2014 Access Hawaii Report
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The document summarizes the work and accomplishments of the Hawaii Information Consortium (HIC) over the past 15 years in developing online services for the state of Hawaii. HIC has partnered with over 39 government agencies to create over 100 online services used by millions of residents and visitors annually. Some of their major accomplishments include developing the eHawaii.gov portal, creating award-winning mobile apps, and saving the state an estimated $15 million per year through increased efficiencies and reduced costs. Testimonials from various government agencies praise HIC's work and commitment to customer service.
2014 Access Hawaii Report
- 2. SUMMARY OF THE 2014 REPORTSUMMARY OF THE 2014 REPORT ..but?rstwhatistheAHCandtheeHawaii.gov programagain..
- 8. 20132013
- 9. 20142014
- 10. HIC IS AN EXTENSION OF AGENCIESHIC IS AN EXTENSION OF AGENCIES PressReleases Awards Mail Industrymeetings/conferences County Permitting InformationAccess OutreachCustomerService 39+ Partners Division/Branches Reporting ApplicationProcessing Back-Of?ceSolutions Departments 100+ Services Judiciary Paymentprocessing Mobile State Federal Phone Email Chat
- 11. HAWAII INFORMATION CONSORTIUM, LLCHAWAII INFORMATION CONSORTIUM, LLC 32 Est.1999
- 14. HIC IS SELF-FUNDEDHIC IS SELF-FUNDED Typicallynochargefordevelopment Smalltransactionfee Processing(CC/ACH) PortalFee Time&materials Hosting
- 15. BONUS!BONUS! Selffundingallowsusto goabove& beyond,addingonfreeservices: PublicSearch MobileApps
- 16. SUPPORTING THE ENTIRE LIFECYCLESUPPORTING THE ENTIRE LIFECYCLE Requirements Development Testing Hosting Maintenance
- 17. HIC DELIVERSHIC DELIVERS Innovation &AwardWinningServices BestoftheWeb2014 HawaiiComplianceExpress DCCAMobileBusinessExpress eBenchWarrants ImprovedEf?ciencyatLowCost ElectronicDeathRegistration StatewideCampingSystem ElectronicMarriage/CivilUnionSystem
- 20. PORTAL SITE AWARDSPORTAL SITE AWARDS
- 22. TOP 10 APPLICATIONSTOP 10 APPLICATIONS
- 23. WHY IT WORKSWHY IT WORKS Partnershipwithalignedgoals Yourmissionisourmission Adoption Ef?ciency JobSatisfaction CustomerService ReturnonInvestment
- 25. AVOIDED COSTS --AVOIDED COSTS -- $5 MILLION$5 MILLION Timesavedfromdataentry Printing Postageandhandling Paper
- 30. AVOIDED COSTSAVOIDED COSTS WE COULD EASILY BE SAVINGWE COULD EASILY BE SAVING $15 MILLION!$15 MILLION! ($10MillionatDOTAXalone)
- 31. AWARD WINNINGAWARD WINNING PUBLIC SERVINGPUBLIC SERVING COST EFFECTIVECOST EFFECTIVE APPLICATIONSAPPLICATIONS
- 32. Transactions Service Transactions Service 874,424 13,738 496,855 12,633 383,460 9,098 349,892 9,097 291,771 8,571 206,368 8,124 83,569 6,198 80,670 5,532 eFileTaxReturns ConveyanceDocument Searches ModernizedeFileTaxReturns HawaiiRealPropertyTax Payments DOTAXeFile HawaiiMotorVehicle Renewals eFileTaxeCheckPayments HawaiiComplianceExpress Renewals ConveyanceDocuments Recorded HawaiiBusinessWizard Filings DriverRecords OnlineHuntingLicenses HCJDCeCrimSearches WeddingPermits AnnualBusinessReport TeacherLicenseRenewals
- 33. 51,003 5,307 38,045 5,119 33,529 4,925 24,904 4,133 24,722 4,045 23,038 3,694 21,750 3,558 20,105 3,159 Filings PVLLicenseRenewals BulkTaxReturns eTraf?cPayments HawaiiCountyCamping Permits eFileTaxCreditCard Payments HawaiiWaterBillPayments MarriageLicensePayments ControlledSubstance RegistrationRenewals CriminalHistoryRecord Purchases ModernizedeFiling Payments UnemploymentInsurance Payments KauaiRealPropertyTax Payments VitalRecordsOrdered VesselRegistration WarrantsServed HawaiiComplianceExpress
- 34. 19,618 2,797 18,402 2,715 16,044 2,280 15,631 2,270 14,530 Applications StateParksCamping Reservations ConveyanceRecordings HawaiiBusinessExpert Filings MarriagePerformerLicense Registration MauiMotorVehicleRenewals CharityAnnualRegistration Fees BusinessDocument Purchases KauaiMotorVehicle Renewals InsuranceLicenseRenewals
- 35. WHAT WE'RE DOING TODAYWHAT WE'RE DOING TODAY
- 47. 11 NEW APPLICATIONS11 NEW APPLICATIONS 4 ADDITIONAL WEBSITES4 ADDITIONAL WEBSITES 1 NEW MOBILE APP1 NEW MOBILE APP 17 MAJOR UPGRADES17 MAJOR UPGRADES NEW STATE WEBSITE TEMPLATENEW STATE WEBSITE TEMPLATE
- 49. VITAL RECORDSVITAL RECORDS 2013-BPR 2014- Development 2015-PublicRelease