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150306_01 Connected and Augmented

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Phil Hornby
Phil Hornby

The document discusses how mobile and wearable devices, expert systems, and big data analysis could change vehicle diagnostics and repair in the future. It suggests that technicians of the future may be able to diagnose and potentially fix vehicles anywhere using mobile and wearable devices connected to cloud-based expert systems and large datasets. The role of the technician may transition from one defined by in-person expertise to one assisted by intelligent information available on demand.

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Connected and Augmented The technician of the future www.continental-corporation.com I CVAM IAM DS
Public I CVAM IAM DS Connected and Augmented Delivering effective service solutions 24-25 March 2015 2Phil Hornby, 息 Continental AG
Public I CVAM IAM DS Connected and Augmented What does it mean 24-25 March 2015 3Phil Hornby, 息 Continental AG 1. bring together or into contact so that a real or notional link is established. 2. associate or relate (something) in some respect. make (something) greater by adding to it; increase.
Public I CVAM IAM DS Connected and Augmented Current interface landscape 24-25 March 2015 4Phil Hornby, 息 Continental AG Trolleys Handhelds PCs VCIs
Public I CVAM IAM DS Will technicians use mobile and wearable devices to help diagnose and repair vehicles in the workshop in the future? Connected and Augmented Question 1 24-25 March 2015 5Phil Hornby, 息 Continental AG Yes No Q A
Public I CVAM IAM DS Connected and Augmented We think they will 24-25 March 2015 6Phil Hornby, 息 Continental AG diagnose from any device
Public I CVAM IAM DS Connected and Augmented Where does diagnostics take place? 24-25 March 2015 7Phil Hornby, 息 Continental AG in the workshop
Public I CVAM IAM DS Will vehicle owners expect their vehicle to be diagnosed and potentially fixed outside of the workshop in the future? Connected and Augmented Question 2 24-25 March 2015 8Phil Hornby, 息 Continental AG Yes No Q A
Public I CVAM IAM DS Connected and Augmented We think they will 24-25 March 2015 9Phil Hornby, 息 Continental AG diagnose from anywhere
Public I CVAM IAM DS Connected and Augmented How is diagnosis performed? 24-25 March 2015 10Phil Hornby, 息 Continental AG Defined by experts... undertaken with experience
Public I CVAM IAM DS Will expert systems and Big Data analysis change the way that vehicles are diagnosed in the future? Connected and Augmented Question 3 24-25 March 2015 11Phil Hornby, 息 Continental AG Yes No Q A
Public I CVAM IAM DS Connected and Augmented We think they will 24-25 March 2015 12Phil Hornby, 息 Continental AG information intelligently available when it is needed
Public I CVAM IAM DS Connected and Augmented What does the technician of the future look like? 24-25 March 2015 13Phil Hornby, 息 Continental AG Source: http://en.memory-alpha.org/wiki/File:Borg_2366.jpg Is it this? or this?
Public I CVAM IAM DS Phil Hornby Product Management Platforms phil.hornby@continental-corporation.com +44-7766-542375 Thank you for your attention 24-25 March 2015 14Phil Hornby, 息 Continental AG

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150306_01 Connected and Augmented

  • 1. Connected and Augmented The technician of the future www.continental-corporation.com I CVAM IAM DS
  • 2. Public I CVAM IAM DS Connected and Augmented Delivering effective service solutions 24-25 March 2015 2Phil Hornby, 息 Continental AG
  • 3. Public I CVAM IAM DS Connected and Augmented What does it mean 24-25 March 2015 3Phil Hornby, 息 Continental AG 1. bring together or into contact so that a real or notional link is established. 2. associate or relate (something) in some respect. make (something) greater by adding to it; increase.
  • 4. Public I CVAM IAM DS Connected and Augmented Current interface landscape 24-25 March 2015 4Phil Hornby, 息 Continental AG Trolleys Handhelds PCs VCIs
  • 5. Public I CVAM IAM DS Will technicians use mobile and wearable devices to help diagnose and repair vehicles in the workshop in the future? Connected and Augmented Question 1 24-25 March 2015 5Phil Hornby, 息 Continental AG Yes No Q A
  • 6. Public I CVAM IAM DS Connected and Augmented We think they will 24-25 March 2015 6Phil Hornby, 息 Continental AG diagnose from any device
  • 7. Public I CVAM IAM DS Connected and Augmented Where does diagnostics take place? 24-25 March 2015 7Phil Hornby, 息 Continental AG in the workshop
  • 8. Public I CVAM IAM DS Will vehicle owners expect their vehicle to be diagnosed and potentially fixed outside of the workshop in the future? Connected and Augmented Question 2 24-25 March 2015 8Phil Hornby, 息 Continental AG Yes No Q A
  • 9. Public I CVAM IAM DS Connected and Augmented We think they will 24-25 March 2015 9Phil Hornby, 息 Continental AG diagnose from anywhere
  • 10. Public I CVAM IAM DS Connected and Augmented How is diagnosis performed? 24-25 March 2015 10Phil Hornby, 息 Continental AG Defined by experts... undertaken with experience
  • 11. Public I CVAM IAM DS Will expert systems and Big Data analysis change the way that vehicles are diagnosed in the future? Connected and Augmented Question 3 24-25 March 2015 11Phil Hornby, 息 Continental AG Yes No Q A
  • 12. Public I CVAM IAM DS Connected and Augmented We think they will 24-25 March 2015 12Phil Hornby, 息 Continental AG information intelligently available when it is needed
  • 13. Public I CVAM IAM DS Connected and Augmented What does the technician of the future look like? 24-25 March 2015 13Phil Hornby, 息 Continental AG Source: http://en.memory-alpha.org/wiki/File:Borg_2366.jpg Is it this? or this?
  • 14. Public I CVAM IAM DS Phil Hornby Product Management Platforms phil.hornby@continental-corporation.com +44-7766-542375 Thank you for your attention 24-25 March 2015 14Phil Hornby, 息 Continental AG