5 years goal
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This document outlines 5-year plans across 4 areas: people management, processes and systems, clinical outcomes and services, and customer care. The plans focus on continuous improvement through initiatives like implementing electronic medical records, optimizing health information systems, international quality accreditation, and developing nursing and medical care quality programs. Employee development, leadership training, and customer loyalty programs are also emphasized to retain talent and satisfy patients over the 5-year period from 2010 to 2014.
5 years goal
- 1. Lean & People management 5 years plan Tough Organization Instill Corp Instill Corp Culture &&Cont. Culture Cont. Improvement Improvement Corp Culture, Corp Culture, service culture service culture Retention Retention program program Corp Culture, Corp Culture, service culture && service culture Competitive C&B Competitive C&B Performance mgt. Performance mgt. Employee && Employee Leader’s Leader’s Development Development Service culture Service culture Competency Competency Model && Model Assessment Assessment Enhance HR Enhance HR Structure Structure 2010 2011 2012 2013 2014
- 2. Efficient & Process & System 5 Years Plan Effective Process & System Continuous Continuous improvement improvement E-MR implement. E-MR implement. Optimize HIS. Optimize HIS. E-MR implement. E-MR implement. JCI preparation JCI preparation New HIS New HIS implementation. implementation. Develop New HIS Develop New HIS &&Business Business Process review Process review 2010 2011 2012 2013 2014
- 3. Deliver good clinical outcome & general services Continuous Continuous improvement improvement International International Quality Quality Accreditation Accreditation Maximize Pts Maximize Pts Safety program Safety program QA Formation QA Formation Nursing care quality Nursing care quality improve. improve. Medical care quality Medical care quality improvement improvement Cust. Satisfaction Cust. Satisfaction Nursing care Nursing care quality quality improvement improvement 2010 2011 2012 2013 2014
- 4. Customer care 5 years plan Customer Loyalty Loyalty Loyalty program program CRM application && CRM application value added value added services in new services in new building building CRM design && CRM design Value added Value added services OP services OP &IP &IP Value added Value added Services IP Services IP &OP &OP Thoughtful Thoughtful caring in caring in Inpatient Inpatient 2010 2011 2012 2013 2014