ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo
12 §ª§¥§¦§«
§¬§¡§¬ §³§¥§¦§­§¡§´§¾
§¢§ª§©§¯§¦§³
§¬§­§ª§¦§¯§´§°§°§²§ª§¦§¯§´§ª§²§°§£§¡§¯§¯§½§®
§¬§­§ª§¦§¯§´§°§°§²§ª§¦§¯§´§ª§²§°§£§¡§¯§¯§°§³§´§¾ §³ §£§½§¤§°§¥§°§« §¥§­§Á §¢§ª§©§¯§¦§³§¡
§°§³§¯§°§£§¡
§¬§­§ª§¦§¯§´§°§°§²§ª§¦§¯§´§ª§²§°§£§¡§¯§¯§°§³§´§ª:
- §¸§¦§¯§¯§°§³§´§ª §ª §£§ª§¥§¦§¯§ª§¦
- §±§²§¡§£§ª§­§¡ §ª
§³§´§¡§¯§¥§¡§²§´§½
- §ª§¥§¦§¡§­§¾§¯§¡§Á §®§°§¥§¦§­§¾
§°§¢§³§­§µ§¨§ª§£§¡§¯§ª§Á
- ?§©§°§­§°§´§°§¦ §±§²§¡§£§ª§­§°?
§¥§­§Á §¬§¡§¨§¥§°§¤§°
- §¸§¦§­§¾ §ª §¦§¦ §±§°§¯§ª§®§¡§¯§ª§¦
- §±§²§°§¶§ª§­§¾ §¬§­§ª§¦§¯§´§¡
¡í 1
§ª§ã§á§à§Ý§î§Ù§å§Ö§Þ §ã§Ö§Ô§Þ§Ö§ß§ä§Ñ§è§Ú§ð §Ó
§á§à§ã§ä§â§à§Ö§ß§Ú§Ú §ï§æ§æ§Ö§Ü§ä§Ú§Ó§ß§í§ç
§à§ä§ß§à§ê§Ö§ß§Ú§Û §ã §Ü§Ý§Ú§Ö§ß§ä§Ñ§Þ§Ú
- §³§ä§Ñ§ß§Õ§Ñ§â§ä§í §à§Ò§ã§Ý§å§Ø§Ú§Ó§Ñ§ß§Ú§ñ
- §´§Ñ§Ü§ä§Ú§Ü§Ñ §â§Ñ§Ù§Ó§Ú§ä§Ú§ñ §Ú
§å§Õ§Ö§â§Ø§Ñ§ß§Ú§ñ
¡í 2. §µ§é§Ú§Þ§ã§ñ §Ý§å§é§ê§Ö
§á§à§ß§Ú§Þ§Ñ§ä§î
§ã§Ó§à§Ú§ç §Ü§Ý§Ú§Ö§ß§ä§à§Ó
¡í 3
§®§°§´§ª§£§¡§¸§ª§Á §³§°§´§²§µ§¥§¯§ª§¬§°§£:
- ? §®§¦§´§°§¥ §±§°§°§»§²§¦§¯§ª§Á?
- §µ§¹§ª§´§½§£§¡§¦§´ §°§´§´§°§¬ §ª §³§²§°§¬ §¨§ª§©§¯§ª §¬§­§ª§¦§¯§´§¡
- §¯§¡§±§²§¡§£§­§¦§¯§¡ §¯§¡
§¸§¦§¯§¯§°§³§´§¾ §¬§­§ª§¦§¯§´§¡
- §°§´§¹§¦§¹§¡§¦§´ §¯§¡ §£§°§±§²§°§³§½:
? §¬§¦§® §ª §¬§¡§¬ §¥§°§²§°§¨§ª§´§¾? §¹§´§° §¢§µ§¥§¦§´ ,
§¦§³§­§ª §¥§¦§­§¡§´§¾ §¿§´§° §­§µ§¹§º§¦ §£§³§¦§·??
¡í 4 §±§¦§²§£§°§¦ §£§±§¦§¹§¡§´§­§¦§¯§ª§¦ §ª§­§ª §ª§¥§¦§¡§­§¾§¯§½§« FRONT
! §£§ª§©§µ§¡§­§ª§©§ª§²§°§£§¡§´§¾ §³§´§¡§¯§¥§¡§²§´§½ §°§¢§³§­§µ§¨§ª§£§¡§¯§ª§Á
§¯§¡§³ §¨§¥§¦§´ §¢§ª§´§£§¡ §©§¡ §¬§­§ª§¦§¯§´§°§£
¡í 5. §µ§é§Ú§Þ§ã§ñ §ã§Ý§í§ê§Ñ§ä§î
§Ü§Ý§Ú§Ö§ß§ä§Ñ §Ú §Ú§ã§á§à§Ý§î§Ù§à§Ó§Ñ§ä§î
§à§Ò§â§Ñ§ä§ß§å§ð §ã§Ó§ñ§Ù§î §Õ§Ý§ñ
§ß§Ö§á§â§Ö§â§í§Ó§ß§à§Ô§à §å§Ý§å§é§ê§Ö§ß§Ú§ñ
§á§â§à§è§Ö§ã§ã§à§Ó.
Voice of Client ¡ª §Þ§à§Þ§Ö§ß§ä§Ñ§Ý§î§ß§Ñ§ñ §ã§Ú§ã§ä§Ö§Þ§Ñ §ã§Ò§à§â§Ñ
§à§Ò§â§Ñ§ä§ß§à§Û §ã§Ó§ñ§Ù§Ú, §Ü§à§ä§à§â§Ñ§ñ §á§à§Ù§Ó§à§Ý§ñ§Ö§ä §ß§Ñ§Þ §Ò§í§ã§ä§â§à
§Ú§ã§á§â§Ñ§Ó§Ý§ñ§ä§î §ß§Ö§Õ§à§é§Ö§ä§í.
§³§Ú§ã§ä§Ö§Þ§ß§Ñ§ñ §â§Ñ§Ò§à§ä§Ñ §ã §Ø§Ñ§Ý§à§Ò§Ñ§Þ§Ú §Ú §á§â§Ö§ä§Ö§ß§Ù§Ú§ñ§Þ§Ú.
§¸§Ö§Ý§î : §å§Õ§Ö§â§Ø§Ñ§ß§Ú§Ö + §Ý§à§ñ§Ý§î§ß§à§ã§ä§î
! §³§¸§¦§¯§¡§²§ª§ª §²§¡§¢§°§´§½ §³ §±§²§¦§´§¦§¯§©§ª§Á§®§ª
¡í 7. §­§å§é§ê§Ú§Ö §ï§Ü§ã§á§Ö§â§ä§í ¨C
§£§Ñ§ê§Ú §Ü§Ý§Ú§Ö§ß§ä§í
- §¹§Ö§Ü ¨C §Ý§Ú§ã§ä §ß§Ö§Õ§à§ã§ä§Ñ§ä§Ü§à§Ó
- §¡§ß§Ñ§Ý§Ú§ä§Ú§Ü§Ñ
§Ü§à§ß§Ü§å§â§Ö§ß§ä§ß§à§Û §ã§â§Ö§Õ§í
- ? §¬§Ñ§â§ä§Ñ §å§Ý§å§é§ê§Ö§ß§Ú§Û?
¡í 8 . §¯§à§Ó§í§Ö §Ü§Ñ§ß§Ñ§Ý§í §Ü§à§Þ§Þ§å§ß§Ú§Ü§Ñ§è§Ú§Û §ã
§¬§Ý§Ú§Ö§ß§ä§Ñ§Þ§Ú:
- §¢§í§ã§ä§â§à, §á§â§à§ã§ä§à, §å§Õ§à§Ò§ß§à
- §¹§¡§´
- §³§à§è§Ú§Ñ§Ý§î§ß§í§Ö §ã§Ö§ä§Ú
- §®§à§Ò§Ú§Ý§î§ß§í§Ö §ã§Ö§â§Ó§Ú§ã§í §Ú §á§â§Ú§Ý§à§Ø§Ö§ß§Ú§ñ
- §£§ã§Ö§Ô§Õ§Ñ §ß§Ñ §ã§Ó§ñ§Ù§Ú
¡í 9. §¹§´§° §´§½ §©§¯§¡§¦§º§¾ §°
§¬§µ§¯§¬§µ§²§¦§¯§´§¡§·?
§´§£§°§« §Ü§Ý§Ú§Ö§ß§ä ¨C §Ü§Ñ§Ø§Õ§í§Û ?
1-§Û 21-§Û 101-§Û
¡í 10. §°§¸§¦§¯§¬§¡
§¬§­§ª§¦§¯§´§°§°§²§ª§¦§¯§´§ª§²§°§£§¡§¯§¯§°§³§´§ª
- NPS
- §´§¡§«§¯§½§« §±§°§¬§µ§±§¡§´§¦§­§¾
- §­§ª§¹§¯§°§¦ §°§¢§»§¦§¯§ª§¦
¡í 11. §­§ª§¹§¯§½§« §±§²§ª§®§¦§², §¡§®§¢§ª§¸§ª§ª §ª
§µ§­§½§¢§¬§¡?
¡í 12. §£ §ä§Ó§à§Ú§ç §è§Ö§Ý§ñ§ç §ß§Ñ
2017!
- NPS
- §°§ä§ä§à§Ü
- §±§â§à§Ô§â§Ñ§Þ§Þ§í §Ý§à§ñ§Ý§î§ß§à§ã§ä§Ú
- §¯§à§Ó§í§Ö §Ü§Ñ§ß§Ñ§Ý§í §à§Ò§â§Ñ§ä§ß§à§Û §ã§Ó§ñ§Ù§Ú
- §¬§Ý§Ú§Ö§ß§ä§à§à§â§Ú§Ö§ß§ä§Ú§â§à§Ó§Ñ§ß§ß§í§Ö §â§Ö§ê§Ö§ß§Ú§ñ
§¢§Ñ§ß§Ü, §Ü§à§ä§à§â§à§Þ§å
§Õ§à§Ó§Ö§â§ñ§ð§ä
§¢§Ñ§ß§Ü §Ó §Þ§à§Ö§Þ
§Þ§à§Ò§Ú§Ý§î§ß§à§Þ
§¢§Ñ§ß§Ü, §Ó §Ü§à§ä§à§â§à§Þ
§Ü§Ý§Ú§Ö§ß§ä§í §ã§é§Ñ§ã§ä§Ý§Ú§Ó§í
§¢§Ñ§ß§Ü, §Ô§Õ§Ö §Ü§Ñ§Ø§Õ§í§Û §Þ§à§Ø§Ö§ä
§â§Ñ§ã§Ü§â§í§ä§î §ã§Ó§à§Û §á§à§ä§Ö§ß§è§Ú§Ñ§Ý
§³§­§¡§¤§¡§¦§®§½§¦ §¯§¡§º§¦§¤§° §µ§³§±§¦§·§¡. §¡ §£§¡§º§ª?
§±§°§¤§°§£§°§²§ª§®?
+7 9141801010

More Related Content

12 §Ú§Õ§Ö§Û §Ü§Ñ§Ü §ã§Õ§Ö§Ý§Ñ§ä§î §Ò§Ú§Ù§ß§Ö§ã §Ü§Ý§Ú§Ö§ß§ä§à§à§â§Ú§Ö§ß§ä§Ú§â§à§Ó§Ñ§ß§ß§í§Þ - §¡§Ý§î§æ§Ñ-§Ò§Ñ§ß§Ü

  • 3. §°§³§¯§°§£§¡ §¬§­§ª§¦§¯§´§°§°§²§ª§¦§¯§´§ª§²§°§£§¡§¯§¯§°§³§´§ª: - §¸§¦§¯§¯§°§³§´§ª §ª §£§ª§¥§¦§¯§ª§¦ - §±§²§¡§£§ª§­§¡ §ª §³§´§¡§¯§¥§¡§²§´§½ - §ª§¥§¦§¡§­§¾§¯§¡§Á §®§°§¥§¦§­§¾ §°§¢§³§­§µ§¨§ª§£§¡§¯§ª§Á - ?§©§°§­§°§´§°§¦ §±§²§¡§£§ª§­§°? §¥§­§Á §¬§¡§¨§¥§°§¤§° - §¸§¦§­§¾ §ª §¦§¦ §±§°§¯§ª§®§¡§¯§ª§¦ - §±§²§°§¶§ª§­§¾ §¬§­§ª§¦§¯§´§¡ ¡í 1
  • 4. §ª§ã§á§à§Ý§î§Ù§å§Ö§Þ §ã§Ö§Ô§Þ§Ö§ß§ä§Ñ§è§Ú§ð §Ó §á§à§ã§ä§â§à§Ö§ß§Ú§Ú §ï§æ§æ§Ö§Ü§ä§Ú§Ó§ß§í§ç §à§ä§ß§à§ê§Ö§ß§Ú§Û §ã §Ü§Ý§Ú§Ö§ß§ä§Ñ§Þ§Ú - §³§ä§Ñ§ß§Õ§Ñ§â§ä§í §à§Ò§ã§Ý§å§Ø§Ú§Ó§Ñ§ß§Ú§ñ - §´§Ñ§Ü§ä§Ú§Ü§Ñ §â§Ñ§Ù§Ó§Ú§ä§Ú§ñ §Ú §å§Õ§Ö§â§Ø§Ñ§ß§Ú§ñ ¡í 2. §µ§é§Ú§Þ§ã§ñ §Ý§å§é§ê§Ö §á§à§ß§Ú§Þ§Ñ§ä§î §ã§Ó§à§Ú§ç §Ü§Ý§Ú§Ö§ß§ä§à§Ó
  • 5. ¡í 3 §®§°§´§ª§£§¡§¸§ª§Á §³§°§´§²§µ§¥§¯§ª§¬§°§£: - ? §®§¦§´§°§¥ §±§°§°§»§²§¦§¯§ª§Á? - §µ§¹§ª§´§½§£§¡§¦§´ §°§´§´§°§¬ §ª §³§²§°§¬ §¨§ª§©§¯§ª §¬§­§ª§¦§¯§´§¡ - §¯§¡§±§²§¡§£§­§¦§¯§¡ §¯§¡ §¸§¦§¯§¯§°§³§´§¾ §¬§­§ª§¦§¯§´§¡ - §°§´§¹§¦§¹§¡§¦§´ §¯§¡ §£§°§±§²§°§³§½: ? §¬§¦§® §ª §¬§¡§¬ §¥§°§²§°§¨§ª§´§¾? §¹§´§° §¢§µ§¥§¦§´ , §¦§³§­§ª §¥§¦§­§¡§´§¾ §¿§´§° §­§µ§¹§º§¦ §£§³§¦§·??
  • 6. ¡í 4 §±§¦§²§£§°§¦ §£§±§¦§¹§¡§´§­§¦§¯§ª§¦ §ª§­§ª §ª§¥§¦§¡§­§¾§¯§½§« FRONT ! §£§ª§©§µ§¡§­§ª§©§ª§²§°§£§¡§´§¾ §³§´§¡§¯§¥§¡§²§´§½ §°§¢§³§­§µ§¨§ª§£§¡§¯§ª§Á
  • 7. §¯§¡§³ §¨§¥§¦§´ §¢§ª§´§£§¡ §©§¡ §¬§­§ª§¦§¯§´§°§£ ¡í 5. §µ§é§Ú§Þ§ã§ñ §ã§Ý§í§ê§Ñ§ä§î §Ü§Ý§Ú§Ö§ß§ä§Ñ §Ú §Ú§ã§á§à§Ý§î§Ù§à§Ó§Ñ§ä§î §à§Ò§â§Ñ§ä§ß§å§ð §ã§Ó§ñ§Ù§î §Õ§Ý§ñ §ß§Ö§á§â§Ö§â§í§Ó§ß§à§Ô§à §å§Ý§å§é§ê§Ö§ß§Ú§ñ §á§â§à§è§Ö§ã§ã§à§Ó.
  • 8. Voice of Client ¡ª §Þ§à§Þ§Ö§ß§ä§Ñ§Ý§î§ß§Ñ§ñ §ã§Ú§ã§ä§Ö§Þ§Ñ §ã§Ò§à§â§Ñ §à§Ò§â§Ñ§ä§ß§à§Û §ã§Ó§ñ§Ù§Ú, §Ü§à§ä§à§â§Ñ§ñ §á§à§Ù§Ó§à§Ý§ñ§Ö§ä §ß§Ñ§Þ §Ò§í§ã§ä§â§à §Ú§ã§á§â§Ñ§Ó§Ý§ñ§ä§î §ß§Ö§Õ§à§é§Ö§ä§í. §³§Ú§ã§ä§Ö§Þ§ß§Ñ§ñ §â§Ñ§Ò§à§ä§Ñ §ã §Ø§Ñ§Ý§à§Ò§Ñ§Þ§Ú §Ú §á§â§Ö§ä§Ö§ß§Ù§Ú§ñ§Þ§Ú. §¸§Ö§Ý§î : §å§Õ§Ö§â§Ø§Ñ§ß§Ú§Ö + §Ý§à§ñ§Ý§î§ß§à§ã§ä§î ! §³§¸§¦§¯§¡§²§ª§ª §²§¡§¢§°§´§½ §³ §±§²§¦§´§¦§¯§©§ª§Á§®§ª
  • 9. ¡í 7. §­§å§é§ê§Ú§Ö §ï§Ü§ã§á§Ö§â§ä§í ¨C §£§Ñ§ê§Ú §Ü§Ý§Ú§Ö§ß§ä§í - §¹§Ö§Ü ¨C §Ý§Ú§ã§ä §ß§Ö§Õ§à§ã§ä§Ñ§ä§Ü§à§Ó - §¡§ß§Ñ§Ý§Ú§ä§Ú§Ü§Ñ §Ü§à§ß§Ü§å§â§Ö§ß§ä§ß§à§Û §ã§â§Ö§Õ§í - ? §¬§Ñ§â§ä§Ñ §å§Ý§å§é§ê§Ö§ß§Ú§Û?
  • 10. ¡í 8 . §¯§à§Ó§í§Ö §Ü§Ñ§ß§Ñ§Ý§í §Ü§à§Þ§Þ§å§ß§Ú§Ü§Ñ§è§Ú§Û §ã §¬§Ý§Ú§Ö§ß§ä§Ñ§Þ§Ú: - §¢§í§ã§ä§â§à, §á§â§à§ã§ä§à, §å§Õ§à§Ò§ß§à - §¹§¡§´ - §³§à§è§Ú§Ñ§Ý§î§ß§í§Ö §ã§Ö§ä§Ú - §®§à§Ò§Ú§Ý§î§ß§í§Ö §ã§Ö§â§Ó§Ú§ã§í §Ú §á§â§Ú§Ý§à§Ø§Ö§ß§Ú§ñ - §£§ã§Ö§Ô§Õ§Ñ §ß§Ñ §ã§Ó§ñ§Ù§Ú
  • 11. ¡í 9. §¹§´§° §´§½ §©§¯§¡§¦§º§¾ §° §¬§µ§¯§¬§µ§²§¦§¯§´§¡§·? §´§£§°§« §Ü§Ý§Ú§Ö§ß§ä ¨C §Ü§Ñ§Ø§Õ§í§Û ? 1-§Û 21-§Û 101-§Û
  • 12. ¡í 10. §°§¸§¦§¯§¬§¡ §¬§­§ª§¦§¯§´§°§°§²§ª§¦§¯§´§ª§²§°§£§¡§¯§¯§°§³§´§ª - NPS - §´§¡§«§¯§½§« §±§°§¬§µ§±§¡§´§¦§­§¾ - §­§ª§¹§¯§°§¦ §°§¢§»§¦§¯§ª§¦
  • 13. ¡í 11. §­§ª§¹§¯§½§« §±§²§ª§®§¦§², §¡§®§¢§ª§¸§ª§ª §ª §µ§­§½§¢§¬§¡?
  • 14. ¡í 12. §£ §ä§Ó§à§Ú§ç §è§Ö§Ý§ñ§ç §ß§Ñ 2017! - NPS - §°§ä§ä§à§Ü - §±§â§à§Ô§â§Ñ§Þ§Þ§í §Ý§à§ñ§Ý§î§ß§à§ã§ä§Ú - §¯§à§Ó§í§Ö §Ü§Ñ§ß§Ñ§Ý§í §à§Ò§â§Ñ§ä§ß§à§Û §ã§Ó§ñ§Ù§Ú - §¬§Ý§Ú§Ö§ß§ä§à§à§â§Ú§Ö§ß§ä§Ú§â§à§Ó§Ñ§ß§ß§í§Ö §â§Ö§ê§Ö§ß§Ú§ñ
  • 15. §¢§Ñ§ß§Ü, §Ü§à§ä§à§â§à§Þ§å §Õ§à§Ó§Ö§â§ñ§ð§ä §¢§Ñ§ß§Ü §Ó §Þ§à§Ö§Þ §Þ§à§Ò§Ú§Ý§î§ß§à§Þ §¢§Ñ§ß§Ü, §Ó §Ü§à§ä§à§â§à§Þ §Ü§Ý§Ú§Ö§ß§ä§í §ã§é§Ñ§ã§ä§Ý§Ú§Ó§í §¢§Ñ§ß§Ü, §Ô§Õ§Ö §Ü§Ñ§Ø§Õ§í§Û §Þ§à§Ø§Ö§ä §â§Ñ§ã§Ü§â§í§ä§î §ã§Ó§à§Û §á§à§ä§Ö§ß§è§Ú§Ñ§Ý §³§­§¡§¤§¡§¦§®§½§¦ §¯§¡§º§¦§¤§° §µ§³§±§¦§·§¡. §¡ §£§¡§º§ª?