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Push Doctor
404 : Culture Not FoundDr Keith Mitchell, VP Engineering // keith@pushdr.com // @specialized
Universal access to convenient,
personalised healthcare
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Pre & Post Arrival - 30 + 30
observe / absorb / ask questions / 1:1s / all
hands
readme
APPROACH
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Figure Everything out
Stack, skills, experience
Teams, individuals
Processes, Pipeline, roadmap
Hiring pipeline
WaterScrumbanfall / Wagile
APPROACH - STATE OF THE UNION
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1. Understand the organisation, industry, constraints
2. What does good look like?
3. Define / Articulate the technical/engineering
vision and strategy
4. Team Structure - Organise for success
APPROACH - 7 THINGS I FOCUS ON
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5. Build strong engineering culture
6. Deliver
7. Build Tech for the future

Automate EVERYTHING & reduce FAFF


APPROACH
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SOLID
Principles
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Sincere
Open
Lead by example
Invest in people
Do retros
SOLID PRINCIPLES
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Sincere
Stay True : To Core Beliefs
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Workshops
All involved
Feedback externally
Empathy, Ambition, Resilience
PD VALUES
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Transparency - Knowledge is Power
Ownership - freedom & responsibility
Trust - Assume positive intent 
Safety - ego-free risk taking enables innovation 
Team over individuals - 10x teams
Curiosity - facilitates learning & growth
ENGINEERING VALUES
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Engineering/Technical Excellence - clean code,
tests, code reviews, pairing
Automating - the shit out of everything
Documenting - the shit out of everything
Docs are not agile is BS!
Current & Future Generations - this <thing> is shit,
who did this, why? Not having a bus factor of 1.
ENGINEERNG VALUES
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Open
Openness, Honesty
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OPEN DECISION MAKING AND DOCS
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Chapter meetings
RFCs & ADRs
Tech Reviews
Runbooks
Golden Path
OPEN DECISION MAKING & DOCS
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Culture Club
#kudos Channel in slack
OPEN FEEDBACK
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#kudos
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Lead
By Example
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Optimise for humans - not the thing
Bias - Building productive engineers/teams
Innovate - Fail if you cannot innovate/learn

Speed - To disrupt
WHAT TO EXPECT FROM ME
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Experimentation - Every team, individual, project is
different. I don't know exactly what will work
Change - The only constant is change
Data Informed - Capture data, learn to inform the
decisions made
WHAT TO EXPECT FROM ME
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This one time, at band camp, Spotify, BBC,
LEAD BY EXAMPLE
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Shut // Speak Up
Coach // mentor // direct
On show
1:1s
LEAD BY EXAMPLE
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Invest
In People
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Autonomy
Mastery
Purpose
(Daniel Pink - DRiVE)
INVEST IN PEOPLE - ONE OF OUR SIX COMPANY OKRs
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Work on something that has meaning
"What's the company mission?
Make an impact
"What dent does this company allow me to make in
the universe?"
Keep learning and improving
What amazing people will I be working with and
what opportunities will I be given to learn and
grow?
Mitchells hierarchy of needs
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Work shouldn't feel like work
"Do I feel in control or am I being controlled? Am I
having fun?
You have a life outside work
"How quickly can I get home and can I switch off
each day?"
Mitchells hierarchy of needs
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OKRs
Business
Engineering
Personal
Invest in People - Company Level OKR
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CAREER FRAMEWORK
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RECOGNITION AND REWARD
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RECOGNITION AND REWARD
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Transparency & Consistency
In Role Promotion
Growth In Role
RECOGNITION AND REWARD
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Do Retros
Get Feedback
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Continuous Improvement
Incidents, releases, sprints, hiring, 1:1s, company
meetings, all hands, chapter meetings
No habits, only value
CI - Its perhaps my only rule
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SOLID
Push Doctor Principles
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Sincere
Open
Lead by example
Invest in people
Do Retros
SOLID Principles
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kthxbai !
Questions?

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404 culture not found - Establishing an Engineering Culture at Push Doctor