25. After putting strategies and
plans comes the role of middle
management .
Middle managers should be
rewarded from both sides for
arranging meeting and putting
schedules and because they
has relations with all parties .
Note :
Top management while they
step towards top of pyramids
they will have enemies and
friends .
26. Continuous improvements .
Continuous Feed Back .
Community Services .
Keep relations with your
Customers .
Try to :
All people (majority )
involved in the process of
Excellence .
To solve problems by
themselves .
Comes institutional and
academic assistance when they
fail in that ( management by
ethics )
27. Middle managers should be
trained to accept new
technology devices changes in
the society .
Quality improvements teams
are now accustomed to solve
problems & give directions .
Q.I.T will be self managed.
Q.I.T will be lead by coaches
who guide & support .
Conflict resolution , negotiation
and interpersonal skills .these
are subject of the t.programs .
28. Workers will resist change first
.
HR department should identify
people who will promote TQM
philosophy .
Specification of these people :
1- ability to receive new
training & to expand job roles .
2- try new ideas & p.solving
techniques .
3. ability to work patiently in
teams within and across dept.
29. Quality improvement teams
conduct performance
appraisals of one another ,
interview and share in
appointing team members ,
scheduling and setting goals .
Evaluation of peers sound
change the HR language to
more cooperative and mutual
benefit one .
Evaluation responsibility is to
be agreed upon by discssion
maker voting .
in the case of equality :
30. Evaluation leaders have the say
in conclusion of evaluation .
Specialist engineers , top
managers , chairpersons
language should be change to a
follow up without HR
language .
31. HR transparent scheduling and
tracking should be available to
all staff with different details ,
according to rank .
Rewards are to be let to
stakeholders approvals .
Role of TQM specialist expands
.
33. Leadership is not easy .It
means all has a relation with
the leader .
The leader should raise the
capabilities of his audience .
This can be done by an
operation with determined
goals , personal relations to
whom can affect in
improvement of TQM and the
leadership concerns .
Leader is the one who
encourage the heart , inspire ,
determine & light the future
way .
34. Leader enable others to act .
Develop people honest .
Making future .
Leaders lead , know people
problems & hopes , and work
to solve problems and
achieving their dreams .
Who is the leaders ?
Every body can be a leader in a
certain situation at a definite
time , if he take action at once
and take the responsibility of
that action and all his reactions
.
35. Leader is like a player in a
football team , when the ball
passed to him , he should
concentrate and play it for the
benefit of the team . In every
movement of the ball there is a
new leader . After the match
finish there is the man of the
game , he will appointed as the
leader of that match .
Leadership is an everyday job ,
leader should be man of the day
most of the time .
But he should allow others who
share him the same ethics to be
stars .
36. Leader :
Is one who is obeyed by his ( sub-
ordinate , peers and boss ,
external audience ) because of :
- chain of command .
- job description .
-Rank in society .
- position .
- wealth .
- star .
- power of mind .
- experience .
-science .
- another kind of power ..
