�ݺ�ߣ

Job stress and well-being of
female employees in hospitality:
The role of regulatory leisure
coping styles
Presenter: Marie Lin
Instructor: Dr. Pi- Ying Hsu
Date: 2014 / 11 / 3 1

Citation
Tsaur, S. H. & Tang, Y. Y, (2012).
Job Stress and Well-Being of
Female Employees in Hospitality:
The Role of Regulatory Leisure
Coping Styles. International
Journal of Hospitality Management,
31 (4), 1038-1044.
2

?Definition of Terms
?PBLCS =The Planned-Breather
Leisure Coping Style
?ALCS = The Avoidant Leisure
Coping Style 3

Increases the well-being and
Buffering Effect
?PBLCS
4

?ALCS
Reduces the well-being and
Amplifying Effect
5

Contents
6
? Introduction
? Literature Review
& Hypothesis
? Method
? Results
? Discussion
? Reflection

?Introduction
This study investigates the moderating role of
regulatory leisure coping styles on the effect of job
stress on female employees�� well-being.
7

? Job stress & Well-being
? Regulatory leisure coping styles: The PBLCS
& ALCS
? Regulatory leisure coping styles & well-being
? The moderating role of regulatory leisure
coping styles
? Literature Review & Hypotheses
8

?Literature Review
While the job stress still exists, female
employees may feel more frustration and a
lack of confidence, hence increasing their
psychological distress.
��Fritz & Sonnentag, 2006��
9

?Literature Review
Leisure generates a feeling of self-
determination that can enhance self-control
and help one to reappraise a stressful situation,
and then provide a buffer against the negative
impact of stress. (Coleman & Iso-Ahola, 1993)
10

? Hypothesis 1 The job stress of female employees has
a negative effect on their well-being.
? Hypothesis 2 The use of the PBLCS by female
employees will have a positive effect
on their well-being.
11

? Hypothesis 3
? Hypothesis 4 The use of the PBLCS by female
employees will buffer the negative
effect of job stress on their well-being.
? Hypothesis 5 The use of the ALCS by female
employees will amplify the negative
effect of job stress on their well-being.
The use of the ALCS by female
employees will have a negative effect on
their well-being.
12

? Sample & Procedures
? Measures
?Method
13

? The respondents should be full-time employees, in the
tourist hotels for more than a year of work experience.
? The study excludes all non-service employees; only
those who were front-line employees, worked in
housekeeping, food services and hotel front desk to
select it.
? Respondents must meet the
following two criteria:
14

Taiwan Tourism Report (2010)
38.30%
51.90%
54.90%
51.30%
22.10%
26.60%
65.30%
15OF the female employees were junior members of staff.
worked in food service
on the front desk
had at least two to
three years of
work experience

? Most of them were between the ages of 26 and 34 (38.3%).
more than half of the respondents held a bachelor's degree
(51.9%) and had at least two to three years of work
experience (54.9%).
16

? The employees worked in food service (51.3%),
housekeeping (22.1%), and on the front desk (26.6%), and
more than two-thirds (65.3%) of the female employees
were junior members of staff.
17

Variable Mean SD 1 2 3 4
Job
stress
3.02 0.68 �C
PBLCS 3.46 0.66 ?0.23
***
�C
ALCS 2.68 0.77 0.04 0.44
***
�C
Well-
being
3.60 0.51 ?0.57
***
0.23
***
?0.06 �C
Correlation coefficient between variables is a minor
does not exceed 0.60 value.
? Table 1
18

Well-being
Step 1 Step 2 Step 3
Job stress ?0.56
***
?0.52
***
?0.55
***
PBLCS 0.16
**
0.16
**
ALCS ?0.12
*
?0.14
*
Job
stress �� PBLCS
0.18
***
Job
stress �� ALCS
?0.15
**
R
2
0.32 0.34 0.36
��R
2
0.02
***
0.02
***
? Table 2
? Hypothesis 1�� 2 &3 YES ! 19

? Fig.1 ? Hypothesis 4 YES !
?Buffering Effect
20

? Fig.2 ? Hypothesis 5 YES !
?Amplifying Effect
21

?Results
Hypothesis 1 ? The job stress of female employees has a negative effect on their
well-being.
Hypothesis 2 ? The use of the PBLCS by female employees will have a positive
effect on their well-being.
Hypothesis 3 ? The use of the ALCS by female employees will have a negative
effect on their well-being.
Hypothesis 4 ? The use of the PBLCS by female employees will buffer the
negative effect of job stress on their well-being.
Hypothesis 5 ? The use of the ALCS by female employees will amplify the
negative effect of job stress on their well-being. 22

?Discussion
? Summary of Main Findings
? Implications & Limitations
23

? This study confirms that female employees adopting different goals of
leisure coping strategies tend to cause different impacts on well-being.
? The results regarding interaction effects showed that both the PBLCS
and the ALCS have significant interactions effects on the relationship
between job stress and female employees�� well-being.
?Summary of Main Findings
24

? Principal component factor analysis was conducted on items of the all
variables. Among the 10 factors extracted, factor 1 accounted for only
16.86% of the variance.
?Implications & Limitations
25
? The results indicate that common method variance was not a problem
in this study. Finally, this study only used female employees as research
sample.

?Reflection
A lounge, gym, coffee,
personal leisure activities,
social events, weekend
shopping, and to provide
opportunities for female
employees to gain new vitality.
26

�ݺ�ߣ

1031103

Recommended

More Related Content

What's hot (19)

Viewers also liked (13)

Similar to 1031103 (20)

1031103