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2008 Corporate Presentation

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Digitex Group is a Spanish company specialized in outsourcing services since 1988. It has over 6,500 employees in Spain and Latin America providing outsourcing functions like computing, technical support, business processes, and internet portal creation. Digitex has shown constant evolution and growth, operating centers across Spain and in countries like Colombia, Guatemala, El Salvador, Nicaragua, Panama, Peru and Mexico. It offers outsourcing services to lower costs both nationally and internationally.

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Capable of being Optimistic Corporate Presentation 2008
To begin with a “Yes” always helps getting what one wants. In addition to the training, if the people have the experience and the necesary tools, one can always say “Yes”. Yes
Index Digitex Group Keys to success Clients Indicators Portfolio
Digitex Group DIGITEX is a company , which is specialized in outsourcing services . Since 1988 it has been gambling with the production of its own technology, to provide outsourcing of functions like computing, technical support for users/clients, various business processes like order negotiations and payments or Internet portal creation. Outsourcing of Client and User negotiations Outsourcing of Processes Outsourcing of Information Systems We specialize in three business areas :
Evolution Since its beginning, Digitex has shown a constant evolution. Currently it has 3,000 employees in Spain and 2,300 in Latin America performing positively to the needs of the clients. The result of this evolution has been that Digitex has experienced a continued growth that has been materialized in the progressive opening of operative branch-offices in the Spanish and Latin-American markets. INVOICING Aprox. 100 MLL euros 2002 2003 2004 2005 2006 2007 STAFF 6.500 2002 2003 2004 2005 2006 2007
Internacional Presence With our main office in Madrid , Digitex Group has also operation centers in León, La Carolina (Jaén), Aranda de Duero (Burgos), Talavera de la Reina (Toledo), Barcelona y Albacete , with which the outsourcing within Spain is promoted. Outside our borders, Digitex Group has operations in Colombia, Guatemala, El Salvador, Nicaragua, Panamá, Perú y México , following a plan of expansion that covers the whole Latin-American territory. Thanks to this presence and the positive response to the created needs by the clients (quality, cost saving and better operating benefits), Digitex Group can offer its clients Near-Shore and Off-Shore services .
Outsourcing Madrid Barcelona Albacete León Talavera Jaén Burgos Bogotá Manizales Lima 375 100 350 400 350 280 200 450 1.100 200 Guatemala El Salvador Panamá Nicaragua México MORE THAN 4.900 OPERATING POSITIONS DIGITEX MADRID DIGITEX ARANDA DIGITEX LA CAROLINA DIGITEX LA CAROLINA DIGITEX TALAVERA DIGITEX MANIZALES DIGITEX GUATEMALA DIGITEX LEON 550 200 100 75
Digitex is capable of lowering the costs in a significant way according the criteria of outsourcing on a national and also an international level, using de automated systems of call handling (I.V.R), applying the most suited job settings for each country and applying an adapted operation model to the needs of each service. DIGITEX has been giving outsourcing services for 15 years with a broad experience in process improvement and the management of customer satisfaction. During this period of time we have shown only too well, our capacity to manage and developed big projects, a great faithfulness to our clients and a well valued proactiveness as a close and trustworthy company. Digitex operates in different countries of Latin America. With branches in these countries that are introduced with 100% Digitex capital. With presence of platforms in Spain, Colombia, Peru, Guatemala, El Salvador and Nicaragua. And with commercial offices in Mexico. Own infrastructures totally equipped (more than 4.900 operating positions) for the perfect development of outsourcing services. Great technological deployment. 01. 02. 03. 04. 05. Factors to consider
06. Factors to consider Digitex has its own collective agreement, specific for its business activities. Differential value in the relationship with its employees, that promotes job stability, investment consent and long term vision of the projects. Aspiring to operative excellent, applying an Operation and Quality Service Model, with the necessary human power to achieve operative and cost improvements. These improvements are translated to our clients. A specific Model for each client. Flexibility. Digitex has at its disposal the necessary capability to get the equipment and required professionals to accompany our clients in the project development, regardless of the geographical location. We operate a successful management model of offshore platforms. For over 2 years we have been operating for Spain from Latin America with tangible results. More than 6.500 employees in Spain and Latin America. Our experience covers all process areas, operation systems and the necessary relationship with the customers. 07. 08. 09. 10. 11. 12.
Index Digitex Group Keys to Sucess Clients Indicators Portfolio
Business Units 01 Outsourcing of Client and User Management 03 02 Outsourcing of BPO Processes 04 Technical Support Outsourcing of Information Systems
Portfolio Back-Office Service Payment and Fraud Management Services Invoicing Management Centers Process of Order Management Centers of Network Managements Outsourcing of BPO processes Client Technical Support Service Help Desk Service and in-situ Assistance Customer Service Centers for Residential Customers Customer's Loyalty Programs Virtual Contact Center Incidence Resolution and Processing Centers Outsourcing Multi Channel Support
Portfolio Off Shore Agency Outsourcing of Systems Exploitation and System Operations. Technical Support, Hotline and Stand-by Exploitation Outsourcing . Communication Administration . Network Supervision, Management and Maintenance . Software Development. Internet Service Design and Development. Application Exploitation. Network Security. Mobile Technology Integration. SYSTEM ADMINISTRATION CONSTRUCTION INTRODUCTION CMMI3 Certification
Index Digitex Group Keys to Success Indicators Portfolio Clients
Value DIGITEX has been recognized in having a broad knowledge and capability in system and of technology management platforms that accompany with the end of contributing to innovation, cost saving, operating benefit production, and to guide our clients so that they can obtain, with this, new business opportunities. At the moment, Digitex is capable of lowering the costs in a significant way according the criteria of outsourcing on a national and also an international level, using de automated systems of call handling (I.V.R.) and to apply the job settings that are more adequate for each country. The main objective of an organization, when they want to proceed with outsourcing, is to achieve operative excellence and cost improvement. To do this they have to combine three elements or secondary objectives: Quality, Cost and Productivity. Quality Productivity Costs Operative Excelence
Technology Digitex has at its disposal a multi channel platform for support service composed of: Apex Audiotext Server 240 lines Data base management Server SMS Gateway connected to three mobile operators Statistical Server for an in-real-time Via Web Email Server Broad experience in automated services and SMS, having developed an integral management applications of the same nature as the one which includes the logistics of product distributions and subsequent incidence management. Automated Systems of Integral Voice Service (Operator + IVR)
Quality In its more than 15 years of experience in the outsourcing sector, DIGITEX has been recognized by the permanent pursuit of excellence and a decisive bet for quality and innovation. DIGITEX has the ISO 9001:2000 (ES-05/1783) certification in all their delegations; being one of the first companies in the Spanish market to be certified in integral outsourcing. DIGITEX is also an active part within the Information Spanish Association of Information Technology and Telecommunications Businesses.
Index Digitex Group Keys to Success Clients Indicators Portfolio
Main Clients
Index Digitex Group Keys to success Clients Indicators Portfolio
Some Indicators 3.500 professionals in the call center area. 2.200 professionals in the process area. 400 professionals in the Help Desk area. 380 professionals in the IT area. More than 4.900 positions totally equipped. We manage multi channel platforms of lead clients in the banking , telecommunications and service sectors. We take more than 3.000.000 calls a month. We manage 500.000 client files a month. We are Pioneers in Video-Phone Call support in Europe ( >3.000 calls a month ) We process 100.000 orders a month for each of our clients. We manage 80.000 Credit Card fraud cases a month. We make 800.000 calls a month.
w w w . g r u p o d i g i t e x . c o m DIGITEX GUATEMALA EDIFICIO TORRE GRANITO Blvd.Los Próceres 18-67 Zona 10 - Guatemala 01010 Tel. (502) 22770500 DIGITEX BOGOTÁ Carrera 11 No. 71-73, Of. 403 Bogotá, Colombia Tel: (57) (1) 3215427 / 53 / 64 DIGITEX PERÚ Av. República de Colombia 717 Lima, Perú (Antigua Av. Central) Tel: 51-1-90338775 DIGITEX EL SALVADOR Centro Financiero Sisa, Edificio 1, Km 10.5 Carretera Panamericana, Santa Tecla La Libertad, El Salvador Tel: (503) 2210 0333 OFICINAS CENTRALES. MADRID Calle Teniente Coronel Noreña, 30 28045 Madrid Tfno: 91 774 14 00 Fax: 91774 14 11 BARCELONA Calle Samonta 19- 21 Centro Empresarial Inmocacanal 08970 Sant Joan Despi (Barcelona) Tfno: 934 773 804 Fax: 934 993 804 ALBACETE Calle Municipio Molinicos, 9 - 11 Edificio Postensa Fase 1 02006 Albacete Tfno: 967 244 35407Fax: 967 244 362 ARANDA DE DUERO (BURGOS) Plaza de la Virgencilla, nº7 2ª y 3ª Plantas 09400 Aranda de Duero Tfno: 91 838 93 17Fax: 947 513 541 LA CAROLINA (JAÉN) Calle Suiza, s/n Polígono Aquisgrana II La Carolina (Jaén) LEÓN Calle Conde Guillén, nº2 1º izq 24004 León Tfno: 987 344 0120 Fax: 987 209 283 Calle Santa Nonia, nº 4 24003 León Calle Moisés de León, nº 57 Edificio Bordadores 24003 León TALAVERA DE LA REINA (TOLEDO) Calle Calera, nº 48 45600 Talavera de la Reina (Toledo) Tfno: 925 721 965 Fax: 925 818 204 DIGITEX MEXICO Avda. Santa Fé 495 Piso 4 Col. Cruz Manca México DF CP. 05349 HQ Zentrum Tel: 52 (55) 3300 5575 DIGITEX MANIZALES Edificio Forcarey, Calle 31 Nro 20-22 Caldas, Manizales Colombia

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2008 Corporate Presentation

  • 1. Capable of being Optimistic Corporate Presentation 2008
  • 2. To begin with a “Yes” always helps getting what one wants. In addition to the training, if the people have the experience and the necesary tools, one can always say “Yes”. Yes
  • 3. Index Digitex Group Keys to success Clients Indicators Portfolio
  • 4. Digitex Group DIGITEX is a company , which is specialized in outsourcing services . Since 1988 it has been gambling with the production of its own technology, to provide outsourcing of functions like computing, technical support for users/clients, various business processes like order negotiations and payments or Internet portal creation. Outsourcing of Client and User negotiations Outsourcing of Processes Outsourcing of Information Systems We specialize in three business areas :
  • 5. Evolution Since its beginning, Digitex has shown a constant evolution. Currently it has 3,000 employees in Spain and 2,300 in Latin America performing positively to the needs of the clients. The result of this evolution has been that Digitex has experienced a continued growth that has been materialized in the progressive opening of operative branch-offices in the Spanish and Latin-American markets. INVOICING Aprox. 100 MLL euros 2002 2003 2004 2005 2006 2007 STAFF 6.500 2002 2003 2004 2005 2006 2007
  • 6. Internacional Presence With our main office in Madrid , Digitex Group has also operation centers in León, La Carolina (Jaén), Aranda de Duero (Burgos), Talavera de la Reina (Toledo), Barcelona y Albacete , with which the outsourcing within Spain is promoted. Outside our borders, Digitex Group has operations in Colombia, Guatemala, El Salvador, Nicaragua, Panamá, Perú y México , following a plan of expansion that covers the whole Latin-American territory. Thanks to this presence and the positive response to the created needs by the clients (quality, cost saving and better operating benefits), Digitex Group can offer its clients Near-Shore and Off-Shore services .
  • 7. Outsourcing Madrid Barcelona Albacete León Talavera Jaén Burgos Bogotá Manizales Lima 375 100 350 400 350 280 200 450 1.100 200 Guatemala El Salvador Panamá Nicaragua México MORE THAN 4.900 OPERATING POSITIONS DIGITEX MADRID DIGITEX ARANDA DIGITEX LA CAROLINA DIGITEX LA CAROLINA DIGITEX TALAVERA DIGITEX MANIZALES DIGITEX GUATEMALA DIGITEX LEON 550 200 100 75
  • 8. Digitex is capable of lowering the costs in a significant way according the criteria of outsourcing on a national and also an international level, using de automated systems of call handling (I.V.R), applying the most suited job settings for each country and applying an adapted operation model to the needs of each service. DIGITEX has been giving outsourcing services for 15 years with a broad experience in process improvement and the management of customer satisfaction. During this period of time we have shown only too well, our capacity to manage and developed big projects, a great faithfulness to our clients and a well valued proactiveness as a close and trustworthy company. Digitex operates in different countries of Latin America. With branches in these countries that are introduced with 100% Digitex capital. With presence of platforms in Spain, Colombia, Peru, Guatemala, El Salvador and Nicaragua. And with commercial offices in Mexico. Own infrastructures totally equipped (more than 4.900 operating positions) for the perfect development of outsourcing services. Great technological deployment. 01. 02. 03. 04. 05. Factors to consider
  • 9. 06. Factors to consider Digitex has its own collective agreement, specific for its business activities. Differential value in the relationship with its employees, that promotes job stability, investment consent and long term vision of the projects. Aspiring to operative excellent, applying an Operation and Quality Service Model, with the necessary human power to achieve operative and cost improvements. These improvements are translated to our clients. A specific Model for each client. Flexibility. Digitex has at its disposal the necessary capability to get the equipment and required professionals to accompany our clients in the project development, regardless of the geographical location. We operate a successful management model of offshore platforms. For over 2 years we have been operating for Spain from Latin America with tangible results. More than 6.500 employees in Spain and Latin America. Our experience covers all process areas, operation systems and the necessary relationship with the customers. 07. 08. 09. 10. 11. 12.
  • 10. Index Digitex Group Keys to Sucess Clients Indicators Portfolio
  • 11. Business Units 01 Outsourcing of Client and User Management 03 02 Outsourcing of BPO Processes 04 Technical Support Outsourcing of Information Systems
  • 12. Portfolio Back-Office Service Payment and Fraud Management Services Invoicing Management Centers Process of Order Management Centers of Network Managements Outsourcing of BPO processes Client Technical Support Service Help Desk Service and in-situ Assistance Customer Service Centers for Residential Customers Customer's Loyalty Programs Virtual Contact Center Incidence Resolution and Processing Centers Outsourcing Multi Channel Support
  • 13. Portfolio Off Shore Agency Outsourcing of Systems Exploitation and System Operations. Technical Support, Hotline and Stand-by Exploitation Outsourcing . Communication Administration . Network Supervision, Management and Maintenance . Software Development. Internet Service Design and Development. Application Exploitation. Network Security. Mobile Technology Integration. SYSTEM ADMINISTRATION CONSTRUCTION INTRODUCTION CMMI3 Certification
  • 14. Index Digitex Group Keys to Success Indicators Portfolio Clients
  • 15. Value DIGITEX has been recognized in having a broad knowledge and capability in system and of technology management platforms that accompany with the end of contributing to innovation, cost saving, operating benefit production, and to guide our clients so that they can obtain, with this, new business opportunities. At the moment, Digitex is capable of lowering the costs in a significant way according the criteria of outsourcing on a national and also an international level, using de automated systems of call handling (I.V.R.) and to apply the job settings that are more adequate for each country. The main objective of an organization, when they want to proceed with outsourcing, is to achieve operative excellence and cost improvement. To do this they have to combine three elements or secondary objectives: Quality, Cost and Productivity. Quality Productivity Costs Operative Excelence
  • 16. Technology Digitex has at its disposal a multi channel platform for support service composed of: Apex Audiotext Server 240 lines Data base management Server SMS Gateway connected to three mobile operators Statistical Server for an in-real-time Via Web Email Server Broad experience in automated services and SMS, having developed an integral management applications of the same nature as the one which includes the logistics of product distributions and subsequent incidence management. Automated Systems of Integral Voice Service (Operator + IVR)
  • 17. Quality In its more than 15 years of experience in the outsourcing sector, DIGITEX has been recognized by the permanent pursuit of excellence and a decisive bet for quality and innovation. DIGITEX has the ISO 9001:2000 (ES-05/1783) certification in all their delegations; being one of the first companies in the Spanish market to be certified in integral outsourcing. DIGITEX is also an active part within the Information Spanish Association of Information Technology and Telecommunications Businesses.
  • 18. Index Digitex Group Keys to Success Clients Indicators Portfolio
  • 20. Index Digitex Group Keys to success Clients Indicators Portfolio
  • 21. Some Indicators 3.500 professionals in the call center area. 2.200 professionals in the process area. 400 professionals in the Help Desk area. 380 professionals in the IT area. More than 4.900 positions totally equipped. We manage multi channel platforms of lead clients in the banking , telecommunications and service sectors. We take more than 3.000.000 calls a month. We manage 500.000 client files a month. We are Pioneers in Video-Phone Call support in Europe ( >3.000 calls a month ) We process 100.000 orders a month for each of our clients. We manage 80.000 Credit Card fraud cases a month. We make 800.000 calls a month.
  • 22. w w w . g r u p o d i g i t e x . c o m DIGITEX GUATEMALA EDIFICIO TORRE GRANITO Blvd.Los Próceres 18-67 Zona 10 - Guatemala 01010 Tel. (502) 22770500 DIGITEX BOGOTÁ Carrera 11 No. 71-73, Of. 403 Bogotá, Colombia Tel: (57) (1) 3215427 / 53 / 64 DIGITEX PERÚ Av. República de Colombia 717 Lima, Perú (Antigua Av. Central) Tel: 51-1-90338775 DIGITEX EL SALVADOR Centro Financiero Sisa, Edificio 1, Km 10.5 Carretera Panamericana, Santa Tecla La Libertad, El Salvador Tel: (503) 2210 0333 OFICINAS CENTRALES. MADRID Calle Teniente Coronel Noreña, 30 28045 Madrid Tfno: 91 774 14 00 Fax: 91774 14 11 BARCELONA Calle Samonta 19- 21 Centro Empresarial Inmocacanal 08970 Sant Joan Despi (Barcelona) Tfno: 934 773 804 Fax: 934 993 804 ALBACETE Calle Municipio Molinicos, 9 - 11 Edificio Postensa Fase 1 02006 Albacete Tfno: 967 244 35407Fax: 967 244 362 ARANDA DE DUERO (BURGOS) Plaza de la Virgencilla, nº7 2ª y 3ª Plantas 09400 Aranda de Duero Tfno: 91 838 93 17Fax: 947 513 541 LA CAROLINA (JAÉN) Calle Suiza, s/n Polígono Aquisgrana II La Carolina (Jaén) LEÓN Calle Conde Guillén, nº2 1º izq 24004 León Tfno: 987 344 0120 Fax: 987 209 283 Calle Santa Nonia, nº 4 24003 León Calle Moisés de León, nº 57 Edificio Bordadores 24003 León TALAVERA DE LA REINA (TOLEDO) Calle Calera, nº 48 45600 Talavera de la Reina (Toledo) Tfno: 925 721 965 Fax: 925 818 204 DIGITEX MEXICO Avda. Santa Fé 495 Piso 4 Col. Cruz Manca México DF CP. 05349 HQ Zentrum Tel: 52 (55) 3300 5575 DIGITEX MANIZALES Edificio Forcarey, Calle 31 Nro 20-22 Caldas, Manizales Colombia