2015_Sharon_Hall_Resume
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Sharon R. Hall is seeking a position as a Leisure Travel Manager. She has a Master's degree in Business Administration from Indiana Wesleyan University and a Bachelor's degree in Hospitality Tourism Management from Purdue University. For over 15 years, Hall has worked at Resorts Condominiums International servicing timeshare clients and confirming vacation reservations through various affiliated timeshare clubs. She has experience in customer service, reservation fulfillment, and evaluating customer feedback to improve services.
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- 1. Sharon R. Hall 3111 Pebble Point Dr. Apt 1A ▪ Indianapolis, IN. 46214 ▪ 317-850-8416 ▪ Email: srhall.99@gmail.com Objective To obtain the position of Leisure Travel Manager. Education INDIANA WESLEYAN UNIVERSITY – Marion, IN Masters of Business Administration (December 2009)  Emphasis in Applied Management PURDUE UNIVERSITY – West Lafayette, IN Bachelor of Science (December 2003)  Major in Hospitality Tourism Management  Coursework emphasis in Tourism Management including: customer service, business law, marketing, and hospitality accounting. INDIANA UNIVERSITY PURDUE UNIVERSITY OF INDIANAPOLIS – Indianapolis, IN  Major in Tourism Conventions Event Management (1999-2001) Experience RESORTS CONDOMINIUMS INTERNATIONAL (RCI) – Carmel, IN (July 2004-Present) Hilton Grand Vacations Guide (June 2013 – Present) Servicing clients with in HGV club, confirming club and exchange vacations with RCI. In addition, responsible to service the RCI Client Sales & Service affiliates such as: Wyndham Vacation Club, Bluegreen Vacations, and Fiesta Americana Vacation Club. Raintree Vacation Club (January 2006 – June 2013) Serviced club members to confirm club and exchange reservations. Collected annual maintenance fees from club members. Assisted in servicing club partner Whiski Jack Resorts. Evaluated customer feedback surveys to troubleshoot client needs and expectations of the club. In 2010, the position of Temporary Team Lead was obtained to stand in as support for department supervisors. Within the tenure, also participated as an on-loan User Acceptance Tester. These important tests are done to ensure usability of all RCI mainframe systems for employees and client online usage. Fairfield Vacation Club (July 2004 – January 2006) Primarily serviced vacation club members in confirming club and exchange reservations. AMBASSADAIR TRAVEL CLUB - Indianapolis, IN (2003) Summer Internship Program Worked as an assistant to the President of the travel club, Sally Brown. Observed call center operations. Assisted with client account updates and reservation confirmation fulfillments. Under Ms. Brown’s guidance also learned aspects of airline operation management by sitting in on business meetings of former American Trans Air (ATA). Skills/Technology Operating Systems: Windows (9x/2000/XP/Vista/7) Mainframe Systems: EVS1/GUI, DBL, Timeshare Ware, VOICE, and Triton Business Applications: MS Word/Excel/PowerPoint