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Change management is often cited as the biggest
impediment to successful shared services
and outsourcing implementation. But it is
manageable and predictable, if you follow a few
simple rules.
Sourcing Change’s Deborah Kops lays it out...
Shared Services
& Outsourcing
Change Management:
A visual guide
to avoid classic
change management
mistakes
—
Formore...
info@sourcingchange.com
www.sharedservicesweek.com
...optimum 10-15%
of budget on change
management
...percieved failure rate
10–
15%
50–
70%
...months to expand
18
...months to adopt
6 chance to get
it right
1
1...overarching
implementation
plan is critical
Day 1
...initiatives starts
program day 1
Change
management
and outsourcing
change by the
numbers
© Deborah Kops, Sourcing Chnage
1...organisation to
speak with one voice
1.
INVEST
IN
CHANGE
2.
MAKE
A
PLAN
4.
COMMUNICATE
EFFECTIVELY
7.
STAY
THE
COURSE
8.
ONE
CHANCE
TO GET
IT RIGHT
...planning eliminates 90%
of the guesswork
90%most change efforts spend
only 5% on employee
concerns
5% 3.
LISTEN TO
YOUR
SHAREHOLDER
5.
USE THE
RIGHT
MESSENGERS
6.
REINFORCE
17...years is average
tenure of affected staff
5...maximum attributes to
change at once is 5
Ten+...potential
stakeholder groups
...work generations5 3...components
of initial messaging
in 4 phases
7x7 ...effective change results
from communicating
7 times/7 ways
2...2 most important
messengers are sponsors
and managers
Sponsors
Managers
...reinforcement of behaviour
3 times more powerful than
1 announcement
12...months to embrace
01 02 03
04 05 06
07
10 11 12
08 09
24/7
...no 2 organisations change
the same way
2
...change programs
in effect 24/7 infinite
number of opinions

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10351.006_SSOW 2012 Sourcing Change Infographic_170212

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