ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo

2013 may-sc-agent-conference

?
?
Le Tuan
Le Tuan

This document provides profiles for Saigontourist Travel Service Company and its crew manning services division for the year 2012. It outlines that Saigontourist has been operating since 1975 and is Vietnam's official tourism brand. It received several prestigious awards in 2012 and saw over 25% revenue increase. The crew manning services division has been providing hospitality crew to cruise companies like Star Cruises and Costa Crociere since 2000. It operates a training campus and delivers pre-embarkation courses to nearly 300 crew members annually to work on cruise ships.

1 of 23
Downloaded 12 times
Good day, ? I¡¯m Tuan, LE H. Manager of Saigontourist Overseas Placement Office under the Saigontourist Travel Service Co.Ltd. ? Joined Saigontourist since 1994. Proceeding thru several positions within the company. Have so far been in manning services for 7 years. ? Email: hoangtuan@saigontourist.net ? Working office: 19 Hoang Viet, P.4, Tan Binh District, Ho Chi Minh City, VIETNAM.
SAIGONTOURIST TRAVEL SERVICE COMPANY LIMITED (S.T.S) & CREW MANNING SERVICES 2012 PROFILE
COMPANY PROFILE 2012
COMPANY PROFILE 2012 ? Established since 1975, under the Saigontourist Holding Company Limited. ? At the present, S.T.S is the only travel company awarded Vietnam¡¯s official brand name in tourism & services industry.
COMPANY PROFILE 2012
COMPANY PROFILE 2012 Receiving 10 prestigious awards ? The only travel company chosen to join the National Brand Program of the Vietnamese Government since 2008 - the first year of the program. ? The leading of Top Ten Tour Operators in both inbound and domestic. ? The Guide Awards 2011 - 2012. ? The Most Favorite Vietnam Brands 2012. ? Top Ten Commercial Tourism Website. ? Top Ten Tour Operators of HCMC in inbound, domestic and outbound. ? The Tourism Alliance Awards 2012 for the inbound travel operator.
COMPANY PROFILE 2012 Gaining over USD 95 million in total revenue ? Revenue: increase by 25% ? Return On Equity: 110% ? Operating effectively in all three primary tourism fields: Inbound, Outbound and Domestic travel.
COMPANY PROFILE 2012 Serving over 450,000 Vietnamese and foreign guests ? Increased about 15%. ? Boosting the diversity of travel services and products. ? Serving foreign tourists traveling to Vietnam by air, sea, river and by land.
COMPANY PROFILE 2012 Launching 8 new offices & branchesnationwide ? Saigontourist¡¯s travel offices in District 11, District 5 & Go Vap District. ? Saigontourist ¨C Ha Noi¡¯s travel office in 82 Ton Duc Thang st., Dong Da district ? Saigontourist - An Giang branch in 80/1 Tran Hung Dao st., Long Xuyen city ? Saigontourist - Long An branch, 111 Hung Vuong st., Tan An City ? Saigontourist - Dong Nai branch, 365 of 30/4 st., Bien Hoa city ? Saigontourist - Hai Phong branch, 13 Ho Xuan Huong st., Hong Bang district.
COMPANY PROFILE 2012 ? So far, totally, 20 Saigontourist Travel Service Offices & Branches established & come into operation all over the country.
COMPANY PROFILE 2012 Serving 96 journeys of foreign luxury cruises to Vietnam ? Serving about 8 cruises with 1,500 - 1,800 passengers and crew members every month. ? Boosting the cooperation with Star Cruises in 2013 by hosting a ceremony to welcome SuperStar Aquarius at Halong Bay on November 2012. ? Maintaining the leading role in the inbound travel in general and in the cruise travel in particular.
CREW MANNING SERVICES PROFILE 2012 ?
CREW MANNING PROFILE 2012 ? International Crew manning services included in the License for Vietnamese Guest Workers Provision Services granted to Saigontourist by government authorities.
CREW MANNING PROFILE 2012 ? Year 2000, hospitality crew manning services first introduced to serve for the manning agent agreement with Star Cruises.
CREW MANNING PROFILE 2012 ? Year 2008, Manning Agent Agreement with Costa Crociere S.p.A signed and implemented.
CREW MANNING PROFILE 2012 ? From 2009, Costa recruiting missions in the country followed by pre-embarkation training ¡°Ready for Excellence courses ¡± delivered by Costa mobile instructors.
CREW MANNING PROFILE 2012 ? Year 2011, Training Services Agreement with Costa signed and Costa Campus @ Saigontourist Hospitality College established. ? Train-the-trainers courses equipped Saigontourist instructors with Costa knowledge & skills.
CREW MANNING PROFILE 2012 ? Saigontourist training facilities upgraded and refurbished with Costa fund & equipments
CREW MANNING PROFILE 2012 Courses currently delivered at Saigontourist campus: ?Restaurant ?Bar ?Galley utilities ?House keeping ?Second/Third Cooks PRE-EMBARKATION TRAINING COURSES
CREW MANNING PROFILE 2012 ? Interactive internet-based crew data management system applied to supervise crew member movements during the crew life, from ones recruitment to ones resignation.
CREW MANNING PROFILE 2012 Hospitality Crew Members recruited & pre-embarkation trained from period of 2009 - 2012
CREW MANNING PROFILE 2012 ? Average crew life: 298 days per C.M ? Average on-board term: 7 months per contract ? Percentage of disembarkation within the first 30-day-on board: 9.09% including Not-to- rehire number of 6.82%.
THANK YOU FOR YOUR ATTENTION HAVE A NICE CRUISE!

More Related Content

2013 may-sc-agent-conference

  • 1. Good day, ? I¡¯m Tuan, LE H. Manager of Saigontourist Overseas Placement Office under the Saigontourist Travel Service Co.Ltd. ? Joined Saigontourist since 1994. Proceeding thru several positions within the company. Have so far been in manning services for 7 years. ? Email: hoangtuan@saigontourist.net ? Working office: 19 Hoang Viet, P.4, Tan Binh District, Ho Chi Minh City, VIETNAM.
  • 2. SAIGONTOURIST TRAVEL SERVICE COMPANY LIMITED (S.T.S) & CREW MANNING SERVICES 2012 PROFILE
  • 4. COMPANY PROFILE 2012 ? Established since 1975, under the Saigontourist Holding Company Limited. ? At the present, S.T.S is the only travel company awarded Vietnam¡¯s official brand name in tourism & services industry.
  • 6. COMPANY PROFILE 2012 Receiving 10 prestigious awards ? The only travel company chosen to join the National Brand Program of the Vietnamese Government since 2008 - the first year of the program. ? The leading of Top Ten Tour Operators in both inbound and domestic. ? The Guide Awards 2011 - 2012. ? The Most Favorite Vietnam Brands 2012. ? Top Ten Commercial Tourism Website. ? Top Ten Tour Operators of HCMC in inbound, domestic and outbound. ? The Tourism Alliance Awards 2012 for the inbound travel operator.
  • 7. COMPANY PROFILE 2012 Gaining over USD 95 million in total revenue ? Revenue: increase by 25% ? Return On Equity: 110% ? Operating effectively in all three primary tourism fields: Inbound, Outbound and Domestic travel.
  • 8. COMPANY PROFILE 2012 Serving over 450,000 Vietnamese and foreign guests ? Increased about 15%. ? Boosting the diversity of travel services and products. ? Serving foreign tourists traveling to Vietnam by air, sea, river and by land.
  • 9. COMPANY PROFILE 2012 Launching 8 new offices & branchesnationwide ? Saigontourist¡¯s travel offices in District 11, District 5 & Go Vap District. ? Saigontourist ¨C Ha Noi¡¯s travel office in 82 Ton Duc Thang st., Dong Da district ? Saigontourist - An Giang branch in 80/1 Tran Hung Dao st., Long Xuyen city ? Saigontourist - Long An branch, 111 Hung Vuong st., Tan An City ? Saigontourist - Dong Nai branch, 365 of 30/4 st., Bien Hoa city ? Saigontourist - Hai Phong branch, 13 Ho Xuan Huong st., Hong Bang district.
  • 10. COMPANY PROFILE 2012 ? So far, totally, 20 Saigontourist Travel Service Offices & Branches established & come into operation all over the country.
  • 11. COMPANY PROFILE 2012 Serving 96 journeys of foreign luxury cruises to Vietnam ? Serving about 8 cruises with 1,500 - 1,800 passengers and crew members every month. ? Boosting the cooperation with Star Cruises in 2013 by hosting a ceremony to welcome SuperStar Aquarius at Halong Bay on November 2012. ? Maintaining the leading role in the inbound travel in general and in the cruise travel in particular.
  • 13. CREW MANNING PROFILE 2012 ? International Crew manning services included in the License for Vietnamese Guest Workers Provision Services granted to Saigontourist by government authorities.
  • 14. CREW MANNING PROFILE 2012 ? Year 2000, hospitality crew manning services first introduced to serve for the manning agent agreement with Star Cruises.
  • 15. CREW MANNING PROFILE 2012 ? Year 2008, Manning Agent Agreement with Costa Crociere S.p.A signed and implemented.
  • 16. CREW MANNING PROFILE 2012 ? From 2009, Costa recruiting missions in the country followed by pre-embarkation training ¡°Ready for Excellence courses ¡± delivered by Costa mobile instructors.
  • 17. CREW MANNING PROFILE 2012 ? Year 2011, Training Services Agreement with Costa signed and Costa Campus @ Saigontourist Hospitality College established. ? Train-the-trainers courses equipped Saigontourist instructors with Costa knowledge & skills.
  • 18. CREW MANNING PROFILE 2012 ? Saigontourist training facilities upgraded and refurbished with Costa fund & equipments
  • 19. CREW MANNING PROFILE 2012 Courses currently delivered at Saigontourist campus: ?Restaurant ?Bar ?Galley utilities ?House keeping ?Second/Third Cooks PRE-EMBARKATION TRAINING COURSES
  • 20. CREW MANNING PROFILE 2012 ? Interactive internet-based crew data management system applied to supervise crew member movements during the crew life, from ones recruitment to ones resignation.
  • 21. CREW MANNING PROFILE 2012 Hospitality Crew Members recruited & pre-embarkation trained from period of 2009 - 2012
  • 22. CREW MANNING PROFILE 2012 ? Average crew life: 298 days per C.M ? Average on-board term: 7 months per contract ? Percentage of disembarkation within the first 30-day-on board: 9.09% including Not-to- rehire number of 6.82%.
  • 23. THANK YOU FOR YOUR ATTENTION HAVE A NICE CRUISE!