RSA’s Federated Identity Solution for Milliman Single SignOn
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Milliman is a consulting firm that provides retirement plan administration services. They previously offered their services directly to customers but wanted to expand their business through partnerships. They implemented RSA Federated Identity Manager to allow seamless access to their systems under partners' brands through single sign-on. This enabled quick partnerships and 71% annual growth. They now serve over 600,000 retirement plan participants through brokerage and banking partners.
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RSA’s Federated Identity Solution for Milliman Single SignOn
- 1. C U S T O M E R P R O F I L E MILLIMAN Federated identity manager opens new channels and drives increased revenues for Milliman AT-A-GLANCE Key Requirements –– Seamless system allowing partners with distinct identities to securely present information to users –– Solution that provides portable user identity and entitlements between multiple organizations Solution –– Deployed identity federation system that delivers uniform access while preserving partner brands and logos –– Proven information protection via secure user name and password login –– Single sign-on (SSO) is easy to use and update Results –– Quickly implemented federations with partners –– Realized 71 percent annual growth within one year Milliman is a firm of consultants and actuaries serving a full spectrum of business, governmental, and financial organizations. Founded in 1947, the firm has 31 offices in the United States as well as offices in Bermuda, Gurgaon, Hong Kong, London, Madrid, Mexico City, Milan, São Paulo, Seoul, and Tokyo. Milliman is a founding member of Milliman Global, a worldwide organization of consulting and actuarial firms. KEY REQUIREMENTS Since 1994, Milliman has provided outsourced retirement-plan administration, delivered on its internally developed Retirement Plan Administration System (RPAS). In 2005, Milliman opened up a new distribution channel. Milliman previously provided services through a direct channel to retirement-plan administrators, and participants in these plans would access the Milliman website to access their account information. Now, in addition to offering its services directly, Milliman offers its services indirectly through new distribution partners. Milliman recognized that major partners required the ability to present account information under their own brand identities. Company executives evaluated alternatives for delivering a seamless user experience to plan participants under the logos and identities of Milliman’s distribution partners. They concluded that identity federation was the perfect solution. Identity federation is defined as the standards, technologies, and agreements that make a user identity and related entitlements portable between two or more organizations. “We quickly realized we needed a uniform method of federating identities, and our research led us to RSA® Federated Identity Manager,” said Craig Burma, principal and director. “It was a priority for us to select a proven solution from an established vendor, and we also needed professional services expertise to help us design and implement federated identity programs with leading partners.” “ We saw the opportunity to provide sophisticated back-office application support to organizations that were evaluating whether to build their own infrastructure or to partner with us to take advantage of our proven technology and applications. This business opportunity would require the ability to safely and cost- effectively share trusted online identities so that plan participants could quickly and easily access information on their accounts.” CRAIG BURMA, PRINCIPAL AND DIRECTOR, MILLIMAN BENEFITS RESOURCE CENTER
- 2. www.rsa.com CONTACT US To learn more about how RSA products, services, and solutions help solve your business and IT challenges contact your local representative or authorized reseller – or visit us at www.RSA.com ©2011 EMC Corporation. All rights reserved. EMC, the EMC logo, RSA and the RSA logo are trademarks or registered trademarks of EMC Corporation in the U.S. and/or other countries. All other trademarks mentioned are the property of their respective holders. MILL CP 0407 SOLUTION RSA Federated Identity Manager complemented Milliman’s direct sales efforts to fuel its channel expansion by enabling its plan participants to access their retirement information quickly and securely under the brand identities of partners. Milliman signed agreements with a top-ten brokerage firm and a top-ten banking institution to federate identities and provide record keeping and administration support for their defined-benefit pension plans. Plan participants would be able to log into the sites of these firms by keying-in a user name and password, and they would be able to seamlessly access their retirement information that would be presented with the logos and identities of Milliman’s partners. End users would benefit from single sign-on (SSO) and easy access to updated, personalized information and powerful retirement-planning calculators and tools. A seamless user experience had different meaning for Milliman’s first two RPAS distribution partners. Members of RSA Professional Services provided design and implementation support to satisfy the needs of both partners. When an authorized user logs into the site of the initial brokerage partner and requests information on his/her defined benefit plan, this site asserts that the request is coming from a trusted individual, and RPAS delivers the requested data for display within a browser window of the partner. The initial banking institution partner has a different implementation and it “white labels” the RPAS website under its own branding. When an authorized user on this site requests information on his/her defined-benefit plan, RSA Federated Identity Manager accepts valid security assertion markup language (SAML) assertions and pulls up the retirement information, which is presented in a partner-labeled browser window. While the brokerage partner pulls the data from RPAS, the banking partner’s plan participants view a partner-branded web page presented by Milliman servers. RESULTS Within just a year of implementation, Milliman increased the number of plan participants using its RPAS system to more than 600,000. Milliman’s first RPAS brokerage partner brought approximately 260,000 participants through 17 retirement plans, and its first RPAS banking institution partner brought approximately 10,000 plan participants through 12 retirement plans. “The future is bright for us because RSA Federated Identity Manager allows Milliman to quickly and profitably build critical mass in record-keeping for retirement plans,” said Burma. “In fact, our first brokerage partner recently signed up the retirement plan of a major retailer, which should result in over a million new plan participants added over the next five years.” Milliman looks forward to growth from its existing partners as well as to the potential for growth from future partners. According to Burma, “RSA Federated Identity Manager has allowed us to open up a new sales channel through current partners and possible future partners. We believe that financial advisors affiliated with our initial financial-services partners will add new plans to our systems, and we hope to develop new partnerships with other financial-services institutions to deliver value-added services and the security and convenience of SSO and federated identity management.” “ We quickly realized we needed a uniform method of federating identities, and our research led us to RSA Federated Identity Manager. It was a priority for us to select a proven solution from an established vendor, and we also needed professional services expertise to help us design and implement federated identity programs with leading partners.” CRAIG BURMA, PRINCIPAL AND DIRECTOR