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3 types of legal technology that work

Benjamin Ck Ang
Benjamin Ck Ang

What are the factors that make Legal technology projects - implementing technology tools to enhance productivity in law firms - succeed or fail? Find out from this presentation, based on years of experience (good and bad) implementing IT software and hardware in law firms.

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3 Types of Legal Technology That Work And 3 Types That Dont Benjamin Ang ben.ang@gmail.com
When does Legal Technology work? When it solves a problem
Problem #1: Speed How can we find documents and precedents faster?
Why is this a problem? Law firms are full of files and documents, hard copy and soft copy, many not sorted, hard to locate quickly
Solution #1 Use a Document Management System (Search engine for documents)
Problem #2: Time and costs How can we capture all the costs and charge them to client?
Why is this a problem? Lawyers hate to enter time sheets, billing is a chore for support staff, but we need bills for the $$$
Solution #2 Use a Case Management and Billing system
Problem #3: Competitive Advantage How can we get better control over our evidence and arguments?
Why is this a problem? Cases nowadays have more and more documents, more complex facts, hard to keep everything under control
Solution #3 Use a Litigation Support System to prepare, and Court Reporting system during trial
When does Legal Technology NOT work?
Failure Reason #1 When it is a FAD
What is a fad? Your boss sees something looking cool in an article and wants to buy it for the firm
Failure reason #2 There is no buy in by the users
What is this lack of buy in? Nobody explained properly to the users (secretaries, paralegals) WHY and HOW it was useful
Failure Reason #3 Training was inadequate
What is inadequate training? The vendor only came once, only trained a few people, left behind a manual that nobody can understand
Legal Technology can be complex But the reasons why they succeed or fail are simple. Which will you choose?

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3 types of legal technology that work

  • 1. 3 Types of Legal Technology That Work And 3 Types That Dont Benjamin Ang ben.ang@gmail.com
  • 2. When does Legal Technology work? When it solves a problem
  • 3. Problem #1: Speed How can we find documents and precedents faster?
  • 4. Why is this a problem? Law firms are full of files and documents, hard copy and soft copy, many not sorted, hard to locate quickly
  • 5. Solution #1 Use a Document Management System (Search engine for documents)
  • 6. Problem #2: Time and costs How can we capture all the costs and charge them to client?
  • 7. Why is this a problem? Lawyers hate to enter time sheets, billing is a chore for support staff, but we need bills for the $$$
  • 8. Solution #2 Use a Case Management and Billing system
  • 9. Problem #3: Competitive Advantage How can we get better control over our evidence and arguments?
  • 10. Why is this a problem? Cases nowadays have more and more documents, more complex facts, hard to keep everything under control
  • 11. Solution #3 Use a Litigation Support System to prepare, and Court Reporting system during trial
  • 12. When does Legal Technology NOT work?
  • 13. Failure Reason #1 When it is a FAD
  • 14. What is a fad? Your boss sees something looking cool in an article and wants to buy it for the firm
  • 15. Failure reason #2 There is no buy in by the users
  • 16. What is this lack of buy in? Nobody explained properly to the users (secretaries, paralegals) WHY and HOW it was useful
  • 17. Failure Reason #3 Training was inadequate
  • 18. What is inadequate training? The vendor only came once, only trained a few people, left behind a manual that nobody can understand
  • 19. Legal Technology can be complex But the reasons why they succeed or fail are simple. Which will you choose?