Customer Engagement and Benefits with Smart Metering and Smart Grid - by greenbird.com
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Smart meter installations have grown rapidly between 2010-2016, with over 600 million installed globally by 2016 and near 100% penetration expected in most developed countries by 2020. Smart meters provide both direct and indirect benefits to consumers, including potential energy savings of 3-11% through increased awareness and consumption control. However, long-term savings depend on consumers changing energy usage habits over time. Smart meters face challenges as well, such as potential higher bills for low-usage households and privacy concerns.
Customer Engagement and Benefits with Smart Metering and Smart Grid - by greenbird.com
- 2. Smart Metering Benefits for Consumers Thorsten Heller
- 3. Smart Metering between 2010 2016 2020 602.7 million installed smart meters by 2016 annual growth rate 26,6% penetration rates 50% in Europe / North America penetration rates 75% in Asia-Pacific cirka 100% in most developed countries by 2020 Source: Berg Insight Analysis Report, Nov 2011
- 4. Customers perception smart metering from a consumers perspective what ? why ? who ? where ? when ?
- 5. The Smart Metering Knowledge Gap customers awareness of smart meters low consumer knowledge or awareness of how power is generated and distributed. Source: The Smart Grid Consumer Collaborative (SGCC), 2011 State of the Consumer Report
- 6. The Smart Metering Knowledge Gap customers awareness of smart meters Source: BCG Survey.
- 7. Customer Benefits directe and indirect effects to consumers longterm effects through better environmental quality benefits with improved grid operation efficiency customer savings through consumption control new services and business models such as Smart Homes 息
- 8. Grid Operations Efficiency indirecte effects and benefits to customers improved grid reliability and power quality with reduced frequency and duration of power outages optimized CAPEX / OPEX and more accurate grid dimensioning more accurate power trading
- 9. Customer Savings reduced consumption consumption awarenes consumption control through customer insight with effect based tariffs
- 10. Challenges and Arguments potential negativ aspects on smart metering higher bills for stay-at-home residents no chance to control consumption during peak loads such as older people, sick people, unemployed people, etc. big brothers watching you and invasion of privacy higher utilities cost through massive investements
- 11. Potensial Energy Savings for Consumers research findings up to 11% energy savings for residential customer IBM research conducted on pilot implementation for the city of Dubuque, Iowa. up to 10% energy savings for residential customer Research reports from Finland. up to 10% energy savings for business and 7% for households Other research reports from various countries. between 3% - 5% energy savings Other more cautious - research reports from various countries.
- 12. Concerns regarding Saving Potensials conclusions from dutch research many of the initial power savings were diminished with over time as the consumer's eagerness waned and they reverted to their old habits. saving estimates from other studies asserted too high they only were run for 3-4 months. Source: Delft University of Technology study of power savings over 15 months
- 13. Change of Lifestyle key success to reduce energy demand Smart Meters were unlikely to lead to an overall reduction in the demand for energy. Users are required to change their habits and the way there use power and at what time. Source: Research by a University of Oxford group
- 14. Social Metering platform for customer engagement smart utilization of social media platforms and mobile web technologies customer communication and interactions customer engagement
- 15. making data fly. by greenbird Integration Technology Thorsten Heller thorsten.heller@greenbird.com +4798001822 www.greenbird.com www.smartmetering.no www.smartmeter.no