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2010 Nado Electronic Brochure

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NADO Insurance Services provides property adjusting and third party administration services. It has over 300 adjusters for daily claims and over 3000 catastrophe adjusters. The company has expanded from one person 20 years ago to national catastrophe coverage. It offers electronic estimating, auditing, and reporting to provide timely and accurate claims services.

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TPA ~ Daily ~ Catastrophe Adjusting Services ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Residential and Commercial Property Mobile and Manufactured Housing Call Center Services ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Professional ~ Timely ~ Courteous ~ Accurate 2009 Partners in Excellence 2010
The Company NADO Insurance Services has been in the insurance services business for 20 years and has grown from a one man operation to a company that operates TPA Services throughout the southeast and Texas and provides over 300 highly skilled field adjusters for daily claims and rosters over 3000 Catastrophe adjusters through our National Catastrophe Team . A portion of these adjusters are pool adjusters that are committed to the leadership we have provided in past events. Until November 2003, NADO was solely owned by Jeff Gwinn. We took in a financial partner, hired a CEO and created a Board of Directors to boost our growth and expand our areas of professional CAT services. Jeff Gwinn is still the President. Joseph Viceroy was hired as the company CEO and has assisted in appointing our current Board of Directors. We named Jim Eckman Chairman of the Board and he chairs our monthly board meetings. Craig Eckman and Frank Deguia complete the board. Jeff Gwinn, President With over 28 years working in the insurance industry, Jeff Gwinn is a very capable owner and president of this company. He started in the auto body repair and has owned several body shops. In 1991, Jeff started Autonet International, Inc. d/b/a The Appraisal Advantage. At first, it was just him but, soon he started to grow and has been growing ever since. He has become an industry leader in both service and technology. In March 2005, we changed the company name to NADO Insurance Services ( North American Disaster Operations ). The name Appraisal Advantage did not really indicate our services. This has been a good change. Joseph Viceroy, CEO Joseph has Masters Degree in Economics and Finance and a minor in business management. He worked on Wall Street as an investment banker for 5 years. For the past 11 years he has been doing international investment banking in his own firm. He now works for NADO and is directly responsible for setting budgets and projections and to assist us with daily operations. Jim Eckman, Chairman of the Board Jim has been with NADO for 6 years. He came in as an investor but has taken a much more active roll in our company. We know we could pull on his endless business experience to help us guide the ship. Jim retired in 1998 and has worked as a consultant for several major corporations in the coal industry. An engineer by trade, he has a unique vision of how to help put our company together and keep it together.
The Company Craig Eckman, AIC, VP CAT Operations Craig has a degree in Finance with an emphasis in insurance from GA. Southern University and has been in the insurance industry for 20 years. He has worked for several major insurance companies as well as few Third Party Administrators. He has been with NADO for 3 years and has moved up from a manager to VP. He brings great skills and ideas to the table. Craig is directly responsible for the set up to closure of every CAT site in the country. He has put together a good support staff and set himself up for success. Melinda Gwinn, VP of Internal Operations Melinda has been with NADO for 14 years and has served in many capacities. For the past 7 years she has headed our accounting department all the while wearing many hats and filling many roles. Her skills in all areas of NADO has lead us to putting her in charge of all internal operations. Each department head answers directly to her and she has the authority to make needed decisions to keep the wheels turning. Patrick Panagiotou, PCLA, Director of TPA Services Patrick has been in the insurance claims for 24 years. He has served this industry in all areas of claims from a field adjuster a director of TPA services and everything in between including general adjuster, branch manager, supervisor and claims manager. Patrick has a degree in Business Administration from Dominican College and a PCLA designation from American Education Institution. In addition to his educational accomplishments, he brings extensive claims and management background. Frank DeGuia, Education/Training/Field Management Frank has been with NADO for 10 years. He started as an auto appraiser but quickly moved his way up through the ranks. Prior to working with NADO, Frank was an officer with the FBI. He has a background in auto and property adjusting from the Philippines. Frank also has a Masters Degree in Criminology from the University of Maryland and speaks 5 languages fluently.
2009 Organization Management Chart Jeff R Gwinn President/ Marketing Joseph Viceroy CEO Jim Eckman COB Craig Eckman VP Catastrophe Operations Melinda Gwinn VP Internal Operations/Acct Mgr Lana Owens Customer Service Manager Teresa Hill Call Center Supervisor Patrick Panagiotou Director of Operations TPA and Daily Field Services Stephen Jenkins Catastrophe Site Manager Doug West Dispatch Manager Michele Timmons Dispatch Supervisor Frank Deguia Field Manager/ Educational Instructor Erica Ludy File Audit Supervisor Jeff Crowe Daily Claims Regional Manager Collin Windsor Definity Communication IT Partner Thane Atwood Definity Communications Developer Afton Bromell Compliance Manager Michelle Parker Administrative Assistant
Mission Statement To provide the best available service in our industry by a staff of professional, experienced and highly motivated representatives, at a competitive cost. To be viewed and selected as the vendor of choice in our industry. To create a workplace filled with leadership that will encourage our staff to succeed. To dedicate all of our resources towards providing our clients with a Total Solution for all of their outside service needs.
Overview NADO provides top-notch, guaranteed reporting whether it is residential or commercial property. All of our estimates and reports are computer generated to give you professional report each time that will assist you in consistent files. Reports can be provided to you in a single PDF Format either by email or you can retrieve it directly from our website. We recognize you have individual needs and will build your company a company specific profile to assist us in giving you consistent reporting each and every time. Our audit department reviews all files to make sure they conform to your specific needs. NADO is an industry leader in technology and forward thinking. We have the resources to customize a program for your needs.
Features & Benefits TPA and Daily Services 80 years of claims management experience Dedicated staff of internal adjusters Centralized Management Team for all daily claims All correspondence comes through one office. You have one number to call for all your answers More than 300 dedicated daily field adjusters throughout the southeast and Texas On going educational offerings for both daily and catastrophe adjuster Participation in Insurance Company Certifications All adjusters must be NADO Certified Electronic Dispatch for quicker response time First call made within 24hours guaranteed. All estimates are electronic Call Center Services including loss taking and general servicing of calls to follow up customer service calls at the end Property FastTrak Program Internal auditing of each estimate or claim Catastrophe Services National Coverage On-site management First Response Team on site within 24 hours of deployment Adjusters First Wave on site within 48 hours of deployment 3000+ skilled property adjusters 735 Earthquake and 573 Flood Certified adjusters Total electronic capabilities from estimating to archiving 2 Mobile Command Centers that are fully self-contained and equipped with F-3 Satellite Systems for optimal internet connectivity from the field which allows us to produce product when many others can not Call Center Services including loss taking and general servicing of calls to follow up customer service calls at the end Competitive Pricing Electronic phone calls up to 6000 per day Call Center Services including loss taking and general servicing of calls to follow up customer service calls at the end
Our Philosophy Get it in, Get it done, Get it back is as simple as it gets. We have taken this simple motto and built an a very complex work methodology that enables us to track each and every facet of what it takes to complete a claim effectively, accurately and timely without ever jeopardizing customer service. It is our belief that this industry like most other industries is in constant change and if you are unable to adapt, you will fail. That is why we have designed our company and our database the way we have. We are committed to serve our clients their way not ours! Get it Done Get it back Get it in
Third Party Administration Loss Taking Triage of current open claims Call Center services 24-hour contact with insured Cause of loss investigation and determination Application of coverage Fast Trak services available on some losses Inspection of damaged property Estimate complete with all required inclusions Reserve settings Agreed repair cost if required Recommended depreciation Short form report or status within 10 days of assignment PILR reporting if required by the carrier Application of depreciation and limiting clauses Full investigation and settlement including pursuit of subrogation and salvage potential Proof of Loss if required by carrier Full captioned typed reports if loss is greater than $10k if required by carrier Check issuance Vendor management program Litigation management Mitigation services NADO Insurance Services has served as a TPA for several years on a small scale. At this time we feel the need to expand our services in this arena. Currently, operations are conducted from our corporate office in Woodstock, Georgia. TPA Operations will be moved to Orlando, Florida in the first quarter of 2007. Catastrophe Operations will still be run from our office in Woodstock. Additional services are available at the request of the carrier. Our commitment to quality service to you and your clients is based on almost 17 years of customer service experience. Your needs and the needs of your clients always come first!
Daily Field Adjusting Services Residential Commercial Mobile Home Manufactured Housing Recreational Vehicles Statement Taking Collection of Reports and Official Documents Electronic Reporting Centralized Management 1 st Call within 24 hours Internal Support Staff Our daily staff is second to none. With more than 300 dedicated residential and commercial property adjusters throughout the southeast and Texas we host one of the strongest field adjusting services available to you. All estimates are electronic and are available in several different formats. We host our own web-based that you can also share in to gather or post your information. We are on the move and will offer additional territories in 2009. All estimates are subjected to our internal audit where they are checked for quality and content as well as accurate invoicing. Photos and pricing are graded to the carriers profile. Each transaction is recorded in our database for informational and managerial reporting. We are committed to providing you the best service available in our industry today.
Daily Claims Coverage Map 2010
National Catastrophe Service With more than 3000 experienced residential and commercial property adjusters on our roster, we are one of the premier service providers in our industry. Unless we are under contract with your company, our staff is on a first come first serve basis. So if you feel you will have a need, call us as soon as possible to reserve staff for your needs. Our property adjusters are second to none. We offer you more than 75 years of claims management experience. All of our estimates are electronic and in some cases we can offer you your choice between DDS/Integra, Simsol or Xactimate data systems. Estimates can be electronically transmitted or mailed to your office. We have many additional services to offer should you have the need. NADO houses a call center in Woodstock, GA that accommodates all time zones. Our Property Fast Track Unit is also in our office in Woodstock. This is a group of experience file handlers that work with local contractors in the affected area for faster settlement on smaller residential losses. This saves you time and provides a faster service to your insureds at a lower cost per report. We can also place adjusters at your location if you have the space and want to house them at your location. NADO has developed our own web-based program for claims managing. We provide this service (for the time being) at no cost to our insurance partners. Through our website, you can manage the claims you have with us and get a real look for the kind of service you are receiving. This database creates Total Accountability for both your staff and ours. In the event you choose to utilize our systems, we guarantee that every claim will run through our Quality Control Audit Department where we can make any needed corrections before it is submitted to you. NADO places its adjusters in teams. Each team will have a manager that will be reported to every day to take care of any potential problems so you dont have to deal with them.
2008 National Catastrophe Services Residential and Commercial Adjusters Operations Controlled from a Mobile Command Center with on site Management and Quality Assurance Staff Property Fast Track Computerized Estimating On-Site Management Team Gathering of Reports TPA Services Available Over 3000 Qualified Adjusters on our Roster Centralized Dispatch Electronic Claims Center Files are 100% audited before we present them to you National Call Center Services 2009 National Catastrophe Services
. Indicates our catastrophe coverage areas Our catastrophe adjusting services are available nationally for residential and commercial property 2008 National Catastrophe Coverage Catastrophe Claims Coverage Map 2010
NADO Command Center Lafayette Louisiana Hurricane Katrina 2005
NADO Command Center Plantation Florida ~ Insurance Village Hurricane Wilma 2005
Contact Information NADO Insurance Services 1817 Eagle Drive Woodstock, GA 30189 Phone ~ 770-592-6600 Toll Free ~ 800-483-5710 Fax ~ 770-592-6622 Tax ID # 58-2227170 [email_address] or [email_address]

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2010 Nado Electronic Brochure

  • 1. TPA ~ Daily ~ Catastrophe Adjusting Services ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Residential and Commercial Property Mobile and Manufactured Housing Call Center Services ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Professional ~ Timely ~ Courteous ~ Accurate 2009 Partners in Excellence 2010
  • 2. The Company NADO Insurance Services has been in the insurance services business for 20 years and has grown from a one man operation to a company that operates TPA Services throughout the southeast and Texas and provides over 300 highly skilled field adjusters for daily claims and rosters over 3000 Catastrophe adjusters through our National Catastrophe Team . A portion of these adjusters are pool adjusters that are committed to the leadership we have provided in past events. Until November 2003, NADO was solely owned by Jeff Gwinn. We took in a financial partner, hired a CEO and created a Board of Directors to boost our growth and expand our areas of professional CAT services. Jeff Gwinn is still the President. Joseph Viceroy was hired as the company CEO and has assisted in appointing our current Board of Directors. We named Jim Eckman Chairman of the Board and he chairs our monthly board meetings. Craig Eckman and Frank Deguia complete the board. Jeff Gwinn, President With over 28 years working in the insurance industry, Jeff Gwinn is a very capable owner and president of this company. He started in the auto body repair and has owned several body shops. In 1991, Jeff started Autonet International, Inc. d/b/a The Appraisal Advantage. At first, it was just him but, soon he started to grow and has been growing ever since. He has become an industry leader in both service and technology. In March 2005, we changed the company name to NADO Insurance Services ( North American Disaster Operations ). The name Appraisal Advantage did not really indicate our services. This has been a good change. Joseph Viceroy, CEO Joseph has Masters Degree in Economics and Finance and a minor in business management. He worked on Wall Street as an investment banker for 5 years. For the past 11 years he has been doing international investment banking in his own firm. He now works for NADO and is directly responsible for setting budgets and projections and to assist us with daily operations. Jim Eckman, Chairman of the Board Jim has been with NADO for 6 years. He came in as an investor but has taken a much more active roll in our company. We know we could pull on his endless business experience to help us guide the ship. Jim retired in 1998 and has worked as a consultant for several major corporations in the coal industry. An engineer by trade, he has a unique vision of how to help put our company together and keep it together.
  • 3. The Company Craig Eckman, AIC, VP CAT Operations Craig has a degree in Finance with an emphasis in insurance from GA. Southern University and has been in the insurance industry for 20 years. He has worked for several major insurance companies as well as few Third Party Administrators. He has been with NADO for 3 years and has moved up from a manager to VP. He brings great skills and ideas to the table. Craig is directly responsible for the set up to closure of every CAT site in the country. He has put together a good support staff and set himself up for success. Melinda Gwinn, VP of Internal Operations Melinda has been with NADO for 14 years and has served in many capacities. For the past 7 years she has headed our accounting department all the while wearing many hats and filling many roles. Her skills in all areas of NADO has lead us to putting her in charge of all internal operations. Each department head answers directly to her and she has the authority to make needed decisions to keep the wheels turning. Patrick Panagiotou, PCLA, Director of TPA Services Patrick has been in the insurance claims for 24 years. He has served this industry in all areas of claims from a field adjuster a director of TPA services and everything in between including general adjuster, branch manager, supervisor and claims manager. Patrick has a degree in Business Administration from Dominican College and a PCLA designation from American Education Institution. In addition to his educational accomplishments, he brings extensive claims and management background. Frank DeGuia, Education/Training/Field Management Frank has been with NADO for 10 years. He started as an auto appraiser but quickly moved his way up through the ranks. Prior to working with NADO, Frank was an officer with the FBI. He has a background in auto and property adjusting from the Philippines. Frank also has a Masters Degree in Criminology from the University of Maryland and speaks 5 languages fluently.
  • 4. 2009 Organization Management Chart Jeff R Gwinn President/ Marketing Joseph Viceroy CEO Jim Eckman COB Craig Eckman VP Catastrophe Operations Melinda Gwinn VP Internal Operations/Acct Mgr Lana Owens Customer Service Manager Teresa Hill Call Center Supervisor Patrick Panagiotou Director of Operations TPA and Daily Field Services Stephen Jenkins Catastrophe Site Manager Doug West Dispatch Manager Michele Timmons Dispatch Supervisor Frank Deguia Field Manager/ Educational Instructor Erica Ludy File Audit Supervisor Jeff Crowe Daily Claims Regional Manager Collin Windsor Definity Communication IT Partner Thane Atwood Definity Communications Developer Afton Bromell Compliance Manager Michelle Parker Administrative Assistant
  • 5. Mission Statement To provide the best available service in our industry by a staff of professional, experienced and highly motivated representatives, at a competitive cost. To be viewed and selected as the vendor of choice in our industry. To create a workplace filled with leadership that will encourage our staff to succeed. To dedicate all of our resources towards providing our clients with a Total Solution for all of their outside service needs.
  • 6. Overview NADO provides top-notch, guaranteed reporting whether it is residential or commercial property. All of our estimates and reports are computer generated to give you professional report each time that will assist you in consistent files. Reports can be provided to you in a single PDF Format either by email or you can retrieve it directly from our website. We recognize you have individual needs and will build your company a company specific profile to assist us in giving you consistent reporting each and every time. Our audit department reviews all files to make sure they conform to your specific needs. NADO is an industry leader in technology and forward thinking. We have the resources to customize a program for your needs.
  • 7. Features & Benefits TPA and Daily Services 80 years of claims management experience Dedicated staff of internal adjusters Centralized Management Team for all daily claims All correspondence comes through one office. You have one number to call for all your answers More than 300 dedicated daily field adjusters throughout the southeast and Texas On going educational offerings for both daily and catastrophe adjuster Participation in Insurance Company Certifications All adjusters must be NADO Certified Electronic Dispatch for quicker response time First call made within 24hours guaranteed. All estimates are electronic Call Center Services including loss taking and general servicing of calls to follow up customer service calls at the end Property FastTrak Program Internal auditing of each estimate or claim Catastrophe Services National Coverage On-site management First Response Team on site within 24 hours of deployment Adjusters First Wave on site within 48 hours of deployment 3000+ skilled property adjusters 735 Earthquake and 573 Flood Certified adjusters Total electronic capabilities from estimating to archiving 2 Mobile Command Centers that are fully self-contained and equipped with F-3 Satellite Systems for optimal internet connectivity from the field which allows us to produce product when many others can not Call Center Services including loss taking and general servicing of calls to follow up customer service calls at the end Competitive Pricing Electronic phone calls up to 6000 per day Call Center Services including loss taking and general servicing of calls to follow up customer service calls at the end
  • 8. Our Philosophy Get it in, Get it done, Get it back is as simple as it gets. We have taken this simple motto and built an a very complex work methodology that enables us to track each and every facet of what it takes to complete a claim effectively, accurately and timely without ever jeopardizing customer service. It is our belief that this industry like most other industries is in constant change and if you are unable to adapt, you will fail. That is why we have designed our company and our database the way we have. We are committed to serve our clients their way not ours! Get it Done Get it back Get it in
  • 9. Third Party Administration Loss Taking Triage of current open claims Call Center services 24-hour contact with insured Cause of loss investigation and determination Application of coverage Fast Trak services available on some losses Inspection of damaged property Estimate complete with all required inclusions Reserve settings Agreed repair cost if required Recommended depreciation Short form report or status within 10 days of assignment PILR reporting if required by the carrier Application of depreciation and limiting clauses Full investigation and settlement including pursuit of subrogation and salvage potential Proof of Loss if required by carrier Full captioned typed reports if loss is greater than $10k if required by carrier Check issuance Vendor management program Litigation management Mitigation services NADO Insurance Services has served as a TPA for several years on a small scale. At this time we feel the need to expand our services in this arena. Currently, operations are conducted from our corporate office in Woodstock, Georgia. TPA Operations will be moved to Orlando, Florida in the first quarter of 2007. Catastrophe Operations will still be run from our office in Woodstock. Additional services are available at the request of the carrier. Our commitment to quality service to you and your clients is based on almost 17 years of customer service experience. Your needs and the needs of your clients always come first!
  • 10. Daily Field Adjusting Services Residential Commercial Mobile Home Manufactured Housing Recreational Vehicles Statement Taking Collection of Reports and Official Documents Electronic Reporting Centralized Management 1 st Call within 24 hours Internal Support Staff Our daily staff is second to none. With more than 300 dedicated residential and commercial property adjusters throughout the southeast and Texas we host one of the strongest field adjusting services available to you. All estimates are electronic and are available in several different formats. We host our own web-based that you can also share in to gather or post your information. We are on the move and will offer additional territories in 2009. All estimates are subjected to our internal audit where they are checked for quality and content as well as accurate invoicing. Photos and pricing are graded to the carriers profile. Each transaction is recorded in our database for informational and managerial reporting. We are committed to providing you the best service available in our industry today.
  • 12. National Catastrophe Service With more than 3000 experienced residential and commercial property adjusters on our roster, we are one of the premier service providers in our industry. Unless we are under contract with your company, our staff is on a first come first serve basis. So if you feel you will have a need, call us as soon as possible to reserve staff for your needs. Our property adjusters are second to none. We offer you more than 75 years of claims management experience. All of our estimates are electronic and in some cases we can offer you your choice between DDS/Integra, Simsol or Xactimate data systems. Estimates can be electronically transmitted or mailed to your office. We have many additional services to offer should you have the need. NADO houses a call center in Woodstock, GA that accommodates all time zones. Our Property Fast Track Unit is also in our office in Woodstock. This is a group of experience file handlers that work with local contractors in the affected area for faster settlement on smaller residential losses. This saves you time and provides a faster service to your insureds at a lower cost per report. We can also place adjusters at your location if you have the space and want to house them at your location. NADO has developed our own web-based program for claims managing. We provide this service (for the time being) at no cost to our insurance partners. Through our website, you can manage the claims you have with us and get a real look for the kind of service you are receiving. This database creates Total Accountability for both your staff and ours. In the event you choose to utilize our systems, we guarantee that every claim will run through our Quality Control Audit Department where we can make any needed corrections before it is submitted to you. NADO places its adjusters in teams. Each team will have a manager that will be reported to every day to take care of any potential problems so you dont have to deal with them.
  • 13. 2008 National Catastrophe Services Residential and Commercial Adjusters Operations Controlled from a Mobile Command Center with on site Management and Quality Assurance Staff Property Fast Track Computerized Estimating On-Site Management Team Gathering of Reports TPA Services Available Over 3000 Qualified Adjusters on our Roster Centralized Dispatch Electronic Claims Center Files are 100% audited before we present them to you National Call Center Services 2009 National Catastrophe Services
  • 14. . Indicates our catastrophe coverage areas Our catastrophe adjusting services are available nationally for residential and commercial property 2008 National Catastrophe Coverage Catastrophe Claims Coverage Map 2010
  • 15. NADO Command Center Lafayette Louisiana Hurricane Katrina 2005
  • 16. NADO Command Center Plantation Florida ~ Insurance Village Hurricane Wilma 2005
  • 17. Contact Information NADO Insurance Services 1817 Eagle Drive Woodstock, GA 30189 Phone ~ 770-592-6600 Toll Free ~ 800-483-5710 Fax ~ 770-592-6622 Tax ID # 58-2227170 [email_address] or [email_address]