2009 Spring Uk He
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The document summarizes an agenda for a QuestionPoint user group meeting in the UK higher education sector. It provides updates on the QuestionPoint community and software, including new features like Qwidget and the forms manager. It also discusses usage trends for QuestionPoint reference services and upcoming enhancements.
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2009 Spring Uk He
- 1. QuestionPoint User Group UK Higher Education May 2009 20 May 2009 Susan McGlamery [email_address] QuestionPoint Global Product Manager
- 2. Agenda Introductions QuestionPoint Community Update Software Update Qwidget: what it is and how libraries are using it Whats next? Questions/Discussion
- 3. Community Update 24 Countries, most recently: Spain, Italy, UAE, Puerto Rico, Peru, Brazil. Over 2,300 libraries More than 1,500 in 24/7 Coop (400+ in Academic Coop) 20,000+ records in GKB, in 11 languages
- 4. For News and Communication QuestionPoint blog http:// questionpoint.blogs.com QuestionPoint wiki http:// wiki.questionpoint.org
- 5. Communication: QP blog, wiki and listserv
- 6. User Group Meetings Events listed in QP wiki: Calendar at http:// wiki.questionpoint.org/Coming+Events and Announcement at http:// wiki.questionpoint.org/Community+Events Notes posted in wiki and QP blog: http://questionpoint.blogs.com/questionpoint_247_referen/user_group/ Virtual User Group Meetings Quarterly Theme oriented: based on user submitted requests/questions https://www3.oclc.org/app/questionpoint/usercouncil/
- 7. QuestionPoint Software development Goals: Raising the visibility of the library Assist the library in managing reference interactions Current Software updates Upcoming enhancements
- 8. A Year of Features, Fixes, and Fine Tuning Major installs of past year: 2 March and 23 November 2008 Release notes published on blog at http://questionpoint.blogs.com/questionpoint_247_referen/release-notes/ New chat look and feel and fine tuning ( Clock, Font size, Alerts, Resizing of frames, Drawers, IM in tab not link) Instant Messaging Now a tab rather than a link, Transfer message retained Secure connection through https:// Reports simplification Qwidget Forms Manager
- 9. Reports
- 10. Qwidget
- 11. Qwidget Usage Among 24/7 Cooperative Academics April 2009 8,176 chat sessions April 2009 14,400 chat sessions/ 3,249 Qwidget (22.56% of the academic sessions were Qwidget)
- 12. Qwidget Usage Examples Univ. of Washington First Quarter 2008 - 1434 chat sessions First Quarter 2009 - 1620 chat sessions, 1583 Qwidget sessions Univ. of Birmingham (U.K.) First Quarter 2008 - 116 chat First Quarter 2009 2015 chat (24 chat, 1991 Qwidget) Univ. of Wolverhampton (U.K.) First Quarter 2008 - 331 chat First Quarter 2009 647 chats (455 chats, 192 Qwidget)
- 13. Adding the Qwidget http://www.oclc.org/services/brochures/213410usf_questionpoint_qwidget.pdf Qwidget Tips: http://wiki.questionpoint.org/Qwidget+Tips
- 14. Forms Manager On demand, menu-driven set-up of chat and email forms Chat forms: at BME level Includes standard chat, lightweight chat and Qwidget set up Email forms at institution level SPAM protection Chat and email forms hosted by OCLC Multiple languages available
- 15. Forms Manager: Chat Forms
- 16. Forms Manager: Email Forms
- 18. Chat only
- 20. Future Features Next evolution Qwidget Forms optimized for mobile access Facebook links Texting access Mobile Apps Full-text searching of current and archived Q&As
- 21. To Learn More Trainings and Tutorials: http://www.questionpoint.org/education/index.html Documentation and Implementation assistance: http://www.questionpoint.org/support/index.html Community resources: http://wiki.questionpoint.org
- 22. 24/7 Reference Cooperative Update New to the Cooperative Brooklyn PL (joins NYPL and Queens PL) Enquire (U.K. public libraries) University of California group Spanish language chat cooperative Pilot! 120 hours of coverage (varies) 7 AM to 10 PM ET Monday Friday 1 PM to 4 PM ET Sat 10 AM to midnight ET Sunday Contribute 4 hours per week of Spanish chat coverage to get access to the Spanish service
- 23. Boston academic libraries Analysis by Time of Day During 2008, 21% of questions were logged between 9:00 p m and 8:00 a m For the first quarter of 2009, 24% of questions were logged between 9:00 p m and 8:00 a m
- 24. Cooperative Resources 24/7 Policies: http://wiki.questionpoint.org/247-Policies 24/7 Best Practices: http://wiki.questionpoint.org/247-Best-Practices Questions about the Cooperative?
- 25. Questions?
- 26. Susan McGlamery, [email_address] QuestionPoint Senior Product Manager