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2016 01-11 ipred iv crowdtasker presentation

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Denis Havlik
Denis Havlik

In 2007, the Austrian Red Cross has formed Team ?sterreich to improve the management of the loosely organised volunteers. This has proved very useful during the subsequent large scale floods and currently numbers over 35000 pre-registered members. Subsequently, the ARC has teamed up with AIT and Frequentis to develop an experimental platform and methodology that will allow individual management of such volunteers. These slides have been presented on IPRED IV conference (Israel, January 2016). They introduce the resulting crowdtasking methodology and software and explain to potential "volunteers" what they should expect if and when they join the crowdtasking experiment.

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Driving Innovation in Crisis Management for European Resilience This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 609043 IPRED IV Conference, Jan 2016, Tel Aviv CROWDTASKING IN CRISIS SITUATIONS PRESENTATION BY: DENIS HAVLIK (AIT), INON MOSHKOWITZ (MDA), JASMIN PIELORZ (AIT), LUDWIG KASTNER (FRQ)
Driving Innovation in Crisis Management for European Resilience 2 Introduction ? Ubiquitous ICT changes volunteerism ? Civil society self-organises into “smart crowd” (good) or ”smart mobs” (bad) ? Volunteers use social media for grassroots efforts ? Increasing volunteer convergence on- and off-line Grassroots communities in Austria and Germany during refugee crisis 2015
Driving Innovation in Crisis Management for European Resilience 3 Hierarchy and the smart crowd? Pyramidal organisation, goals, rules, planning, training… Trusted, reliable, accountable. Organic ad-hoc organisation, leadership unclear, fluid goals, capacity unknown. Trust? Reliability? Accountability?
Driving Innovation in Crisis Management for European Resilience 4 “Taming the crowd” in Austria Team ?sterreich volunteers in the field. Fotos by Austrian Red Cross http://application.oe3.fm/teamoesterreich/karte.html ? Institutional volunteers are the backbone of fireman & medical first responders ? “New volunteers” in Team ?sterreich ? less/no training, less/no hierarchic organisation, but large numbers ? Filling sandbags, clean-up, distributing provisions, etc. ? Cooperation of Austrian Red Cross and nationwide media ? Successfully in operation since 2007
Driving Innovation in Crisis Management for European Resilience 5 Evolution of volunteer management Only institutional volunteers are good volunteers! (old-school) Acknowledge self- organised volunteers, but no individual steering (crowdsourcing) Crowdtasking & resilient communities
Driving Innovation in Crisis Management for European Resilience 6 Crowdtasking @AIT ? Crowdtasking = assign specific tasks to selected, local volunteers ? FP7 Project ENVIROFI (2011): “we can use volunteers more efficiently with crowdtasking!” ? National project RE-ACTA (ARK, Frequentis & AIT, 2013): “how to apply crowdtasking principle to crisis management?” ? Part of DRIVER experimentation (SP3 and SP4): “how can we scale crowdtasking?” “What are the best suited tasks?” “What else is the method good for?”
Driving Innovation in Crisis Management for European Resilience 7 IPRED IV experiment at a glance During the conference ? Registration (online & offline at MDA boot) ? Getting familiar with the app (volunteers) ? Getting familiar with backend (MDA - coordinators) During the final IPRED IV exercise ? perform some more realistic tasks (e.g. report the situation, look for victims, inform other citizens, evacuate ...) and report on their experiences with the app. Goals ? Examine usability of tools and validity of crowdtasking concept ? Evaluation of backend by MDA staff; mobile app. by volunteers Participant acting as crowdtasking coordinator during field exercise
Driving Innovation in Crisis Management for European Resilience 8 IPRED IV experiment: how to join This QR code links to: http://crowdtasker.ait.ac.at/por/#/ exp/israel Alternatively: https://play.google.com/store/sear ch?q=crowdtasker&c=apps TODO: ? Read the explanation ? Accept conditions to get the User Registration Code ? Install the app (android only!) ? Register (registration code!) ? Let the app run in the background
Driving Innovation in Crisis Management for European Resilience 9 Crowdtasker App: online registration ? “create account” ? Accept to get the User Registration Code ? Install the app (android only!) ? Register ? Fill in the profile information
Driving Innovation in Crisis Management for European Resilience 10 Crowdtasker App: views & workflow ? Several views exist (explore them!) ? But: all important messages appear at main (“news”) view when needed. Note: This App is still experimental. We are interested to know if it works reliably on various devices – especially while running in a background!
Driving Innovation in Crisis Management for European Resilience 11 Crowdtasker App: event activation ? “event” is used to invite volunteers to participate ? Events invitations filter based on volunteers position & skills ? We will define several events in Tel Aviv & at final exercise site.
Driving Innovation in Crisis Management for European Resilience 12 Crowdtasker App: tasks ? “tasks” are used to ask volunteers to perform specific activities ? Each task is contained within specific event ? We can ask for a specific number of responses (e.g. “3 volunteers”) per task ? Volunteer can accept or reject task
Driving Innovation in Crisis Management for European Resilience 13 Crowdtasker App: tasks (2)
Driving Innovation in Crisis Management for European Resilience 14 Crowdtasker App: notifications ? Notifications are triggered upon entering some geo- polygon ? Provide information on the area (e.g. “dangerous area, keep out of it”) ? No response from volunteers
This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 609043 Driving Innovation in Crisis Management for European Resilience THANK YOU FOR ATTENDING! Denis.havlik@ait.ac.at

More Related Content

2016 01-11 ipred iv crowdtasker presentation

  • 1. Driving Innovation in Crisis Management for European Resilience This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 609043 IPRED IV Conference, Jan 2016, Tel Aviv CROWDTASKING IN CRISIS SITUATIONS PRESENTATION BY: DENIS HAVLIK (AIT), INON MOSHKOWITZ (MDA), JASMIN PIELORZ (AIT), LUDWIG KASTNER (FRQ)
  • 2. Driving Innovation in Crisis Management for European Resilience 2 Introduction ? Ubiquitous ICT changes volunteerism ? Civil society self-organises into “smart crowd” (good) or ”smart mobs” (bad) ? Volunteers use social media for grassroots efforts ? Increasing volunteer convergence on- and off-line Grassroots communities in Austria and Germany during refugee crisis 2015
  • 3. Driving Innovation in Crisis Management for European Resilience 3 Hierarchy and the smart crowd? Pyramidal organisation, goals, rules, planning, training… Trusted, reliable, accountable. Organic ad-hoc organisation, leadership unclear, fluid goals, capacity unknown. Trust? Reliability? Accountability?
  • 4. Driving Innovation in Crisis Management for European Resilience 4 “Taming the crowd” in Austria Team ?sterreich volunteers in the field. Fotos by Austrian Red Cross http://application.oe3.fm/teamoesterreich/karte.html ? Institutional volunteers are the backbone of fireman & medical first responders ? “New volunteers” in Team ?sterreich ? less/no training, less/no hierarchic organisation, but large numbers ? Filling sandbags, clean-up, distributing provisions, etc. ? Cooperation of Austrian Red Cross and nationwide media ? Successfully in operation since 2007
  • 5. Driving Innovation in Crisis Management for European Resilience 5 Evolution of volunteer management Only institutional volunteers are good volunteers! (old-school) Acknowledge self- organised volunteers, but no individual steering (crowdsourcing) Crowdtasking & resilient communities
  • 6. Driving Innovation in Crisis Management for European Resilience 6 Crowdtasking @AIT ? Crowdtasking = assign specific tasks to selected, local volunteers ? FP7 Project ENVIROFI (2011): “we can use volunteers more efficiently with crowdtasking!” ? National project RE-ACTA (ARK, Frequentis & AIT, 2013): “how to apply crowdtasking principle to crisis management?” ? Part of DRIVER experimentation (SP3 and SP4): “how can we scale crowdtasking?” “What are the best suited tasks?” “What else is the method good for?”
  • 7. Driving Innovation in Crisis Management for European Resilience 7 IPRED IV experiment at a glance During the conference ? Registration (online & offline at MDA boot) ? Getting familiar with the app (volunteers) ? Getting familiar with backend (MDA - coordinators) During the final IPRED IV exercise ? perform some more realistic tasks (e.g. report the situation, look for victims, inform other citizens, evacuate ...) and report on their experiences with the app. Goals ? Examine usability of tools and validity of crowdtasking concept ? Evaluation of backend by MDA staff; mobile app. by volunteers Participant acting as crowdtasking coordinator during field exercise
  • 8. Driving Innovation in Crisis Management for European Resilience 8 IPRED IV experiment: how to join This QR code links to: http://crowdtasker.ait.ac.at/por/#/ exp/israel Alternatively: https://play.google.com/store/sear ch?q=crowdtasker&c=apps TODO: ? Read the explanation ? Accept conditions to get the User Registration Code ? Install the app (android only!) ? Register (registration code!) ? Let the app run in the background
  • 9. Driving Innovation in Crisis Management for European Resilience 9 Crowdtasker App: online registration ? “create account” ? Accept to get the User Registration Code ? Install the app (android only!) ? Register ? Fill in the profile information
  • 10. Driving Innovation in Crisis Management for European Resilience 10 Crowdtasker App: views & workflow ? Several views exist (explore them!) ? But: all important messages appear at main (“news”) view when needed. Note: This App is still experimental. We are interested to know if it works reliably on various devices – especially while running in a background!
  • 11. Driving Innovation in Crisis Management for European Resilience 11 Crowdtasker App: event activation ? “event” is used to invite volunteers to participate ? Events invitations filter based on volunteers position & skills ? We will define several events in Tel Aviv & at final exercise site.
  • 12. Driving Innovation in Crisis Management for European Resilience 12 Crowdtasker App: tasks ? “tasks” are used to ask volunteers to perform specific activities ? Each task is contained within specific event ? We can ask for a specific number of responses (e.g. “3 volunteers”) per task ? Volunteer can accept or reject task
  • 13. Driving Innovation in Crisis Management for European Resilience 13 Crowdtasker App: tasks (2)
  • 14. Driving Innovation in Crisis Management for European Resilience 14 Crowdtasker App: notifications ? Notifications are triggered upon entering some geo- polygon ? Provide information on the area (e.g. “dangerous area, keep out of it”) ? No response from volunteers
  • 15. This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 609043 Driving Innovation in Crisis Management for European Resilience THANK YOU FOR ATTENDING! Denis.havlik@ait.ac.at

Editor's Notes

  • #3: Suggestion for theme: migration crisis 2015. People organise commodities and shift work for distribution without BMI or ?RK
  • #8: 3 participants playing as coordinators 3 groups of 3 participants each acting as volunteers Real system in used in the actual HQ of Red Cross near Vienna Aim was to evaluate both the crowdtasking workflow in general and usability of tools
  • #9: 3 participants playing as coordinators 3 groups of 3 participants each acting as volunteers Real system in used in the actual HQ of Red Cross near Vienna Aim was to evaluate both the crowdtasking workflow in general and usability of tools
  • #10: 3 participants playing as coordinators 3 groups of 3 participants each acting as volunteers Real system in used in the actual HQ of Red Cross near Vienna Aim was to evaluate both the crowdtasking workflow in general and usability of tools
  • #11: 3 participants playing as coordinators 3 groups of 3 participants each acting as volunteers Real system in used in the actual HQ of Red Cross near Vienna Aim was to evaluate both the crowdtasking workflow in general and usability of tools
  • #12: 3 participants playing as coordinators 3 groups of 3 participants each acting as volunteers Real system in used in the actual HQ of Red Cross near Vienna Aim was to evaluate both the crowdtasking workflow in general and usability of tools
  • #13: 3 participants playing as coordinators 3 groups of 3 participants each acting as volunteers Real system in used in the actual HQ of Red Cross near Vienna Aim was to evaluate both the crowdtasking workflow in general and usability of tools
  • #14: 3 participants playing as coordinators 3 groups of 3 participants each acting as volunteers Real system in used in the actual HQ of Red Cross near Vienna Aim was to evaluate both the crowdtasking workflow in general and usability of tools
  • #15: 3 participants playing as coordinators 3 groups of 3 participants each acting as volunteers Real system in used in the actual HQ of Red Cross near Vienna Aim was to evaluate both the crowdtasking workflow in general and usability of tools
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