The document provides 5 prescriptions for closing deals faster: 1) Perform effective discovery to understand customer needs and pain points. 2) Use pain mapping to understand problems at different depths and identify "core pains". 3) Tailor product demos to directly address identified pain points. 4) Provide a valuable takeaway for customers to show benefits beyond signing. 5) Use prescriptive closing language to assume the customer is ready to proceed with onboarding. The goal is to understand customers thoroughly and position the solution as a "painkiller" rather than just features to directly address their problems.
5. TIP 1: PERFORM EFFECTIVE
DISCOVERY
Every customer has experienced
something that made them consider
your solution
Pay close attention to their pain points
Leave the call with a firm grasp on
whats on their checklist of needs
6. TIP 1: PERFORM EFFECTIVE
DISCOVERY - CONT.
Its not about uncovering pain, yet...
Goal: Understand your prospects
business and each personas goals
Look for the inputs for ROI
Near term vs. long term goals
Document everything
7. TIP 2: PAIN MAPPING
Three orders of depth
What is the problem?
What are the impacts?
How do they make the prospect feel?
Listen and pick up on a prospects
emotions
Breakdown your product by how it solves
individual problems, as opposed to a
feature set
8. TIP 2: PAIN MAPPING - CONT.
Surface pains vs. Core pains
The 5 whys
Check for indicators of hesitation and
other emotional cues
If youre not pressing on a nerve, youre
on the surface
9. TIP 3: USE THE DEMO TO ADDRESS PAIN
POINTS
Make your solution a painkiller, not a vitamin.
10. TIP 3: USE THE DEMO TO ADDRESS PAIN
POINTS - CONT.
Surface value vs. Core value
Discovery drives the roadmap demo
Example: Long-term cardiovascular health vs.
broken leg
12. Aligning buyer personas on their journeys
Definitive mechanism of alignment &
conversion
What does it mean to become a customer after
they sign?
TIP 4: PROVIDE A VALUABLE
TAKEAWAY - CONT.
13. TIP 5: PRESCRIPTIVE
CLOSING
Wrap things up by being
assumptive in nature
Be like a doctor - no one
argues with a doctor
Example: Ask Ready to start
onboarding? then inform
them how you and your team
will be following-up
14. TIP 5: PRESCRIPTIVE
CLOSING CONT.
Suggestions are worthless,
recommendations are
invaluable
Rapport & trust are not the
same thing youre not
making friends
You dont need this more
than your prospect does