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11114.006 SSOW 2012 Hackett Benchmarking Infographic_010312

James Wight
James Wight

The document compares metrics of top-performing shared services companies to benchmarks. It reports that top performers have over half of finance and procurement activities centralized in global business services organizations. Top performers also plan to expand the scope of these organizations, offer more knowledge-centric services, and have nearly all IT projects managed by a project management office. Benchmarking against these top companies can help organizations cut costs, reduce cycle times, and improve quality.

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ZERO OR SUPERHERO? HOW DO YOU STACK UP AGAINST TODAYS TOP-PERFORMING SHARED SERVICES COMPANY BENCHMARKS? Companies will have 50% of their operational IT staff in low cost geographies in the next 2-3 years 50% Top performers have 54% of all procurement activity sitting inside global business service organisations 54% Top performers have 63% of all finance activity sitting inside a global business services organisation 63% Benchmarking tells you where your business is today, and where it needs to be to get, and stay, ahead of the competition. Whether carried out internally among departments, or externally against the marketplace, benchmarking can help you cut costs, reduce cycle times and improve work quality. 70% of top- performing companies plan to expand the process scope of their global business service organisations vs. 42% for peer companies 70% 72% of companies now have multi-function global businesss service organisations vs. single-function shared services 72% 80% of top- performing companies plan to offer knowledge- centric services in their global business service organisations vs. 38% for peer companies 80% Top performers spend 12% more on internal talent management than peer companies 12% One third of all top- performing global business service organisations reported savings of over 40% in the past 12-24 months 1/3 Source: The Hackett Group www.thehackettgroup.com Top performers have 98% of IT application projects managed by PMO vs. 75% for peer companies

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11114.006 SSOW 2012 Hackett Benchmarking Infographic_010312

  • 1. ZERO OR SUPERHERO? HOW DO YOU STACK UP AGAINST TODAYS TOP-PERFORMING SHARED SERVICES COMPANY BENCHMARKS? Companies will have 50% of their operational IT staff in low cost geographies in the next 2-3 years 50% Top performers have 54% of all procurement activity sitting inside global business service organisations 54% Top performers have 63% of all finance activity sitting inside a global business services organisation 63% Benchmarking tells you where your business is today, and where it needs to be to get, and stay, ahead of the competition. Whether carried out internally among departments, or externally against the marketplace, benchmarking can help you cut costs, reduce cycle times and improve work quality. 70% of top- performing companies plan to expand the process scope of their global business service organisations vs. 42% for peer companies 70% 72% of companies now have multi-function global businesss service organisations vs. single-function shared services 72% 80% of top- performing companies plan to offer knowledge- centric services in their global business service organisations vs. 38% for peer companies 80% Top performers spend 12% more on internal talent management than peer companies 12% One third of all top- performing global business service organisations reported savings of over 40% in the past 12-24 months 1/3 Source: The Hackett Group www.thehackettgroup.com Top performers have 98% of IT application projects managed by PMO vs. 75% for peer companies