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6 SIGNS YOUR BUSINESS NEEDS TO ADOPT IVR SOLUTION

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Nowadays with increasing workload, IVR is the solution which works as an auto attendant. Here are the reasons why your business needs to adopt an IVR solution.

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6 SIGNS YOUR BUSINESS NEEDS TO ADOPT IVR SOLUTION
IVR stands for Interactive Voice Response. It is an automated telephony system that interacts with callers, gathers information and routes calls to appropriate department for the query. W H A T I S I V R ?
#1 CUSTOMISED CONVERSATION IVR is best option when you want to tailor the conversations according to your wide range of customers. IVR solution lets you customise the menu options and conversation in the customer's preferred language. This helps in making quick decisions as the message gets conveyed clearly.
#2 PROFESSIONAL BRAND IMAGE Providing an IVR solution for your business builds a professional brand image. Stating multiple departments in your IVR menu makes your business look big and renowned. Moreover, greeting customers with a personalised welcome message reflects a professional image.
#3 BETTER CUSTOMER EXPERIENCE IVR is a user-friendly option which directs the customers to the right department in a short time span according to the recieved response. This saves customer's time and delivers a smooth customer experience.
#4 TIME-BASED ROUTING IVR's call routing feature ensures that you do not miss any business opportunities. Calls can be forwarded automatically to voicemails after the office hours or even to different office locations based on the time.
#5 VIRTUAL PHONE RECEPTIONIST IVR can replace the need of a receptionist as it automatically answers the customer call and directs them to concerned department for their queries. This ensures that you do not miss out on any customer calls even in agent's absence.
#6 MARKETING PURPOSES IVR is used as a marketing tool for businesses. It welcomes your customer, speaks out for your brand and helps to increase brand awareness.
ABOUT US Servetel is a leading cloud telephony service provider for businesses in India. We offer services like Toll-free Numbers, Virtual Numbers, Bulk SMS, Click-to-Call, Missed Call Service and Voice Broadcasting. To know more, get in touch with us at 1800-11-3333, 1800-103-6989 IVR ,
LET'S GET SOCIAL Check out some other slideshares Follow us to find more content like this
REFERENCE IMAGE CREDIT https://www.istockphoto.com/in

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6 SIGNS YOUR BUSINESS NEEDS TO ADOPT IVR SOLUTION

  • 1. 6 SIGNS YOUR BUSINESS NEEDS TO ADOPT IVR SOLUTION
  • 2. IVR stands for Interactive Voice Response. It is an automated telephony system that interacts with callers, gathers information and routes calls to appropriate department for the query. W H A T I S I V R ?
  • 3. #1 CUSTOMISED CONVERSATION IVR is best option when you want to tailor the conversations according to your wide range of customers. IVR solution lets you customise the menu options and conversation in the customer's preferred language. This helps in making quick decisions as the message gets conveyed clearly.
  • 4. #2 PROFESSIONAL BRAND IMAGE Providing an IVR solution for your business builds a professional brand image. Stating multiple departments in your IVR menu makes your business look big and renowned. Moreover, greeting customers with a personalised welcome message reflects a professional image.
  • 5. #3 BETTER CUSTOMER EXPERIENCE IVR is a user-friendly option which directs the customers to the right department in a short time span according to the recieved response. This saves customer's time and delivers a smooth customer experience.
  • 6. #4 TIME-BASED ROUTING IVR's call routing feature ensures that you do not miss any business opportunities. Calls can be forwarded automatically to voicemails after the office hours or even to different office locations based on the time.
  • 7. #5 VIRTUAL PHONE RECEPTIONIST IVR can replace the need of a receptionist as it automatically answers the customer call and directs them to concerned department for their queries. This ensures that you do not miss out on any customer calls even in agent's absence.
  • 8. #6 MARKETING PURPOSES IVR is used as a marketing tool for businesses. It welcomes your customer, speaks out for your brand and helps to increase brand awareness.
  • 9. ABOUT US Servetel is a leading cloud telephony service provider for businesses in India. We offer services like Toll-free Numbers, Virtual Numbers, Bulk SMS, Click-to-Call, Missed Call Service and Voice Broadcasting. To know more, get in touch with us at 1800-11-3333, 1800-103-6989 IVR ,
  • 10. LET'S GET SOCIAL Check out some other slideshares Follow us to find more content like this