3 steps to Creating Conversational AI with Everything Around Us
4 likes631 views
Text chatbots and smart speakers have introduced new ways to search for information, get things done, and control a growing number of smart devices around us. These manifestations of intelligence have been limited to simple assistance, and have not yet reached the third stage of chatbot maturity described by Gartner. In this talk, we explore three steps to accelerate the move to engaging AI.
3 steps to Creating Conversational AI with Everything Around Us
- 1. Conversational AI with everything around us Jack Crawford Chief Executive Officer, Datalog.ai
- 2. Natural-language interactions will soon become the norm in terms of how people expect to interact with technology ~ Gartner Research
- 4. Human conversation is evolving Verbal communication Text messaging Consumer chatbots Enterprise virtual assistants Talking THINGS
- 5. In person
- 6. 6
- 9. 75% of millennials would rather lose the ability to talk versus using TEXT Source: 2017 OpenMarket survey
- 10. Humans chatting with each other 10
- 17. Things
- 21. 51% Source: LIMRA 2016 Insurance Barometer Study Image: Fitbit, Inc. of Millennials will share activity tracker results in return for recognition of healthy behaviors
- 22. Chat is a simulation of human-like behavior
- 24. Advantages of chat over other forms of engagement 邸 Immediate and always available 邸 Easier to support and integrate 邸 More natural interaction 24
- 25. Benefits of embedded chat platforms 邸 Enhanced customer engagement 邸 Improved staff experiences 邸 Elimination of monitoring by cloud services (Google, et cetera) 邸 Fresh content in real-time 邸 Offline chat for mobile Chat Agents Core Systems Custom AI Models Natural Language
- 26. Three steps
- 27. Understand the customers wants and needs
- 28. Gain Creators Pain Relievers Pains Gains Products & Services Customer Job(s) Value Proposition Customer Segment copyright: Strategyzer AG The makers of Business Model Generation and Strategyzer The Value Proposition Canvas strategyzer.com
- 30. Design the chat experience to satisfy the customer
- 31. Gain Creators Pain Relievers Pains Gains Products & Services Custom Job(s Value Proposition Customer Segment copyright: Strategyzer AG The makers of Business Model Generation and Strategyzer The Value Proposition Canvas s Value Creators Pain Relievers Solution
- 32. A chatbot can learn what your customer wants 32
- 33. Incorporate your conversational AI into your new solutions
- 34. Anticipation is a huge plus of what AI can do and how we work with and create experiences for guests
- 37. In closing
- 38. Conversation is the bridge to human-like devices and apps ~ Jack Crawford
- 40. THANK YOU Jack Crawford, Chief Executive Officer Datalog.ai