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Copyright 息 2014 Information Services Group, Inc. All Rights Reserved. No part of this document may be reproduced
in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from ISG, Inc.
Patrick Hill
Global Head  Business Development and Client Relationship: Service Providers
ISG Research & Insights: www.isg-one.com/web/research-insights
January 2014
ISG Overview
2Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
The Power of One: ISG-One
Information Services Group, Inc. (ISG Inc.) is a leading technology insights, market intelligence and
advisory services company, serving more than 500 clients around the world to help them achieve
Operational Excellence.
A premier
independent
technology
advisory serving the
U.S. public sector
The premier independent
provider of business and IT
benchmarking,
performance improvement,
data and analytics services.
the power
of One
The world卒s leading
sourcing data and
advisory firm
T
M
3Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
With advisors across the globe we are in the locations that matter to you. ISG focuses
exclusively on helping clients achieve operational excellence. Our depth of experience is
unrivalled.
ISG Solutions Support Your World - Unrivaled Depth of Experience
scaleOver the past 5 years we have advise on 20% of the
Sourcing Markets annual TCV awarded* and over 65%
of the TCV sourced with the aid of an advisor. Having
consulted on $365 billion+ in contract value, no other
advisory firm comes close to our level of market
engagement and experience.
clients
70% of the Forbes Global 100 are ISG clients. ISG advises
the worlds largest blue chip firms through some of their
most critical business operations transformation projects.
value
80% of ISG clients are either repeat or direct referrals.
Our clients come back to us time and time again for
critical market insight and advice around their strategic
operational imperatives.
market voice
The ISG Outsourcing Index速 is the premier source
of quarterly insight. ISG is considered the authority on
trends and developments in the global outsourcing
industry.
ISG has supported more than 1卒800 organizations
with over 11卒000 engagements
800+ Professionals
Worldwide
Operating from
21 Countries
4Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
Award-Winning Consultants
Sourcing Advisor of the Year
Thought Leader of the Year
Human Resources Outsourcing Association (HROA)
Best Outsourcing Thought Leadership Award
The Outsourcing Institute and The Delve Group
Top Full Service Outsourcing and Off-Shoring Advisor
The Black Book of Outsourcing
The Best of the Global Sourcing Advisory Firms
The Outsourcing Hall of Fame
The International Association of Outsourcing Professionals (IAOP)
5Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
Research & Market Intelligence
We provide annual subscription and custom research services for buyers and
service providers. Our products provide insights into buying behaviors,
industry trends and clients objectives.
ISG experts serve 500+ clients annually in transforming and optimizing their
operational environments.
ISG Service Lines
Managed Services
We offer services from managing our clients buy-side relationships with
their service providers to full service, multi-year agreements providing best
in class operational governance.
We help clients design and implement change in their operational environments
by leveraging our rich data stores to identify improvement opportunities in
service delivery, operational optimization and cost.
Strategic & Operational Consulting
6Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
Recognizing the reality of
constant change in your
enterprise, our Products
and Services Portfolio aims
to meets your needs,
throughout.
The ISG Products & Services Portfolio
Copyright 息 2014 Information Services Group, Inc. All Rights Reserved. No part of this document may be reproduced
in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from ISG, Inc.
Patrick Hill
Global Head  Business Development and Client Relationship: Service Providers
ISG Research & Insights: www.isg-one.com/web/research-insight
January 2014
Inform - Momentum Services Overview
8Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
An AccessISG subscription addresses the primary objectives that
service providers have when working with third party advisors
Membership in AccessISG helps service providers better target, win, and retain
clients.
Opportunity InsightsAccessEducation
Lead
Generation
Collaboration
Our Research shows that service providers have a certain set of
objectives when engaging with market influencers, so our services are
designed to help service providers maximize their opportunities
9Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
Inquiry with Advisors Contract KnowledgeBase Market Alignment Sessions
Data Exchange/DRFI Engagement Scorecard Market Trends Research
An AccessISG subscription addresses the primary objectives that
service providers have when working with third party advisors
Membership in AccessISG helps service providers better target, win, and retain
clients.
Opportunity InsightsAccessEducation
Lead
Generation
Collaboration
AccessISG offers specific deliverables to help service providers
achieve their goals. All of the following services are included in your
base AccessISG subscription
10Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
Market Workshops Client Connect Pursuit Effectiveness
Transition Certification Go-to-Market Support Custom Research
An AccessISG subscription addresses the primary objectives that
service providers have when working with third party advisors
Membership in AccessISG helps service providers better target, win, and retain
clients.
Opportunity InsightsAccessEducation
Lead
Generation
Collaboration
AccessISG also offers a variety of optional services that can be added
to be sure that no matter what your specific objectives are, we have
services to help you accomplish those goals.
11Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
+
AccessISG Membership
Opportunity InsightsAccessEducation
Lead
Generation
Collaboration
For a service provider whose goal is to increase awareness
Market Alignment Sessions for targeted verticals
Market Differentiation Research
Expanded Inquiry
12Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
+
AccessISG Membership
Opportunity InsightsAccessEducation
Lead
Generation
Collaboration
For a service provider whose goal is to maximize opportunities
Market Alignment Sessions for each vertical
Methodology Training
Client Connect
Transition Certification
Bid Material Review
13Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
+
AccessISG Membership
Opportunity InsightsAccessEducation
Lead
Generation
Collaboration
For a service provider whose goal is to increase win rates
Market Alignment Sessions for each vertical
Methodology Training
Client Connect
Transition Certification
Pursuit Effectiveness Research
Expert Coaching
14Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
AccessISG Membership
We will work with you to identify the right set of services to accomplish your
objectives
Opportunity InsightsAccessEducation
Lead
Generation
Collaboration
AccessISG membership
 Arms your go-to-market teams with ISG account-based research
 Provides go-to-market teams with account specific insights to assist in account
profiling and account planning activities
 Provides your go-to-market teams with access to advisors to develop relationships
and better understand your opportunities within each market sector
Obtain additional services to support your specific objectives, such as
 Client Connect for lead generation
 Market alignment workshops to educate advisors on your market differentiation
 Pursuit effectiveness research to improve win rates
 Expert coaching on specific large client opportunities to enhance winning potential
15Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
What makes our research different?
 ISG advisors are NOT analysts, they are practitioners that work hand in hand with clients
on their outsourcing strategies and provider selection decisions every day  therefore
our view on the market is different (and more relevant for sales organizations) than
traditional research firms
 Our data is very high quality  we source our contract knowledge from three sources:
our own deals, publicly available deals, and data exchange with 65+ service providers.
This gives us a comprehensive view into outsourcing activity and allows us to cross check
our information.
 We take an account-centric view in our research approach. Providers think about the
market in terms of accounts, so our research does the same thing.
Momentum Subscription Services
16Copyright 息 2014 Information Services Group, Inc. All Rights Reserved
Any Questions ?
 For More information contact:
Patrick Hill
Patrick.hill@isg-one.com
203-304-9111 office
860-221-9433 cell
Momentum Subscription Services

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2014 ISG and Momentum overview pch march

  • 1. Copyright 息 2014 Information Services Group, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from ISG, Inc. Patrick Hill Global Head Business Development and Client Relationship: Service Providers ISG Research & Insights: www.isg-one.com/web/research-insights January 2014 ISG Overview
  • 2. 2Copyright 息 2014 Information Services Group, Inc. All Rights Reserved The Power of One: ISG-One Information Services Group, Inc. (ISG Inc.) is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve Operational Excellence. A premier independent technology advisory serving the U.S. public sector The premier independent provider of business and IT benchmarking, performance improvement, data and analytics services. the power of One The world卒s leading sourcing data and advisory firm T M
  • 3. 3Copyright 息 2014 Information Services Group, Inc. All Rights Reserved With advisors across the globe we are in the locations that matter to you. ISG focuses exclusively on helping clients achieve operational excellence. Our depth of experience is unrivalled. ISG Solutions Support Your World - Unrivaled Depth of Experience scaleOver the past 5 years we have advise on 20% of the Sourcing Markets annual TCV awarded* and over 65% of the TCV sourced with the aid of an advisor. Having consulted on $365 billion+ in contract value, no other advisory firm comes close to our level of market engagement and experience. clients 70% of the Forbes Global 100 are ISG clients. ISG advises the worlds largest blue chip firms through some of their most critical business operations transformation projects. value 80% of ISG clients are either repeat or direct referrals. Our clients come back to us time and time again for critical market insight and advice around their strategic operational imperatives. market voice The ISG Outsourcing Index速 is the premier source of quarterly insight. ISG is considered the authority on trends and developments in the global outsourcing industry. ISG has supported more than 1卒800 organizations with over 11卒000 engagements 800+ Professionals Worldwide Operating from 21 Countries
  • 4. 4Copyright 息 2014 Information Services Group, Inc. All Rights Reserved Award-Winning Consultants Sourcing Advisor of the Year Thought Leader of the Year Human Resources Outsourcing Association (HROA) Best Outsourcing Thought Leadership Award The Outsourcing Institute and The Delve Group Top Full Service Outsourcing and Off-Shoring Advisor The Black Book of Outsourcing The Best of the Global Sourcing Advisory Firms The Outsourcing Hall of Fame The International Association of Outsourcing Professionals (IAOP)
  • 5. 5Copyright 息 2014 Information Services Group, Inc. All Rights Reserved Research & Market Intelligence We provide annual subscription and custom research services for buyers and service providers. Our products provide insights into buying behaviors, industry trends and clients objectives. ISG experts serve 500+ clients annually in transforming and optimizing their operational environments. ISG Service Lines Managed Services We offer services from managing our clients buy-side relationships with their service providers to full service, multi-year agreements providing best in class operational governance. We help clients design and implement change in their operational environments by leveraging our rich data stores to identify improvement opportunities in service delivery, operational optimization and cost. Strategic & Operational Consulting
  • 6. 6Copyright 息 2014 Information Services Group, Inc. All Rights Reserved Recognizing the reality of constant change in your enterprise, our Products and Services Portfolio aims to meets your needs, throughout. The ISG Products & Services Portfolio
  • 7. Copyright 息 2014 Information Services Group, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from ISG, Inc. Patrick Hill Global Head Business Development and Client Relationship: Service Providers ISG Research & Insights: www.isg-one.com/web/research-insight January 2014 Inform - Momentum Services Overview
  • 8. 8Copyright 息 2014 Information Services Group, Inc. All Rights Reserved An AccessISG subscription addresses the primary objectives that service providers have when working with third party advisors Membership in AccessISG helps service providers better target, win, and retain clients. Opportunity InsightsAccessEducation Lead Generation Collaboration Our Research shows that service providers have a certain set of objectives when engaging with market influencers, so our services are designed to help service providers maximize their opportunities
  • 9. 9Copyright 息 2014 Information Services Group, Inc. All Rights Reserved Inquiry with Advisors Contract KnowledgeBase Market Alignment Sessions Data Exchange/DRFI Engagement Scorecard Market Trends Research An AccessISG subscription addresses the primary objectives that service providers have when working with third party advisors Membership in AccessISG helps service providers better target, win, and retain clients. Opportunity InsightsAccessEducation Lead Generation Collaboration AccessISG offers specific deliverables to help service providers achieve their goals. All of the following services are included in your base AccessISG subscription
  • 10. 10Copyright 息 2014 Information Services Group, Inc. All Rights Reserved Market Workshops Client Connect Pursuit Effectiveness Transition Certification Go-to-Market Support Custom Research An AccessISG subscription addresses the primary objectives that service providers have when working with third party advisors Membership in AccessISG helps service providers better target, win, and retain clients. Opportunity InsightsAccessEducation Lead Generation Collaboration AccessISG also offers a variety of optional services that can be added to be sure that no matter what your specific objectives are, we have services to help you accomplish those goals.
  • 11. 11Copyright 息 2014 Information Services Group, Inc. All Rights Reserved + AccessISG Membership Opportunity InsightsAccessEducation Lead Generation Collaboration For a service provider whose goal is to increase awareness Market Alignment Sessions for targeted verticals Market Differentiation Research Expanded Inquiry
  • 12. 12Copyright 息 2014 Information Services Group, Inc. All Rights Reserved + AccessISG Membership Opportunity InsightsAccessEducation Lead Generation Collaboration For a service provider whose goal is to maximize opportunities Market Alignment Sessions for each vertical Methodology Training Client Connect Transition Certification Bid Material Review
  • 13. 13Copyright 息 2014 Information Services Group, Inc. All Rights Reserved + AccessISG Membership Opportunity InsightsAccessEducation Lead Generation Collaboration For a service provider whose goal is to increase win rates Market Alignment Sessions for each vertical Methodology Training Client Connect Transition Certification Pursuit Effectiveness Research Expert Coaching
  • 14. 14Copyright 息 2014 Information Services Group, Inc. All Rights Reserved AccessISG Membership We will work with you to identify the right set of services to accomplish your objectives Opportunity InsightsAccessEducation Lead Generation Collaboration AccessISG membership Arms your go-to-market teams with ISG account-based research Provides go-to-market teams with account specific insights to assist in account profiling and account planning activities Provides your go-to-market teams with access to advisors to develop relationships and better understand your opportunities within each market sector Obtain additional services to support your specific objectives, such as Client Connect for lead generation Market alignment workshops to educate advisors on your market differentiation Pursuit effectiveness research to improve win rates Expert coaching on specific large client opportunities to enhance winning potential
  • 15. 15Copyright 息 2014 Information Services Group, Inc. All Rights Reserved What makes our research different? ISG advisors are NOT analysts, they are practitioners that work hand in hand with clients on their outsourcing strategies and provider selection decisions every day therefore our view on the market is different (and more relevant for sales organizations) than traditional research firms Our data is very high quality we source our contract knowledge from three sources: our own deals, publicly available deals, and data exchange with 65+ service providers. This gives us a comprehensive view into outsourcing activity and allows us to cross check our information. We take an account-centric view in our research approach. Providers think about the market in terms of accounts, so our research does the same thing. Momentum Subscription Services
  • 16. 16Copyright 息 2014 Information Services Group, Inc. All Rights Reserved Any Questions ? For More information contact: Patrick Hill Patrick.hill@isg-one.com 203-304-9111 office 860-221-9433 cell Momentum Subscription Services