123
•Download as DOCX, PDF•
0 likes•133 views
The document discusses different types of hotel reservations including guaranteed and non-guaranteed reservations. Guaranteed reservations require an advance deposit through methods like payment, credit cards, travel agents, or corporate agreements to secure the room. Non-guaranteed reservations are provisional and do not require payment in advance, allowing the hotel to release the room if not cancelled by 6pm on the arrival date. The document also outlines the standard process for handling reservations, which includes receiving requests, checking availability, accepting or denying requests, documenting details, confirming reservations, and maintaining records.
123
- 1. 1. GUARANTEED RESERVATION In the guaranteed reservation the hotel assures the guest that the required rooms shall be blocked after confirmation. Under this, the hotel agrees to hold a room for a specific time of reservation following the scheduled day of arrival. Usually the guaranteed reservation, the advance deposit is sent through the various modes of payments for the anticipated charges for which the booking of the room has been requested. Thus the room revenue is secured even in the case of no show. The following variations in the advance payment for guaranteed reservation are: • ADVANCE DEPOSIT An advance deposit guaranteed reservation requires that the guest pay the hotel the anticipated amount of money before arrival. Advance deposit is partially large enough to cover one or two nights' room charge. This type of reservation is more common in resorts and less in city hotels. • PRE-PAYMENT This requires full payment prior to the guest arrival. This is normally the most desirable form of guaranteed reservation. This type of reservation is rarely used while booking rooms in any hotel industries. • CREDIT CARD Guaranteeing reservations through credit card are most popular method of payment in the business hotel. It is a form of guaranteed reservation and is customary in commercial hotels. Depending on the financial status and money n bank, the credit card is issued to the buyers/ clients. • TRAVEL AGENTS Guest pays the travel agents in advance for their tour package and the travel agent guarantees the client's reservation. In lieu, the agent provides the voucher to the guests indicating the required services that are required to be offered by the hotel. In case of no show, the hotel generally bills travel agencies for payment, and according to the agreement the travel agent must make the payment to the hotel. • COOPERATE This is the contractual agreement between corporation/ companies and hotel which state that the corporation will accept financial responsibility for any no show guest. Such contracts are often popular in business hotels and down town hotels. 2. NON- GUARANTEED RESERVATION Non- guaranteed reservation is a provisional reservation. In this reservation, neither there is any legal process of confirming the room nor is any payment for the advance deposit made. When the reservation is confirmed under the non- guaranteed reservation, the hotel agrees to hold the room until the reservation canellation hour (6 p.m.) on the day of arrival. After the cancellation hour, the room is released and the reservation gets automatically cancelled. Process & procedures of reservation handling in the hotel There is a systematic process & procedure of reservation handling in the hotel. All the reservation attendants must undergo these procedures to complete the reservation complete. 1. Receive reservation inquiry / request:
- 2. Reservation section receives a request for room reservation from various process. The reservation assistant must be capable of quickly determining the clients need and should be ready with reservation form and pencil or pen while getting reservation inquiry. The reservation assistant must obtain the following guest related information: Guest name, address and telephone number, Date of arrival and departure, Desired room rate and Plan, Number of pax, Type of room requested, Method of payment, Any other special request 2. Determining the room availability: After receiving the information about the guest duration the next step of reservation procedure is to check the availability of the room type of room requested by the guest referring to the forecast board, reservation chart or through computerized system. 3. Accepting or denying the request: After checking the room availability, if the requested room is available the reservation will be accepted. If the rooms are sold out on the requested date, apologize with the suggestion of any other alternative rooms or hotels. The request is also denied if the guest or travel agencies are black listed. 4. Documenting the reservation details: If the reservation request is accepted, the reservation is taken in the reservation form with all the necessary information. 5. Confirming the reservation: Once the rooms requested by the guest is available and guest agrees to the rates, the reservation is confirmed by the reservation assistant by the advance deposit through various modes and confirmation number is given to the guests as a proof that the room is booked. 6. Maintaining the reservation record: After recording the reservation details in the reservation form, it should be properly filed for the future reference. In case of any changes or cancellation is done, the details must be attached with reservation form and updated. 7. Compiling the reservation report: The details from the reservation are most important. Such details help in forecasting cancellation, no show analyzing the market segment, preparing the history card, et Documentations