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2010 CRC Showcase - Safety & Security - Safety Culture Management R2.101

CRC for Rail Innovation
CRC for Rail Innovation

This document summarizes a research project examining safety culture in the Australian rail industry. The research aims to develop a model of best practice for safety culture, test a safety culture survey toolkit, identify gaps, and work with three rail organizations to develop interventions. Key activities include administering surveys, conducting interviews and focus groups, analyzing data, and holding future inquiry workshops to jointly develop action plans. Outcomes will include a validated safety culture assessment toolkit and evidence-based improvements at the organization level.

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Keeping Rail on Track: A Best Practice Model for Safety Culture CRC for Rail Innovation Showcase R2.101 Associate Professor Verna Blewett Centre for Sleep Research, University of South Australia 30 September 2010
Research Team UniSA Project Leader: Assoc Prof Verna Blewett Dr Sophia Rainbird (now) Dr Jill Dorrian (statistical analyses) Dr Kasia Jaworski (from Nov 2010) Steering Committee Alex Borodin (ARA) - Chair Reps from the three companies Verna Blewett
Safety Culture Some contradictions: A contested concept We know what it means Accepted as fundamental to high performance in safety Need to assess safety culture performance View safety culture as part of organisational culture
This Research Funded by the CRC for Rail Innovation R2.101 Three rail organisations as partners: RailCorp NSW, PTA WA, GWA SA In-kind and cash contribution Use/test RSSB Safety Culture Toolkit Hard copy questionnaire, analysis at UniSA Use Digging Deeper as analytical framework Quantitative and qualitative data collection
Research Aims Build a Model of Best Practice for Safety Culture in the Australian Rail Industry Test the RSSB Safety Culture Survey Test the 10 Platinum Rules from Digging Deeper project as a framework for action Identify improvements in the RSSB Safety Culture Survey Participatively identify interventions at enterprise level in response to identified gaps in Safety Culture
Research Outcomes For industry A Model of Best Practice for Safety Culture in the Australian Rail Industry An upgraded Safety Culture Toolkit that is validated for use in the Australian Rail Industry For participating firms An evidence-base for future action At enterprise level - participatively developed interventions in response to identified gaps in Safety Culture as the first step to improvement
Research Method Establish Reference Group in each company Choose areas of organisation for study Ethics approval from UniSA HREC Run baseline RSSB Safety Culture Survey Analyse data to inform next stage Conduct interviews and focus groups on site Analyse data to inform next stage Participatively develop interventions Future Inquiry Review outcomes of the interventions if time permits Follow up RSSB Safety Culture Survey Write report/papers
Confidentiality & credibility Confidentiality is key to good data: Questionnaire is anonymous Size of population groups for analysis is 15 or larger Individuals (focus groups/interviews) not identified in reports/papers Only de-identified and aggregated data provided to companies and in reports, papers etc Triangulation of data sources Ethics approval from UniSA HREC Robust method, data and data analysis
Future Inquiry An efficient one-day planning meeting Whole system in the room Look for common ground Future focus Examines past, present, future Builds on what works Groundwork for action plans Engages new alliances for action Creates commitment to action
2010 CRC Showcase - Safety & Security - Safety Culture Management R2.101
Digging Deeper Commissioned by the NSW Mines Safety Advisory Committee & NSW Dept of Primary Industries. Production bonus and safety incentive schemes OHS management systems and consultation Hours of work and fatigue management 53 sites, quantitative data and qualitative data Aimed at industry improvement Used FIW to develop industry strategies
10 Platinum Rules Codify the fundamental steps to effectively manage OHS Make it clear how the gaps in performance and action can be filled Apply at all levels in the organisation/industry Are a starting point for change In this project are an analytical framework
10 Platinum Rules Rule 1 Rule 2 Remember you are Listen to and talk with working with your people people Be inclusive Dont exhaust them Do it often People arent Value and develop machines people skills in Treat them with supervisors and dignity and respect managers
10 Platinum Rules Rule 3 Rule 4 Fix things promptly Make sure your paperwork is worth Dont let issues fester having Keep people informed Keep it current of progress Make sure its Dont let them think meaningful things only happen in the land where pigs fly
10 Platinum Rules Rule 5 Rule 6 Improve competence Encourage people in OHS to give you bad news particularly at management levels Canaries are the most important workers in a mine
10 Platinum Rules Rule 7 Rule 8 Fix your workplace Measure and monitor first risks that people are exposed to Before even thinking about the bells and Dont just react to whistles! incidents: fix things before they happen. Control risks at their source.
10 Platinum Rules Rule 9 Rule 10 Keep checking that Apply adequate what you are doing resources in time is working effectively and money Are you achieving what you think you are? Do you know where you are in OHS?
The only way to make a workplace healthy and safe is to make it healthy and safe there is no substitute for action!
Digging Deeper full report available free from: http://www.dpi.nsw.gov.au/minerals/ safety/consultation/digging-deeper or just google digging deeper

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2010 CRC Showcase - Safety & Security - Safety Culture Management R2.101

  • 1. Keeping Rail on Track: A Best Practice Model for Safety Culture CRC for Rail Innovation Showcase R2.101 Associate Professor Verna Blewett Centre for Sleep Research, University of South Australia 30 September 2010
  • 2. Research Team UniSA Project Leader: Assoc Prof Verna Blewett Dr Sophia Rainbird (now) Dr Jill Dorrian (statistical analyses) Dr Kasia Jaworski (from Nov 2010) Steering Committee Alex Borodin (ARA) - Chair Reps from the three companies Verna Blewett
  • 3. Safety Culture Some contradictions: A contested concept We know what it means Accepted as fundamental to high performance in safety Need to assess safety culture performance View safety culture as part of organisational culture
  • 4. This Research Funded by the CRC for Rail Innovation R2.101 Three rail organisations as partners: RailCorp NSW, PTA WA, GWA SA In-kind and cash contribution Use/test RSSB Safety Culture Toolkit Hard copy questionnaire, analysis at UniSA Use Digging Deeper as analytical framework Quantitative and qualitative data collection
  • 5. Research Aims Build a Model of Best Practice for Safety Culture in the Australian Rail Industry Test the RSSB Safety Culture Survey Test the 10 Platinum Rules from Digging Deeper project as a framework for action Identify improvements in the RSSB Safety Culture Survey Participatively identify interventions at enterprise level in response to identified gaps in Safety Culture
  • 6. Research Outcomes For industry A Model of Best Practice for Safety Culture in the Australian Rail Industry An upgraded Safety Culture Toolkit that is validated for use in the Australian Rail Industry For participating firms An evidence-base for future action At enterprise level - participatively developed interventions in response to identified gaps in Safety Culture as the first step to improvement
  • 7. Research Method Establish Reference Group in each company Choose areas of organisation for study Ethics approval from UniSA HREC Run baseline RSSB Safety Culture Survey Analyse data to inform next stage Conduct interviews and focus groups on site Analyse data to inform next stage Participatively develop interventions Future Inquiry Review outcomes of the interventions if time permits Follow up RSSB Safety Culture Survey Write report/papers
  • 8. Confidentiality & credibility Confidentiality is key to good data: Questionnaire is anonymous Size of population groups for analysis is 15 or larger Individuals (focus groups/interviews) not identified in reports/papers Only de-identified and aggregated data provided to companies and in reports, papers etc Triangulation of data sources Ethics approval from UniSA HREC Robust method, data and data analysis
  • 9. Future Inquiry An efficient one-day planning meeting Whole system in the room Look for common ground Future focus Examines past, present, future Builds on what works Groundwork for action plans Engages new alliances for action Creates commitment to action
  • 11. Digging Deeper Commissioned by the NSW Mines Safety Advisory Committee & NSW Dept of Primary Industries. Production bonus and safety incentive schemes OHS management systems and consultation Hours of work and fatigue management 53 sites, quantitative data and qualitative data Aimed at industry improvement Used FIW to develop industry strategies
  • 12. 10 Platinum Rules Codify the fundamental steps to effectively manage OHS Make it clear how the gaps in performance and action can be filled Apply at all levels in the organisation/industry Are a starting point for change In this project are an analytical framework
  • 13. 10 Platinum Rules Rule 1 Rule 2 Remember you are Listen to and talk with working with your people people Be inclusive Dont exhaust them Do it often People arent Value and develop machines people skills in Treat them with supervisors and dignity and respect managers
  • 14. 10 Platinum Rules Rule 3 Rule 4 Fix things promptly Make sure your paperwork is worth Dont let issues fester having Keep people informed Keep it current of progress Make sure its Dont let them think meaningful things only happen in the land where pigs fly
  • 15. 10 Platinum Rules Rule 5 Rule 6 Improve competence Encourage people in OHS to give you bad news particularly at management levels Canaries are the most important workers in a mine
  • 16. 10 Platinum Rules Rule 7 Rule 8 Fix your workplace Measure and monitor first risks that people are exposed to Before even thinking about the bells and Dont just react to whistles! incidents: fix things before they happen. Control risks at their source.
  • 17. 10 Platinum Rules Rule 9 Rule 10 Keep checking that Apply adequate what you are doing resources in time is working effectively and money Are you achieving what you think you are? Do you know where you are in OHS?
  • 18. The only way to make a workplace healthy and safe is to make it healthy and safe there is no substitute for action!
  • 19. Digging Deeper full report available free from: http://www.dpi.nsw.gov.au/minerals/ safety/consultation/digging-deeper or just google digging deeper