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息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
5 Deadly Sins of Optimization
that nearly everybody is guilty of....
@morys
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Experiment 1
Whats it about?
5 Deadly Sins of Conversion Optimization
Electric shaver?
Travel???
Fashion?
5 Deadly Sins of Conversion Optimization
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Experiment 2
5 Deadly Sins of Conversion Optimization
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
What do you think?
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Experiment 3
5 Deadly Sins of Conversion Optimization
5 Deadly Sins of Conversion Optimization
5 Deadly Sins of Conversion Optimization
5 Deadly Sins of Conversion Optimization
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Deadly Sin #1:
NO RELEVANCE.
No creativity porn. Please.
Dont try to be creative. People wont be able to decode your uber-
intelligent message.
They bounce
We are -> You can
Whats in it for me?
Answer this question first.
Is it for people like me?
Or is it for people who are looking for stoned rabbits?
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Conversion Rates are higher on
pages with fewer options.
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Decisions Hurt.
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Page 1 of 14. Can you spot the
filters?
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
This looks ugly but behaves like
a sales person. It works.
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Deadly Sin #2:
TOO MANY
CHOICES
Never show too
many options.
Use filters and facets
to facilitate a decision.
Deliver a product
comparison.
Show the factor that
makes the difference.
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Where is the service? Is there service?
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
These are important values!
Real people make it human.
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Deadly Sin #3:
HIDDEN
VALUE
Show users what
makes you different.
No matter what it is.
Be authentic.
Be human.
very visual.
very emotional...
inline videos are stimulating...
BAM! Until you recht the checkout.
If you think Burberry did it wrong -look at
DELL. And remember: Every single dollar of
revenue has to go through this form.
You are too dumb to
use our shop.
Haahahahaha.
(Evil Laughter)
If this would be a behaviour in reality....
Menwhile at Burberry: Your sesssion will time
out shortly and you will have to re-enter all
data.
(evil laughter)
5 Deadly Sins of Conversion Optimization
5 Deadly Sins of Conversion Optimization
5 Deadly Sins of Conversion Optimization
5 Deadly Sins of Conversion Optimization
5 Deadly Sins of Conversion Optimization
5 Deadly Sins of Conversion Optimization
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Deadly Sin #4:
FOCUS ON
MISTAKES
Encourage users
in their decisions.
Tell them what
theyve done right.
Re-inforce
guarantees.
 Use little green checks.
It feels great.
Now For Something
Completely Different.
息 Andre Morys, Web Arts AG www.web-arts.com67
2011 2012 2013 2014
息 Andre Morys, Web Arts AG www.web-arts.com68
2011 2012 2013 2014
 sofort lieferbar
息 Andre Morys, Web Arts AG www.web-arts.com69
2011 2012 2013 2014
 sofort lieferbar
 weiter
Fertig
息 Andre Morys, Web Arts AG www.web-arts.com70
2011 2012 2013 2014
+13,8 % Revenue Uplift
息 Andre Morys, Web Arts AG www.web-arts.com71
2011 2012 2013 2014
息 Andre Morys, Web Arts AG www.web-arts.com72
2011 2012 2013 2014
息 Andre Morys, Web Arts AG www.web-arts.com73
2011 2012 2013 2014
息 Andre Morys, Web Arts AG www.web-arts.com74
If you
double the number of
experiments
you do per year you're going to double
your inventiveness
Jeff Bezos
息 Andre Morys, Web Arts AG www.web-arts.com75
Dont call it Conversion Rate Optimization.
Call it Growth Rate Optimization.
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Deadly Sin #5:
WASTING
CONVERSIONS
Use every single
conversion in a test.
Dont test button
colors.
Be faster than your
competitor.
JFDI.
Youre a conversion
HERO!
息 Andre Morys, Web Arts AG www.web-arts.comFRANKFURT - HAMBURG - MNCHEN
Andr辿 Morys
andre.morys@web-arts.com
Tel. +49.6172.68097-15
@morys
www.web-arts.com
Thank You!

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5 Deadly Sins of Conversion Optimization