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Dedicated to exceeding your expectations  always




 Serving Seniors & Families
in the Tampa Bay Community


         Michele Manzo-Lembo
       Area Representative  Florida West
Dedicated to exceeding your expectations  always




     Always Best Care




Dedicated to Helping Seniors in Florida
Dedicated to exceeding your expectations  always



Who we are    Since 1996, Always Best Care has
               provided non-medical in-home
               care, senior living placement services and
               skilled home health care,
               primarily for seniors.

               Our corporate headquarters is in
               Roseville, CA, about 20 miles NE of the
               state capitol in Sacramento.


               Since mid-2010, we have provided care
               to over 10,000 clients in their homes, and
               have helped over 1,200 seniors find the
               perfect senior living arrangement.
Dedicated to exceeding your expectations  always




The fastest growing
Senior Care franchise system
in the USA!

Entrepreneur,
January 2011
Dedicated to exceeding your expectations  always




International network of franchised offices,
         backed by local support.
                   Always Best Care has more than
                   175 franchised territories in 35 states or
                   provinces throughout the
                   United States and Canada.

                   Franchise owners are supported locally
                   by team of 32 Area Representatives.

                   After expanding into Canada in
                   2011, we will soon be offering services in
                   the United Kingdom and Australia!
Dedicated to exceeding your expectations  always



Area Representatives 
Florida West
    Michele Manzo-Lembo
    Mark A. Lembo

Background
    50+ years Corporate & Community Leadership Experience
    Broad business background  sales/marketing, consulting,
       HR/training, operations, ran own business.
Joined ABC team in September 2010
    Opportunity to use skills for better purposes
    Desire to build strong, contributing enterprise that helps seniors & families
Recruit, Coach, Get involved in Community
Vested interest in the growth & success of franchisees business
Dedicated to exceeding your expectations  always



                                                                                                                                                  Always Best Care
                      ESCAMBIA        OKALOOSA
                                                 HOLMES

                                                          JACKSON
                                                                                                                                                     Florida West
                             SANTA ROSA   WALTON                                                             NASSAU
                                                WASHINGTON     GADSDEN     JEFFERSON   HAMILTON
                                                                                                    BAKER
                                                          CALHOUN      LEON    MADISON
                                                  BAY
                                                             LIBERTY WAKULLA         SUWANNEE
                                                                                              COLUMBIA      DUVAL
                                                                                                                                                   Seventeen territories
                                                          GULF               TAYLOR                UNION  CLAY

                                                                 FRANKLIN
                                                                                  LAFAYETTE

                                                                                           GILCHRIST
                                                                                                      BRADFORD ST. JOHNS                            over ten counties in
                                                                                     DIXIE       ALACHUA
                                                                                                          PUTNAM
                                                                                                                   FLAGLER
                                                                                                                                                   west, central Florida.
                                                                                              LEVY
                                                                                                                         VOLUSIA

                                                                                                                       SEMINOLE
                                                                                                                LAKE
                                                                                                                       ORANGE
           MARION
                                                                                                                         OSCEOLA
                                                                                                                                   BREVARD


   CITRUS                                                                                                                          INDIAN RIVER

                             SUMTER                                                               MANATEE                 OKEECHOBEE
 HERNANDO                                                                                                                        ST. LUCIE
                                                                                                            DE SOTO
                                                                                              SARASOTA                             MARTIN
  PASCO
                                                                                                    CHARLOTTE         GLADES


                                                                                                             LEE      HENDRY    PALM BEACH
                                          POLK
PINELLAS

                                                                                                                                BROWARD
                                                                                                                   COLLIER
      HILLSBOROUGH
                                             HIGHLANDS
                                                                                                                                DADE
                    HARDEE
                                                                                                                       MONROE



   Always Best Care - Florida West
Dedicated to exceeding your expectations  always




We help families make informed
 decisions about senior care.

In-Home Care                    Living Community


  Affordability                          Medical Assistance
  Accessibility                          Social Interaction
  Level of Care                         Insurance Coverage
    Mobility                               Special Needs
Dedicated to exceeding your expectations  always



A continuum of support for seniors
and their families



          Aging in                       Assisted
           Place                          Living
  In-Home Companion/Personal Care
                                     Senior Living Placement
    In-Home Skilled Nursing Care            Consulting
Dedicated to exceeding your expectations  always



Non-medical In-home Care
                 We place personal care attendants in
                 clients homes to assist in managing their
                 activities of daily life (ADLs).


                 We provide free evaluations to determine
                 the right level of care needed.
                 Assignments can range from one hour all
                 the way to live-in care.


                 Services may include help with preparing
                 meals, bathing, grooming, transportation,
                 medication reminders and more.
Dedicated to exceeding your expectations  always



FREE Living Placement Services


                  Finding the right senior living arrangement
                  is stressful and time consuming
                  We do the leg work to help seniors and their
                  families identify the best options.
                  We act as marketing representatives for
                  homes & facilities. They pay our fee if client
                  chooses their place of residence.
                  No matter what their financial situation,
                  we can be of assistance.
Dedicated to exceeding your expectations  always



Assisted Living Placement Services
                   First, we personally tour and evaluate a
                   variety of senior communities to
                   understand the many options in the area.
                   Then, when we meet with a family looking
                   for help navigating all those options, we
                   will help conduct an assessment of their
                   level of care, budget, and personal
                   needs, as well as the desired location.
                   Next, we help match the familys
                   requirements to the facilities that best
                   meet those needs.
                   >>> All at no charge to the family.
Dedicated to exceeding your expectations  always



How clients fund our services
                 There are a variety of ways clients finance in-
                 home care, including:


                  Out-of-pocket / individual retirement savings
                  Long-term care insurance
                  Medicaid waiver programs
                  Veterans Administration programs
                  Family funds
                  Home equity loans, reverse
                 mortgages, other financing
Booming Market for Senior Health Care

ABC Franchise Opportunity
Dedicated to exceeding your expectations  always



Market Facts / Demographics

2005:                                                                                         2030:
36 million people are 65+                                         72 million people will be 65+
12% of the population                                                  20% of the population

           10,000 people in the USA turn 65 every day!
    Over 85 population is expected to grow nearly 150% during the
      next 30 years, from 5.7 million in 2010 to 14.2 million in 2040

        Nearly 80% of seniors have a chronic condition;
                50% have more than one.
        Source: US Census Bureau, The Next Four Decades, 2010
Dedicated to exceeding your expectations  always



A Growing Need for Senior Care

 85% of older Americans prefer to stay at home.
 Many will need assistance with daily living activities.
 Adult children want to help out, BUT
    reside in another city
    work in jobs that prevent taking on
         career,
         parenting own children, and
         caring for their parents.
 66 million Americans take care of loved ones at home. Many reach out
  for help in the form of professional senior care providers.

                                                Sources: CA Dept of Finance & US Census Bureau
Dedicated to exceeding your expectations  always


  Always Best Care Franchise Owners
         Professionals With

          Fire                    &                  Heart



                  Enterprising        Compassionate
            Driven to succeed         Desire to help others
Desire to control future/career       Want to make a difference
Sales & Marketing experience          Community service
    Strong interpersonal skills       Customer service focus
                  High-energy         Passion to help seniors
          Values achievement          Values impact of contributions
Always Best Care
Committed to Solutions for Seniors & Families
Dedicated to exceeding your expectations  always



Senior & Community Resources
 Area Agency on Aging
    Elder Helpline 1-800-96-ELDER
    SHINE (Serving Health Insurance Needs of Elders) - Free, unbiased
     counseling for Medicare beneficiaries
    Better Living for Seniors - Coalition promotes education,
     community outreach, and advocacy to improve quality of life for
     older adults and their caregivers.
 Caregiver Support Groups
    Alzheimers Support Groups
    Faith- or disease-based organizations
 Free Discount Prescription Drug Programs
    Free ABCrx card, Florida Rx card, Publix free medications program
Dedicated to exceeding your expectations  always




Veterans Assistance Program
Always Best Care has partnered with the
Center for Elder Veterans Rights, a
Tennessee-based law firm, to assist
veterans in obtaining funds to pay for
the care they need.

Program helps veterans remain in their
homes longer while maintaining a
healthy and safer lifestyle.

Benefits can also apply to the cost of
                                               Couldnt be more pleased with the
room and board at assisted living              service and how nice the people are.
communities.
                                               -- Michael D., Ohio
Dedicated to exceeding your expectations  always




American Red Cross Family Caregiving
Program
 ABC - Florida West is a proud provider of the American Red Cross
  Family Caregiving Program
     One-hour classes provide perspective on what caregiving for a senior
      involves, demonstrates safe ways to manage this situation.
     Classes at religious groups, community centers and employers.
     Classes conducted at no charge.
 If care situation becomes overwhelming, family may contact ABC for
  help with respite, hourly in-home, or senior living placement.
Dedicated to exceeding your expectations  always



Free ABC Rx
Discount Prescription Card Program

   Has NO membership
    costs or fees
   NO deductibles
   NO waiting periods
   NO pre-existing
    exclusions
   Has NO expiration


        More than 140,000 Free Always Best Care Rx discount
             prescription cards provided to franchisees.
Build a business.
               Make a difference.
Non-medical in-home care, assisted and independent living placement, and skilled home health care
Dedicated to exceeding your expectations  always



For More Information

     Learn more about our senior care services or
       franchise opportunities, please contact:

            Michele Manzo-Lembo
           Always Best Care  Florida West
                   813-422-1561
         www. alwaysbestcarefloridawest.com

More Related Content

2012 abc flw community

  • 1. Dedicated to exceeding your expectations always Serving Seniors & Families in the Tampa Bay Community Michele Manzo-Lembo Area Representative Florida West
  • 2. Dedicated to exceeding your expectations always Always Best Care Dedicated to Helping Seniors in Florida
  • 3. Dedicated to exceeding your expectations always Who we are Since 1996, Always Best Care has provided non-medical in-home care, senior living placement services and skilled home health care, primarily for seniors. Our corporate headquarters is in Roseville, CA, about 20 miles NE of the state capitol in Sacramento. Since mid-2010, we have provided care to over 10,000 clients in their homes, and have helped over 1,200 seniors find the perfect senior living arrangement.
  • 4. Dedicated to exceeding your expectations always The fastest growing Senior Care franchise system in the USA! Entrepreneur, January 2011
  • 5. Dedicated to exceeding your expectations always International network of franchised offices, backed by local support. Always Best Care has more than 175 franchised territories in 35 states or provinces throughout the United States and Canada. Franchise owners are supported locally by team of 32 Area Representatives. After expanding into Canada in 2011, we will soon be offering services in the United Kingdom and Australia!
  • 6. Dedicated to exceeding your expectations always Area Representatives Florida West Michele Manzo-Lembo Mark A. Lembo Background 50+ years Corporate & Community Leadership Experience Broad business background sales/marketing, consulting, HR/training, operations, ran own business. Joined ABC team in September 2010 Opportunity to use skills for better purposes Desire to build strong, contributing enterprise that helps seniors & families Recruit, Coach, Get involved in Community Vested interest in the growth & success of franchisees business
  • 7. Dedicated to exceeding your expectations always Always Best Care ESCAMBIA OKALOOSA HOLMES JACKSON Florida West SANTA ROSA WALTON NASSAU WASHINGTON GADSDEN JEFFERSON HAMILTON BAKER CALHOUN LEON MADISON BAY LIBERTY WAKULLA SUWANNEE COLUMBIA DUVAL Seventeen territories GULF TAYLOR UNION CLAY FRANKLIN LAFAYETTE GILCHRIST BRADFORD ST. JOHNS over ten counties in DIXIE ALACHUA PUTNAM FLAGLER west, central Florida. LEVY VOLUSIA SEMINOLE LAKE ORANGE MARION OSCEOLA BREVARD CITRUS INDIAN RIVER SUMTER MANATEE OKEECHOBEE HERNANDO ST. LUCIE DE SOTO SARASOTA MARTIN PASCO CHARLOTTE GLADES LEE HENDRY PALM BEACH POLK PINELLAS BROWARD COLLIER HILLSBOROUGH HIGHLANDS DADE HARDEE MONROE Always Best Care - Florida West
  • 8. Dedicated to exceeding your expectations always We help families make informed decisions about senior care. In-Home Care Living Community Affordability Medical Assistance Accessibility Social Interaction Level of Care Insurance Coverage Mobility Special Needs
  • 9. Dedicated to exceeding your expectations always A continuum of support for seniors and their families Aging in Assisted Place Living In-Home Companion/Personal Care Senior Living Placement In-Home Skilled Nursing Care Consulting
  • 10. Dedicated to exceeding your expectations always Non-medical In-home Care We place personal care attendants in clients homes to assist in managing their activities of daily life (ADLs). We provide free evaluations to determine the right level of care needed. Assignments can range from one hour all the way to live-in care. Services may include help with preparing meals, bathing, grooming, transportation, medication reminders and more.
  • 11. Dedicated to exceeding your expectations always FREE Living Placement Services Finding the right senior living arrangement is stressful and time consuming We do the leg work to help seniors and their families identify the best options. We act as marketing representatives for homes & facilities. They pay our fee if client chooses their place of residence. No matter what their financial situation, we can be of assistance.
  • 12. Dedicated to exceeding your expectations always Assisted Living Placement Services First, we personally tour and evaluate a variety of senior communities to understand the many options in the area. Then, when we meet with a family looking for help navigating all those options, we will help conduct an assessment of their level of care, budget, and personal needs, as well as the desired location. Next, we help match the familys requirements to the facilities that best meet those needs. >>> All at no charge to the family.
  • 13. Dedicated to exceeding your expectations always How clients fund our services There are a variety of ways clients finance in- home care, including: Out-of-pocket / individual retirement savings Long-term care insurance Medicaid waiver programs Veterans Administration programs Family funds Home equity loans, reverse mortgages, other financing
  • 14. Booming Market for Senior Health Care ABC Franchise Opportunity
  • 15. Dedicated to exceeding your expectations always Market Facts / Demographics 2005: 2030: 36 million people are 65+ 72 million people will be 65+ 12% of the population 20% of the population 10,000 people in the USA turn 65 every day! Over 85 population is expected to grow nearly 150% during the next 30 years, from 5.7 million in 2010 to 14.2 million in 2040 Nearly 80% of seniors have a chronic condition; 50% have more than one. Source: US Census Bureau, The Next Four Decades, 2010
  • 16. Dedicated to exceeding your expectations always A Growing Need for Senior Care 85% of older Americans prefer to stay at home. Many will need assistance with daily living activities. Adult children want to help out, BUT reside in another city work in jobs that prevent taking on career, parenting own children, and caring for their parents. 66 million Americans take care of loved ones at home. Many reach out for help in the form of professional senior care providers. Sources: CA Dept of Finance & US Census Bureau
  • 17. Dedicated to exceeding your expectations always Always Best Care Franchise Owners Professionals With Fire & Heart Enterprising Compassionate Driven to succeed Desire to help others Desire to control future/career Want to make a difference Sales & Marketing experience Community service Strong interpersonal skills Customer service focus High-energy Passion to help seniors Values achievement Values impact of contributions
  • 18. Always Best Care Committed to Solutions for Seniors & Families
  • 19. Dedicated to exceeding your expectations always Senior & Community Resources Area Agency on Aging Elder Helpline 1-800-96-ELDER SHINE (Serving Health Insurance Needs of Elders) - Free, unbiased counseling for Medicare beneficiaries Better Living for Seniors - Coalition promotes education, community outreach, and advocacy to improve quality of life for older adults and their caregivers. Caregiver Support Groups Alzheimers Support Groups Faith- or disease-based organizations Free Discount Prescription Drug Programs Free ABCrx card, Florida Rx card, Publix free medications program
  • 20. Dedicated to exceeding your expectations always Veterans Assistance Program Always Best Care has partnered with the Center for Elder Veterans Rights, a Tennessee-based law firm, to assist veterans in obtaining funds to pay for the care they need. Program helps veterans remain in their homes longer while maintaining a healthy and safer lifestyle. Benefits can also apply to the cost of Couldnt be more pleased with the room and board at assisted living service and how nice the people are. communities. -- Michael D., Ohio
  • 21. Dedicated to exceeding your expectations always American Red Cross Family Caregiving Program ABC - Florida West is a proud provider of the American Red Cross Family Caregiving Program One-hour classes provide perspective on what caregiving for a senior involves, demonstrates safe ways to manage this situation. Classes at religious groups, community centers and employers. Classes conducted at no charge. If care situation becomes overwhelming, family may contact ABC for help with respite, hourly in-home, or senior living placement.
  • 22. Dedicated to exceeding your expectations always Free ABC Rx Discount Prescription Card Program Has NO membership costs or fees NO deductibles NO waiting periods NO pre-existing exclusions Has NO expiration More than 140,000 Free Always Best Care Rx discount prescription cards provided to franchisees.
  • 23. Build a business. Make a difference. Non-medical in-home care, assisted and independent living placement, and skilled home health care
  • 24. Dedicated to exceeding your expectations always For More Information Learn more about our senior care services or franchise opportunities, please contact: Michele Manzo-Lembo Always Best Care Florida West 813-422-1561 www. alwaysbestcarefloridawest.com

Editor's Notes

  1. Presentation Design Outline (30 min)Introduction = 4Body:Why MML/Team Lembo = 4Why ABC = 5Why now = 4Conclusion = 4Close/Call to Action =4Q&A = 5 minAgenda flow: Now that you know a little about me. In my presentation today I will: Provide background on my company, my role, overview of our senior care services,Tell you about our ABC business modelShare information about our community service programsAnswer any question you may have about what Ive covered
  2. I am looking to expand my business.
  3. Our unique approach aides in the transition to environments that allow seniors to maintain dignity and respect while receiving the care they require.Aging in place vs. senior housing?
  4. Senior care/home healthcare is one of the fastest-growing franchise segments in recent years, and a report released last month by Franchise Business Review described senior care the newest it industry for franchise ownership. Lets look at the facts to understand what the hullaboo is all about.
  5. As we grow our team in the Florida West region who are we looking for?Thank you for allowing me to introduce to you Always Best Care. What questions can I answer for you regarding what Ive covered today?
  6. Here are 3 examples of how ABCs commitment to community involvement.We have helped thousands of families evaluate their social, physical and financial needs for senior care. ABC Franchisees and AR are active in their communities.
  7. What questions can I answer for you regarding what Ive covered today?