5 Levels of CRM Requirements
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Over the years, we have heard a variety of terms that characterize a set of documented CRM requirements. Terms include: request for proposal, high-level requirements, blueprint, functional specification, specification plan, agile requirements and more. Labels aside, there are several levels of depth of CRM requirements. The deeper your team goes into defining requirements before selecting a CRM system, the more successful your CRM implementation will be.
5 Levels of CRM Requirements
- 1. 5 Levels of CRM Requirements
- 2. The deeper your team digs into requirements before selecting a CRM system...
- 3. ...the more successful your CRM implementation will be.
- 4. "Please enlighten me as to why we spent all that money on CRM." Here's the conversation you want to avoid
- 5. Requirements are multi-dimensional Let's look at the different levels
- 6. 1. Feature Requirements A high level list of items that's often associated with an RFP that's generated by a purchasing department
- 7. 2. Business Requirements An analysis of current pain points and potential business-level solutions
- 8. 3. Non- Functional Requirements Criteria that can be used to judge the operational aspects of a system
- 9. 4. Functional Requirements Functional requirements are expressed in the form, "the system must allow for doing this speci鍖c thing"
- 10. 5. System Design The plan for implementing functional requirements is detailed in the system design
- 11. Read the full blog post