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This document provides an overview of social media and its use by Australian governments. It begins by defining social media and listing various types of social media platforms. It then discusses Australia's use of social media, noting that 62% of Australians use social media and that the most popular platform is Facebook. The document also outlines how Australian governments are increasingly using social media, with 73% of agencies reporting official social media use in 2012. It discusses tools governments use for different levels of engagement and the importance of selecting the right tools based on objectives. Finally, it covers best practices for managing social media risk and building a future-proof social media structure within an organization.Read less