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6 Steps to Getting
Through the Low
Season
Overview
 About rezStream
 About Me
 How to Tackle the Slow Season
 Encouraging Guests to Book
 What to Do Once a Reservation is Booked
 Advantages of the Slow Season
 Recap
 Q&A
2
www.rezStream.com
About rezStream
www.rezStream.com 3
Small company of caring and passionate individuals
View ourselves as an extension of your team
100 years of combined industry experience
Suite of solutions focused on helping independently-
owned properties
Holly Hufford: About Me
 Search Engine Marketing Specialist
 Colorado Native
 Enjoy Camping
 Colorado Sports Fan
 Food & Friends & Family
 Dog Mom
www.rezStream.com 4
Increasing Reservations
How to Encourage Guests to Book a Stay
1. Offer a Special
Get Guests Through the Door
 Create a Sense of Urgency
 Look at Slow Points in the Week
 Weekday vs. Weekend
 # of Days
 Ensure the Offer is Worth it
 Property
 Guests
www.rezStream.com 6
2. Create a Partnership
Offer Guests an Additional Benefit
 Partner with a Nearby Business
 Similar Slow Season
 Activity
 Food & Drinks
 Increased Visibility
 Ensure the Partnership is Worth it
www.rezStream.com 7
2. Create a Partnership
Offer Guests an Additional Benefit
 Example:
www.rezStream.com 8
2. Create a Partnership
Offer Guests an Additional Benefit
 Figure Out What is Best for Both
 Additional Financial Benefit?
 % of Food Sales at Event Center
 Is Promotion on Website Enough
www.rezStream.com 9
Once Guests Have Booked
Less Reservations Doesn't Mean Less Money
3. Creative Streams of Income
Offer Additional Sales Opportunities
 Specialty Shop
 Cater for the Season
 Offer Off-Season Discounts
www.rezStream.com 11
3. Creative Streams of Income
Offer Additional Sales Opportunities
 Offer Add Ons
 Chocolate Covered Strawberries & Champagne
 Sand Toys for Children
www.rezStream.com 12
3. Creative Streams of Income
Offer Additional Sales Opportunities
 Promote Current Offerings
 Pet Friendly
www.rezStream.com 13
3. Creative Streams of Income
Offer Additional Sales Opportunities
 Rentals
 Income from Non-Guests
 Location is Important to Consider
 Lake
 Mountains
www.rezStream.com 14
Take Advantage of the Slow Season
What to Do When the Property is Less Occupied
4. Communication is Key
Increased Opportunity to Talk with Guests
 Listen
 Favorite Nearby Activities
 Why are They Visiting?
 Dislikes
www.rezStream.com 16
4. Communication is Key
Increased Opportunity to Talk with Guests
 Implement Changes
 Blog Topic
 Activities & Events Page
 Growth Opportunity
 Is it Worth it?
www.rezStream.com 17
4. Communication is Key
Increased Opportunity to Train Employees
 Focus Internally
 What is Lacking?
 What has Changed Recently?
 Rest and Relax
www.rezStream.com 18
5. Update the Website
Take Pictures of the Property
 Promote the Property Experience
 Food
 Amenities
 Rooms
 Bathroom
 Kitchen
 Visually Appealing
 Good Lighting & Angles
 Smart Phone
www.rezStream.com 19
5. Update the Website
Include Important Information
 What Sets your Property Apart?
 Wi-Fi
 Television
 Air Conditioning
 Swimming Pool
 Breathtaking Views
 Complimentary Breakfast
www.rezStream.com 20
6. Continue Marketing
Keep the Property Top of Mind & Spark New Interest
 Blogs
 New & Repeat Guests
 Activities
 Promote a Last-Minute Trip
 Aid in Search Visibility
www.rezStream.com 21
6. Continue Marketing
Keep the Property Top of Mind & Spark New Interest
 Email Marketing
 Turn Past Guests into Repeat Guests
 Repeat Guests are a Great Asset
 Customer Reviews & Photos
www.rezStream.com 22
6. Continue Marketing
Keep the Property Top of Mind & Spark New Interest
 Social Media
 New & Repeat Guests
 The More Eyes the Better
 Word of Mouth is a Strong Asset
 Involve Guests
 Write Reviews
 Interact on Social Media
www.rezStream.com 23
6. Continue Marketing
Keep the Property Top of Mind & Spark New Interest
 Pop-Up Windows
 New & Repeat Guests
 Easily Accessible
 Specials
 Partnerships
www.rezStream.com 24
Recap
 Determine the Best Offers
 Create a Sense of Urgency
 Diversify the Selection
 Keep an Open Mind
 Consider Future Guests
 Expand the Information
 Delayed ROI
www.rezStream.com 25
Thank You
Holly Hufford, Search Engine Marketing Specialist
Please forward all questions regarding this webinars to:
 Sales@rezStream.com
 (303) 872-0220
 www.rezStream.com
26
www.rezStream.com
Visit the rezStream
Education Center
For upcoming webinars, past blogs, and
resource guides.
27
rezStream.com/Education
Q & A

More Related Content

6 Steps to Getting Through the Slow Season.pptx

  • 1. 6 Steps to Getting Through the Low Season
  • 2. Overview About rezStream About Me How to Tackle the Slow Season Encouraging Guests to Book What to Do Once a Reservation is Booked Advantages of the Slow Season Recap Q&A 2 www.rezStream.com
  • 3. About rezStream www.rezStream.com 3 Small company of caring and passionate individuals View ourselves as an extension of your team 100 years of combined industry experience Suite of solutions focused on helping independently- owned properties
  • 4. Holly Hufford: About Me Search Engine Marketing Specialist Colorado Native Enjoy Camping Colorado Sports Fan Food & Friends & Family Dog Mom www.rezStream.com 4
  • 5. Increasing Reservations How to Encourage Guests to Book a Stay
  • 6. 1. Offer a Special Get Guests Through the Door Create a Sense of Urgency Look at Slow Points in the Week Weekday vs. Weekend # of Days Ensure the Offer is Worth it Property Guests www.rezStream.com 6
  • 7. 2. Create a Partnership Offer Guests an Additional Benefit Partner with a Nearby Business Similar Slow Season Activity Food & Drinks Increased Visibility Ensure the Partnership is Worth it www.rezStream.com 7
  • 8. 2. Create a Partnership Offer Guests an Additional Benefit Example: www.rezStream.com 8
  • 9. 2. Create a Partnership Offer Guests an Additional Benefit Figure Out What is Best for Both Additional Financial Benefit? % of Food Sales at Event Center Is Promotion on Website Enough www.rezStream.com 9
  • 10. Once Guests Have Booked Less Reservations Doesn't Mean Less Money
  • 11. 3. Creative Streams of Income Offer Additional Sales Opportunities Specialty Shop Cater for the Season Offer Off-Season Discounts www.rezStream.com 11
  • 12. 3. Creative Streams of Income Offer Additional Sales Opportunities Offer Add Ons Chocolate Covered Strawberries & Champagne Sand Toys for Children www.rezStream.com 12
  • 13. 3. Creative Streams of Income Offer Additional Sales Opportunities Promote Current Offerings Pet Friendly www.rezStream.com 13
  • 14. 3. Creative Streams of Income Offer Additional Sales Opportunities Rentals Income from Non-Guests Location is Important to Consider Lake Mountains www.rezStream.com 14
  • 15. Take Advantage of the Slow Season What to Do When the Property is Less Occupied
  • 16. 4. Communication is Key Increased Opportunity to Talk with Guests Listen Favorite Nearby Activities Why are They Visiting? Dislikes www.rezStream.com 16
  • 17. 4. Communication is Key Increased Opportunity to Talk with Guests Implement Changes Blog Topic Activities & Events Page Growth Opportunity Is it Worth it? www.rezStream.com 17
  • 18. 4. Communication is Key Increased Opportunity to Train Employees Focus Internally What is Lacking? What has Changed Recently? Rest and Relax www.rezStream.com 18
  • 19. 5. Update the Website Take Pictures of the Property Promote the Property Experience Food Amenities Rooms Bathroom Kitchen Visually Appealing Good Lighting & Angles Smart Phone www.rezStream.com 19
  • 20. 5. Update the Website Include Important Information What Sets your Property Apart? Wi-Fi Television Air Conditioning Swimming Pool Breathtaking Views Complimentary Breakfast www.rezStream.com 20
  • 21. 6. Continue Marketing Keep the Property Top of Mind & Spark New Interest Blogs New & Repeat Guests Activities Promote a Last-Minute Trip Aid in Search Visibility www.rezStream.com 21
  • 22. 6. Continue Marketing Keep the Property Top of Mind & Spark New Interest Email Marketing Turn Past Guests into Repeat Guests Repeat Guests are a Great Asset Customer Reviews & Photos www.rezStream.com 22
  • 23. 6. Continue Marketing Keep the Property Top of Mind & Spark New Interest Social Media New & Repeat Guests The More Eyes the Better Word of Mouth is a Strong Asset Involve Guests Write Reviews Interact on Social Media www.rezStream.com 23
  • 24. 6. Continue Marketing Keep the Property Top of Mind & Spark New Interest Pop-Up Windows New & Repeat Guests Easily Accessible Specials Partnerships www.rezStream.com 24
  • 25. Recap Determine the Best Offers Create a Sense of Urgency Diversify the Selection Keep an Open Mind Consider Future Guests Expand the Information Delayed ROI www.rezStream.com 25
  • 26. Thank You Holly Hufford, Search Engine Marketing Specialist Please forward all questions regarding this webinars to: Sales@rezStream.com (303) 872-0220 www.rezStream.com 26 www.rezStream.com
  • 27. Visit the rezStream Education Center For upcoming webinars, past blogs, and resource guides. 27 rezStream.com/Education
  • 28. Q & A

Editor's Notes

  1. PAUSE for 5 Seconds and STOP the recording. I will take it from here and use this slide as my segue into Q&A.