5 yearsV
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Vivek Sharma is seeking a challenging position in the IT industry utilizing his MCA degree and technical skills. He has over 9 years of experience in roles such as desktop support engineer, IT executive, and L1 engineer. His technical skills include Windows, Unix, SQL Server, Cisco networking devices, ASP.NET, and ITIL. He is proficient in troubleshooting, software installation, asset management, and providing remote support. His objective is to contribute effectively to organizational goals by increasing his knowledge and polishing his skills.
5 yearsV
- 1. VIVEK SHARMA (MCA) Mob-9899169468, 8750895906 Address: Flat no-18, Near DLF City Court Mall vivek.sharma1000@yahoo.com Sikandarpur DLF Phase 1 Gurgaon(H.R) vvivek.1000@gmail.com Objective To work in challenging and creative environment in IT industry that will allow me to utilize my education, increase my knowledge and further polish my skills so that I could effectively contribute towards the goals of the organization. Technical Skills Operating Systems : DOS, Windows 2000/2003/XP/Windows 7, Unix Basic. Tools : Service-Now and BMC Remedy 5.0. RDBMS : SQL Server. Networking Device : Cisco Routers,Cisco La, Cisco Layer 2 Switches. Web Technologies : ASP.NET, HTML, XML. Certifications • ISMS (ISO 27001:2013) Certificate from spectranet. • I have completed ITIL Training. • I have completed CCNA training. Professional Experience Planman Hr Solutions Pvt Ltd. May 2013-Till Date. Organization : - Planman Hr Solutions Pvt Ltd. Job Profile : - Sr. IT Executive. Project : - Spectranet(Telecom compony) . • Manage all user account in Active Directory. • Sending weekly & monthly call report to manager. • Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment. • Installations, configuring & troubleshooting of Ms Outlook. • Email configuration in Blackberry Phone. • Writing & Execute SQL Queries. • Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services. • Handling the Video conferencing & projector connectivity problems. • Installations of all software, PC Maintenance & up-gradations. • Troubleshooting & maintenance of LAN / WAN Networking problems. • Remotely Support through Timbuktu pro,VNC,Team Viewer and net meeting. • Managed a team of 6 Desktop support Engineers. • Providing training to new Joiners.
- 2. • Managing Calls According to SLA. • Asset management. • Handling daily issues regarding installation & troubleshooting of ERP Software. Previous Experience FutureSoft Solutions 10 June 2012 – 10 April 2013. Organization : - Futuresoft Solutions Pvt. Ltd New Delhi. Job Profile : - FMS Engineer. Project : - PL Engineering. • Installations, configuring & troubleshooting of Lotus notes 8.5.3. • Troubleshooting Notes using Remote administration using Windows Net Meeting and remote Administration Software’s. • Remotely Support through Timbuktu pro,VNC,Team Viewer and net meeting. • Installation & troubleshooting different type of Data Card Reliance Net connect, TATA Photon etc. • Installing Engineering Software Like Autocad,PDMS,Catia, NavisWorks,Prodok etc. • Installation maintenance & Troubleshooting of all HP & Cannon Printers . Previous Experience HCL Infosystems LTD. 4 July 2010-4 May 2012. Organization : - HCL Infosystems Ltd Noida. Job Profile : - L1 Engineer. Project : - Ernst & Young . • Remotely Support through Timbuktu pro,VNC,Team Viewer and net meeting. • Configuration and troubleshooting Odyssey Wi-Fi Client and Bluetooth. • Installations, configuring & troubleshooting of Lotus notes 8.5.3. • Taking care of application issues at Client end (Prowess, Capital line, Ms office 2007). Previous Experience Ceres infotech Pvt Ltd. March 2006- April2007. Organization : - Ceres infotech Pvt Ltd. Job Profile : - On JobTrainee . Project :- BSNL Agra. • Writing & Execute SQL Queries. • Data Entry Job . • Handling internet & wifi related issues. • Handling Software installation calls.
- 3. Educational Profile • M.C.A (2007-2010), UP Technical University, Lucknow . • B.S.C (2003-2006), Agra University. • 12th (2003), S K M Inter College, Kasganj Etah, UP board . • 10th (2001), Shiva Inter College , Kantor Etah, UP board . Personal Information Date of Birth : 30 August 1987 Father’s Name : Mr. Naresh Sharma Language Known : Hindi, English Gender : Male Declaration I hereby declare that the above written particulars to the best of my knowledge and belief. Date: ( Vivek Sharma)