketing Platform REVIEWS CONTENT COLLECTION PHOTOS Q&A CONTENT MANAGEMENT ON-SITE DISPLAY SEARCH & SOCIAL CONSUMER INSIGHTS
- 4. Consumer Insights uses deep learning technology to identify what your customers are saying about your products and the topics that matter to them most. Make Better Business Decisions Gain powerful insights about your brand
- 5. 30 Million Reviews 1 Million Topics 75 Million Opinions
- 6. Sentiment -100 to +100 For example, it can tell that this sentence expresses negative sentiment: Top-notch delivery service still waiting on my package four months later. And that this one is positive in tone: Top-notch delivery service got my package yesterday! To Inform Products, Service, Marketing
- 7. 1. Most reviews are 4 stars or more
- 8. 1. Most reviews are 4 stars or more... But that doesnt matter.
- 9. 2. Words that show up most in reviews Quality Service Product Fit Delivery
- 10. 2. Words that show up most in reviews Quality Service Product Fit Delivery Smell Husband
- 11. 3. The most hated sub-industries are... Health Food (The best of the worst) Office Supplies Haircare Swimwear Fit, quality Lingerie Fit, Size
- 12. 4. Most loved sub-industries Gifts and Party Supplies (The best of the best) Babies & Kids - General Mens Clothing Look, Sock Bath & Body Smell, Skin, Oil Coffee & Tea
- 13. 5. The most unhappy country in Europe is...
- 14. 5. The most unhappy country in Europe is... Average Sentiment: 0.68 Average Star Rating: 4.1
- 15. 6. The happiest country in Europe is...
- 16. 6. The happiest country in Europe is... Average Sentiment: 0.78 Average Star Rating: 4.5