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2
What are we talking about?
AUTHORITY
INFLUENCE
FORCE
POWER
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6 Sources of Influence
Reciprocity
Consistency (avoiding cognitive dissonance)
we are influenced to act so that we stay internally consistent
Social proof
Liking
Scarcity
Expertise
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What are these studies examples of?
Speakers who talk fast are more influential than speakers who hesitate
Drive safely campaign
Towel reuse
Tax form declarations
癌Slam the door technique
Same name game
No time for New Coke!
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5
Putting Influence into Practice
Change
Brand
Influence
Network
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What about Social Influence? 6
Reciprocity
Consistency
we are influenced to act so that we stay internally consistent
Social proof
Liking
proximity + trauma
Scarcity
Expertise
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How do I use reciprocity? 7
Reciprocity
Buy someone lunch
Help someone look for a new job
Offer to give someone feedback on a draft
end every meeting with
what can I do to help you?