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2013-2015 Awards
- 1. Global Employee Recognition Bronze Certificate of Recognition Susanne provided me with guidance and assistance on accessing data through the BI team that is crucial in the measuring of my Districts Action Plan resulting from an important Deep Dive. Susanne acted with urgency and detail to lead the delivery of this data within the required timeframe. Thank you. October-2015 Tom A Bryce FF First Line Sales Manager
- 2. Global Employee Recognition Bronze Certificate of Recognition Susanne has shown great team work and commitment in ensuring that the upgrade to Open UI was successful for all teams. She has given the Vaccine Team ongoing feedback as solutions are rolled out to fix any Open UI Remote hiccups. All your hard work is appreciated! June-2015 Andrea P Mellon FF-Vaccines Account Mgr
- 3. Global Employee Recognition Gold Certificate of Recognition HCP Data Validation. Under challenging conditions, limited resources & timelines the project team have delivered the transition to OneKey for the GSKA. Many extra hours have been spent ensuring that the objectives would be met, with constrained timelines and limited budget. Thank you. May-2015 Anna G Dalla Riva Sales Excellence Manager
- 4. Global Employee Recognition Silver Certificate of Recognition Susanne was the business lead for the R11 upgrade to IJSFA. She worked with multiple stakeholder locally and internationally to deliver on the successful upgrade for GSKA. Her thorough business planning and support for users has been fantastic and she has enaged all successfully through the process. May-2015 Anna G Dalla Riva Sales Excellence Manager
- 5. Certificate of Recognition Susanne Olsen You have been awarded for successfully demonstrating the GSK Expectation Drive performance for the achievement: SITUATION: Category & SLT process is a critical delivery for the business in order to set MR's up for success ACTION: Susanne built a comprehensive and detailed project plan, which enabled all stakeholders to have visibility of time lines and what their actions were throughout the process. It also enable seamless hand over to Stuart for when Susanne was on leave. Susanne organised and led weekly WIPs keeping the focus and priority on the activity. RESULT: The business will have visibility of targets well before expectations, and the process has been streamlined and seamless. Well done Susanne a project well led. Thanks for all your hard work. Cheers Anna.
- 6. You have been awarded for successfully demonstrating the GSK Expectation Driving Performance Management of stakeholders and multiple tasks Nominated by Anna Dalla Riva Sales Excellence Manger
- 7. You have been awarded for successfully demonstrating the GSK Expectation Setting Direction and Inspire Supporting Vaccines for understanding Category and SLT processes and assistance with 2014 S1 period Nominated by Vaccines Team
- 8. You have been awarded for successfully demonstrating the GSK Expectation Working Across Boundaries SITUATION: Category and SLT timelines had been pushed out for a number of reasons and I had to communicate with the AET timelines etc. ACTION: I pulled together an email and asked for feedback from Susanne (topline if I had missed something). Susanne responded with far more detail than I had expected and shared a delivery option previously used. RESULT: The email I put together was enhanced and I was able to deliver the detail in a way that was familiar to the AET. Thanks Susanne for your help. Nominated By Anna Dalla Riva Sales Excellence Manager
- 9. You have been awarded for successfully demonstrating the GSK Expectation in recognition of GSKA Transition to Open UI Nominated by Anna Dalla Riva Sales Excellence Manager
- 10. You have been awarded for successfully demonstrating the GSK Expectation Enable and Drive Change SITUATION: I had significant number of SLTs on customers who no longer existed on my territory. ACTION: Susanne explain the process required, analyse the territory and help apply changes. RESULT: Resolved. Changes will allow me to meet realistic targets and SLTs. Nominated By Kacper Jankowski Oncology Specialist Rep
- 11. You have been awarded for successfully demonstrating the GSK Expectation Team nomination for Project Atlas and Insight System Issues SITUATION: From the start of Feb 2014 to the end of March 2014 there has been a host of Atlas and Insight systems issues. ACTION: Chris and Susanne have owned the system responsibility to ensure that the issues were being resolved and then managing up to get assistance when the issues began to grow RESULT: Creating business solutions Nominated by Graham Barlow Manger, Business Intelligence
- 12. You have been awarded for successfully demonstrating the GSK Expectation Continuous Improvement SITUATION: Continually working on getting improvements into Atlas and Insight ACTION: Atlas the Contact SLT reports in the calendar makes tracking variance and target contacts so easy. Insight reports now show what we need in regard to tracking completed and uncompleted C&F. The reports are also pro-rated now so we can easily see call rates and target contact rates easily. RESULT: Atlas and Insight are now being used by Reps in field more effectively and providing useful timely information to drive results. Adam Kelly this nomination should be upgraded for more points from YOU Nominated by John Duffy GP Representative
- 13. You have been awarded for successfully demonstrating the GSK Expectation: HPB Developing People Winner of the June 2013 National Sales Meeting Representative Information Booth
- 14. You have been awarded for successfully demonstrating the GSK Expectation Project Team Nomination: Insight Project SITUATION: As of September 2012, Insight Reports were not meeting all business needs in an accessible and agree timeframe, resulting in less than 90% business intelligence report usage across all GSKA stakeholders - the impact being we are not making the most informed business decisions, resulting in less than optimal user engagement and ability to drive enhanced performance. ACTION: Three work streams were set up to address this problem statement 1. Improve Insight Performance 2. Improve Training 3. Alignment with GSKA business metrics RESULT: Continuous improvements lead by the Project Team has resulted in increased user engagement to 90% Nominated by Robert Webb Associate Director Business Intelligence