The document is a training calendar from Ritetrac Consulting that lists various management and certification courses offered throughout 2014. The calendar provides the course name, number of days, location, fees, and dates each course is offered. General management courses include topics like project management, customer service management, and workplace safety. Certification courses cover project management professional certification, IT service management certification, and Lean Six Sigma certification levels. Business process improvement courses include procurement management, logistics and supply chain management, and human resources management. The document also provides contact information for Ritetrac Consulting.