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2014 Armada Presentation - Specialty Pharmacy at Retail Pharmacy
SPECIALTY AT RETAILRebecca M. Shanahan, CEO
Avella Specialty Pharmacy
Agenda
 Specialty Pharmacy Market Drivers
 Specialty at Retail Program Highlights
 Patient Engagement
 Integrated, Real-time Data Sharing
 Opportunities for Growth
State of Retail Pharmacy
 93% of Americans live within 5 miles of a retail
pharmacy
 Pharmacists ranked as the second most trusted
profession for the third consecutive year (Gallup Poll,
2013)
 Pharmacists may soon to be given provider status
 Retail pharmacies becoming a healthcare destination
(screenings, immunizations, first injections, flu shots,
clinic)
2014 Armada Presentation - Specialty Pharmacy at Retail Pharmacy
 1,256,250 patients per year
 Assumes conservative $2,000 per
month, 8 scripts per year
 Data & Other FFS opportunities
 Shared/Aligned Risk Upside
2014 Armada Presentation - Specialty Pharmacy at Retail Pharmacy
Specialty at Retail - Options
Traditional SRx
Investigate Benefits
Hub & Spoke Triage
Limited Distribution
Drugs
Dispensed by XX on
Behalf of Retail YY
Specialized SRx
Lower $$; Higher
Volume Drugs
Compounds,
Infusions &
Nutriceuticals
Brand Extensions
Co-Pay & Discount
Cards
Persistence &
Compliance
Payor Centric
SRx
Disease Specific
Center of
Excellence
Geographically
Dense Relationships
Clinical Program &
Data
Orphan SRx
3PL Competencies
REMS Competencies
Roll Out Experience
Informatics
Competencies
Clinical & Program
Data
IDN/ACO SRx
Medical Home
Medications @
Discharge
340(b) Programs
IPA Relationships
Shared Risk
The Path of a Specialty Prescription
Retail Rx
Specialty Rx
Location, Location,
Location - Patient Access
and Empowerment
 Patient Assistance Programs
 Drug/Disease Education
 Persistence & Compliance
What Specialty Stakeholders Want
Payer Hotbox - Predictable
Costs
 Value based health care
 Bending the cost curve
 Documented Comparative
Outcomes
Actionable Information is
the Special Sauce - Quality
Clinical Programs
 Best Practices Clinical &
Formulary Management
 Patient & Provider Network
Satisfaction
Not Your Grandmothers
Soda Fountain  Access to
Clinical Pharmacist
 Pharmacy & Medical Benefit
 Engagement with Patients
 Engagement with Physicians &
Offices
 Real Time visibility to
Drug/Disease/Patient Variables
Food For Thought
 Is Specialty Pharmacy a set of activities that drive patient access &
compliance, a bricks and mortar profile or both?
 Are there discernable factors that drive Pharmaceutical Manufacturers to
select certain profiles of Pharmacy Providers?
 Hep C, HIV, Infertility, RA have broad Retail dispensing presence
 Oral Oncology, Injected and Infused Drugs have more Limited Distribution
Specialty Presence
 How are site of service changes, e.g. Hospital acquired Medical Oncology
Practices, Physician Networks, etc. driving Class of Trade and Pharmacy
network differences?
 Are there different factors driving Payer Network Selection
 National/Affiliated Pharmacies
 Fulfillment Pharmacies
 Regional Retail &/or SRx Pharmacies
 Provider Based Pharmacies
Specialty at Retail Program Highlights
HIV at Retail
Chronic Condition No Limited Distribution
Financial Assistance AAHIVM Credentials Adherence Tools
Community Focus
HIV at Retail
 HIV  A Chronic Condition requiring individual regimens, treatment plans and Pharmacist/Patient
interactions
 90 to 95 % adherence to HAART achieves Optimal efficacy.
 Viral load increases after only 2 days of missed dosing.
 Some patients acquire drug-resistant mutations, requiring changes in medication regimen.
 Key Compliance Driver  Hands-on Coordinated Care
 No increased level of adherence/virologic improvement with intensive telephone counseling as the only approach to
adherence (Collier and the ACTG Team, 2002  HIV patients)
 Patient is an active participant in therapy management with MD/RPh professional guidance and regular intervals of review
 Adherence is monitored through regular face-to-face interactions with Pharmacists who reach out to Physicians when
Patient encounters barriers to adherence
Patient
Questionnaire
Build Meds
Schedule
Teach Patient
 Score Patient
Adherence Likelihood
 Set Cadence of In
person Follow ups
 Review of Meds
Tracking
Measure MPR Review & Report
 Collect &
Analyze Data
 Patient Compliance
 Patient Safety
 Comparative Outcomes
 Share with MDs & RPhD
RPh Disease &
Drug Education
 Standard Content &
Scripts
 Standard
Information &
Intervals
 One Platform
 Sleep pattern
 Work schedule
 Eating schedule
 Travel & weekend
schedule
 Standardized Meds
Adherence Tracking
 Build Contingency
Plans
 Build Pt. Coping Skills
 Patient Adherence
 Side Effects
 Patient Well-Being
 Discharge Reasons
90% Compliance
Rheumatoid Arthritis at Retail
Specialty Light Program Patient Education Injection Training
Intervention Step Therapy CDAI Scores
Outcomes: Patient Counseling and
Education
Infertility at Retail
STAT Medications Disease Management Hub and Spoke
Centers of Excellence Trained Pharmacist Provider Relations
Compounding Services Passion Patient Education
Hepatitis at Retail
High Revenue Growth Opportunity Not Limited Distribution
Short Duration CDC Testing Guidelines
Provider Relations National Testing Day Manage Viral Load
Patient Education
Patient Access & Empowerment
2014 Armada Presentation - Specialty Pharmacy at Retail Pharmacy
Bi-Directional Text Messaging Program
 Text messaging program
 Daily reminders to take medication
 Reminders for lab work
 Educational tips, e.g. blood pressure
monitoring
 Motivational messaging
 Patient surveys
 Gather lab values
 Pharmacist intervention for any indication of
non-compliance
 Clinician notified
 Weekly emails to clinical staff
 Refill Reminders
Bi-Directional Text Messaging Program
Increase in Refill Rates After Adoption
69.4%
89.4%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Pre-adoption
rate
29%
Growth in refill rate
after adoption of text
messaging program
Post-adoption
rate
2014 Armada Presentation - Specialty Pharmacy at Retail Pharmacy
Study Results
The intervention group showed a 12.6%
improvement in adherence rate (MPR)
over the course of the study.
Study Results
Intervention group was 78% more likely
not to be hospitalized: Saving $27,852
per month in healthcare costs.
Integrated, Real-time Data Sharing
Integrated Real-time Close-Looped Solutions
Will Drive the Future of Healthcare
息 Copyright 2014, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health.
Shared
HIT
Solutions
Patient
Specialty
PharmacyPhysician
Physician:
Increasing complexity of
precision therapeutics requires
decision support, virtual Clinical
Pharmacist Partner
Patient:
Just-In-Time, 3 minute mobile health
solutions to empower the patient &
maximize adherence and compliance
Specialty Pharmacy:
Rapidly expanding arsenal of high-cost,
low-volume therapeutics demands
personalized approach
Ongoing Benefits Management
Complexities
Patient:
Get the right information
Get the right drug & dose
Get it at the right time
Avella Frameworks SRx Integrator Platform
The New Specialty
Pharmacy:
Highly configurable
Pushing/Pulling Data Across
dispersed yet shared
healthcare continuum.
Connecting Patients, Payors,
Providers, Drug Manufactures,
Specialty Pharmacy for better
outcomes (Health/Financial)
Specialty Pharmacy
Management
Patient & Payor
Physician/Hospital
Management
Single Repository  User Specific Insights
Transactional
 Scripts
 Authorizations
 Fills
 Claim Filing
 POS/Medical
Data Capture
 Providers
 Pharmacy
 Patient
 Payor
Central Data
Repository and
Analytics
 Contract
 Patient Management
 Claims Management
 Audit Risk Mitigation
 Better Outcomes
Patients
 Better Compliance
 Better Management
 Lower Cost
 Predictable
 Better Outcomes
2014 Armada Presentation - Specialty Pharmacy at Retail Pharmacy
Opportunities for Growth
SRx Implemented Pathways Programs
 96% cost savings between Payor-sponsored Formulary/Pathways Program vs. oncologists
not utilizing pathways for breast, colon and lung cancers (1)
 Variance includes only the use of clinically equivalent, evidenced based protocols. Additional
savings can be generated from anti-emetics, dose modulation, off-protocol prescribing,
management of late stage metastatic disease, and care management
(1) Study included practice data for all Medicare HMO patients with a breast, colon, or lung
cancer diagnosis at 3 non pathway practices and 1 pathway practice for 12 months.
Oncology Spend Comparison
Pathway Physician Non-Pathway Physician
Avg. Drug Cost Per Person $5,160.6 $10,115.2
Patient Sample Size 15 49
# of Practices 1 3
Avg # of Infusion's Per Month 3.00 3.23
Cost Differential 96%
Medications at Discharge
CMS Star Rating
Re-Admission rates a Key Driver of CSM Star Ratings MPR/Adherence is a Key Driver of CSM Star Ratings
Coordinated Discharge and Prescription Follow up
Hospital & Pharmacy jointly participate
at the Discharge point
Patients leave with Rx, and a
Follow-up plan from the Pharmacy
Numerous Studies Demonstrate poor Rx management at Discharge
Poor Patient management of Discharge Rx leads to Re-Admission
Movement from Volume to Value
Fee for
Service
Thank You
Stay Connected
Rebecca M. Shanahan, Esq.
CEO of Avella
linkedin.com/pub/rebecca-shanahan/7/100/262
rebecca.shanahan@avella.com

More Related Content

2014 Armada Presentation - Specialty Pharmacy at Retail Pharmacy

  • 2. SPECIALTY AT RETAILRebecca M. Shanahan, CEO Avella Specialty Pharmacy
  • 3. Agenda Specialty Pharmacy Market Drivers Specialty at Retail Program Highlights Patient Engagement Integrated, Real-time Data Sharing Opportunities for Growth
  • 4. State of Retail Pharmacy 93% of Americans live within 5 miles of a retail pharmacy Pharmacists ranked as the second most trusted profession for the third consecutive year (Gallup Poll, 2013) Pharmacists may soon to be given provider status Retail pharmacies becoming a healthcare destination (screenings, immunizations, first injections, flu shots, clinic)
  • 6. 1,256,250 patients per year Assumes conservative $2,000 per month, 8 scripts per year Data & Other FFS opportunities Shared/Aligned Risk Upside
  • 8. Specialty at Retail - Options Traditional SRx Investigate Benefits Hub & Spoke Triage Limited Distribution Drugs Dispensed by XX on Behalf of Retail YY Specialized SRx Lower $$; Higher Volume Drugs Compounds, Infusions & Nutriceuticals Brand Extensions Co-Pay & Discount Cards Persistence & Compliance Payor Centric SRx Disease Specific Center of Excellence Geographically Dense Relationships Clinical Program & Data Orphan SRx 3PL Competencies REMS Competencies Roll Out Experience Informatics Competencies Clinical & Program Data IDN/ACO SRx Medical Home Medications @ Discharge 340(b) Programs IPA Relationships Shared Risk
  • 9. The Path of a Specialty Prescription Retail Rx Specialty Rx
  • 10. Location, Location, Location - Patient Access and Empowerment Patient Assistance Programs Drug/Disease Education Persistence & Compliance What Specialty Stakeholders Want Payer Hotbox - Predictable Costs Value based health care Bending the cost curve Documented Comparative Outcomes Actionable Information is the Special Sauce - Quality Clinical Programs Best Practices Clinical & Formulary Management Patient & Provider Network Satisfaction Not Your Grandmothers Soda Fountain Access to Clinical Pharmacist Pharmacy & Medical Benefit Engagement with Patients Engagement with Physicians & Offices Real Time visibility to Drug/Disease/Patient Variables
  • 11. Food For Thought Is Specialty Pharmacy a set of activities that drive patient access & compliance, a bricks and mortar profile or both? Are there discernable factors that drive Pharmaceutical Manufacturers to select certain profiles of Pharmacy Providers? Hep C, HIV, Infertility, RA have broad Retail dispensing presence Oral Oncology, Injected and Infused Drugs have more Limited Distribution Specialty Presence How are site of service changes, e.g. Hospital acquired Medical Oncology Practices, Physician Networks, etc. driving Class of Trade and Pharmacy network differences? Are there different factors driving Payer Network Selection National/Affiliated Pharmacies Fulfillment Pharmacies Regional Retail &/or SRx Pharmacies Provider Based Pharmacies
  • 12. Specialty at Retail Program Highlights
  • 13. HIV at Retail Chronic Condition No Limited Distribution Financial Assistance AAHIVM Credentials Adherence Tools Community Focus
  • 14. HIV at Retail HIV A Chronic Condition requiring individual regimens, treatment plans and Pharmacist/Patient interactions 90 to 95 % adherence to HAART achieves Optimal efficacy. Viral load increases after only 2 days of missed dosing. Some patients acquire drug-resistant mutations, requiring changes in medication regimen. Key Compliance Driver Hands-on Coordinated Care No increased level of adherence/virologic improvement with intensive telephone counseling as the only approach to adherence (Collier and the ACTG Team, 2002 HIV patients) Patient is an active participant in therapy management with MD/RPh professional guidance and regular intervals of review Adherence is monitored through regular face-to-face interactions with Pharmacists who reach out to Physicians when Patient encounters barriers to adherence Patient Questionnaire Build Meds Schedule Teach Patient Score Patient Adherence Likelihood Set Cadence of In person Follow ups Review of Meds Tracking Measure MPR Review & Report Collect & Analyze Data Patient Compliance Patient Safety Comparative Outcomes Share with MDs & RPhD RPh Disease & Drug Education Standard Content & Scripts Standard Information & Intervals One Platform Sleep pattern Work schedule Eating schedule Travel & weekend schedule Standardized Meds Adherence Tracking Build Contingency Plans Build Pt. Coping Skills Patient Adherence Side Effects Patient Well-Being Discharge Reasons 90% Compliance
  • 15. Rheumatoid Arthritis at Retail Specialty Light Program Patient Education Injection Training Intervention Step Therapy CDAI Scores
  • 17. Infertility at Retail STAT Medications Disease Management Hub and Spoke Centers of Excellence Trained Pharmacist Provider Relations Compounding Services Passion Patient Education
  • 18. Hepatitis at Retail High Revenue Growth Opportunity Not Limited Distribution Short Duration CDC Testing Guidelines Provider Relations National Testing Day Manage Viral Load Patient Education
  • 19. Patient Access & Empowerment
  • 21. Bi-Directional Text Messaging Program Text messaging program Daily reminders to take medication Reminders for lab work Educational tips, e.g. blood pressure monitoring Motivational messaging Patient surveys Gather lab values Pharmacist intervention for any indication of non-compliance Clinician notified Weekly emails to clinical staff Refill Reminders
  • 22. Bi-Directional Text Messaging Program Increase in Refill Rates After Adoption 69.4% 89.4% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% Pre-adoption rate 29% Growth in refill rate after adoption of text messaging program Post-adoption rate
  • 24. Study Results The intervention group showed a 12.6% improvement in adherence rate (MPR) over the course of the study.
  • 25. Study Results Intervention group was 78% more likely not to be hospitalized: Saving $27,852 per month in healthcare costs.
  • 27. Integrated Real-time Close-Looped Solutions Will Drive the Future of Healthcare 息 Copyright 2014, Cardinal Health. All rights reserved. CARDINAL HEALTH, the Cardinal Health LOGO and ESSENTIAL TO CARE are trademarks or registered trademarks of Cardinal Health. Shared HIT Solutions Patient Specialty PharmacyPhysician Physician: Increasing complexity of precision therapeutics requires decision support, virtual Clinical Pharmacist Partner Patient: Just-In-Time, 3 minute mobile health solutions to empower the patient & maximize adherence and compliance Specialty Pharmacy: Rapidly expanding arsenal of high-cost, low-volume therapeutics demands personalized approach Ongoing Benefits Management Complexities Patient: Get the right information Get the right drug & dose Get it at the right time
  • 28. Avella Frameworks SRx Integrator Platform The New Specialty Pharmacy: Highly configurable Pushing/Pulling Data Across dispersed yet shared healthcare continuum. Connecting Patients, Payors, Providers, Drug Manufactures, Specialty Pharmacy for better outcomes (Health/Financial) Specialty Pharmacy Management Patient & Payor Physician/Hospital Management
  • 29. Single Repository User Specific Insights Transactional Scripts Authorizations Fills Claim Filing POS/Medical Data Capture Providers Pharmacy Patient Payor Central Data Repository and Analytics Contract Patient Management Claims Management Audit Risk Mitigation Better Outcomes Patients Better Compliance Better Management Lower Cost Predictable Better Outcomes
  • 32. SRx Implemented Pathways Programs 96% cost savings between Payor-sponsored Formulary/Pathways Program vs. oncologists not utilizing pathways for breast, colon and lung cancers (1) Variance includes only the use of clinically equivalent, evidenced based protocols. Additional savings can be generated from anti-emetics, dose modulation, off-protocol prescribing, management of late stage metastatic disease, and care management (1) Study included practice data for all Medicare HMO patients with a breast, colon, or lung cancer diagnosis at 3 non pathway practices and 1 pathway practice for 12 months. Oncology Spend Comparison Pathway Physician Non-Pathway Physician Avg. Drug Cost Per Person $5,160.6 $10,115.2 Patient Sample Size 15 49 # of Practices 1 3 Avg # of Infusion's Per Month 3.00 3.23 Cost Differential 96%
  • 33. Medications at Discharge CMS Star Rating Re-Admission rates a Key Driver of CSM Star Ratings MPR/Adherence is a Key Driver of CSM Star Ratings Coordinated Discharge and Prescription Follow up Hospital & Pharmacy jointly participate at the Discharge point Patients leave with Rx, and a Follow-up plan from the Pharmacy Numerous Studies Demonstrate poor Rx management at Discharge Poor Patient management of Discharge Rx leads to Re-Admission
  • 34. Movement from Volume to Value Fee for Service
  • 36. Stay Connected Rebecca M. Shanahan, Esq. CEO of Avella linkedin.com/pub/rebecca-shanahan/7/100/262 rebecca.shanahan@avella.com