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Editor's Notes

• #2: I’m Alan Ferguson, Web Manager for Central Bedfordshire Council. It’s a short presentation today, so if you don’t get the accent, then speak to me at the break or contact me on Twitter if you have any questions.
• #3: Gov Delivery is our email tool. Our brand is Central Bedfordshire Council Updates. I champion email marketing across the organisation as I understand the results it can produce. I do 95% of our emails, but am starting to get this rolled out now.
• #4: No automation – standard format which we use for every email We keep it consistent - same look, feel & tone every time Focus content roughly around: 1 subject 3 paragraphs 3 sentences per paragraph We don’t spam customers – they must actively sign up for the service
• #5: Launched on 17 January and now have 7,800 customers registered for 114 topics. This includes existing databases. Adult learning were manually emailing 6,000 customers. We imported their database into Gov Delivery and this cleansed 1,000 dead email accounts.
• #6: We made sure customers knew about the service. Google Adwords was the only paid advertising. We spent £1,000 on this. We had 1,900 click throughs. We have increased Facebook likes and Twitter followers by 25% since the email service launched. Make sure you to cross sell your communications channels and drive customers to your website.
• #7: We are about 2% above average on open rates and on a par for Click Through Rates for customers using Gov Delivery in our sector. My advice is: Find out targets for your sector. Benchmark against these every day. Learn from mistakes – e.g. the obvious is NOT giving away so much in your subject that customers don’t open the email. Constantly change adapt and tweak until you find your winning formula.
• #8: Constantly promote the service. Know your targets – otherwise a 25% open rate may seem disappointing. Make it personal – my opinion this is why we have made this work.