19. CGM
● Sometime in late 2002, during a glorious early
morning shower, the term "consumer-
generated media" (CGM) jumped off my
tongue like a sudden, gripping epiphany. The
emotion was so strong I yelped to my wife,
"Erika, I've found it!"
“The Pocket Guide to Consumer-Generated
Media” Pete Blackshaw (Nielsen BuzzMetrics)