6707 shwetank kulshrestha
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This document discusses how IT can enable capabilities to improve e-governance and welfare projects in India. It outlines how IT can enhance dynamic and improvisational capabilities, improve processes, coordination, collaboration, responsiveness and service quality. It provides examples of current e-governance projects in India like e-Seva, Bhoomi, and e-choupal. It also discusses how IT can help address welfare issues by increasing awareness, participation, and management support. Specifically, it outlines how the National Rural Employment Guarantee Act (NREGA) uses an online MIS, complaint number, and electronic job cards to leverage IT capabilities.
6707 shwetank kulshrestha
- 1. IT Enabled Capabilities Steering e-Governance and Government Welfare Projects
- 2. IT Enabled Capabilities IT enhanced capabilities Dynamic Capabilities Improvisational Capabilities Enabler for process improvement Improve coordination and collaboration Organizations responsive and reflexive Improves the service quality
- 3. Stakeholders in the e-Governance and welfare projects Central Government State Governments Panchayats IT Service Providers Citizens
- 4. IT steering e-Governance Indias National E-Governance Plan Citizen engagement and participation in governance Optimization of service delivery e-Seva, Bhoomi, Gramdoot, Gyandoot, e- choupal, Railway Ticketing system Community Information Centres E-medicine and E-consulting
- 5. Leveraging IT enabled capabilities in addressing the Welfare Issues Increasing awareness Proper utilization of funds Enhancing capabilities of district functionaries Increasing community participation in planning and social audit Improved management resource support
- 6. IT enabled NREGA A web enabled MIS (www.nrega.nic.in) National TOLL free number to register complaints Nreganet, a Knowledge Network Electronic Job Cards Greater use of IT by states e.g. Andhra Pradesh, Orissa
- 7. References Organization Development Systems, 4th Revised Edition, 2007 Authors- Vinayshil Gautam and Surinder K Batra Published by CONCEPT Publishing Company, New Delhi - 110059 IT enabled Business Capabilities for Turbulent Environments Authors Omar A. El Sawy and Paul A. Pavlou MIS Quarterly Executive, 2008 Summary of Discussion of Panel Discussion in 5th International Conference on e-Governance, (ICEG 2007) 28-30 Dec 2007 Gilmore & DSouza, 2006 Service excellence in egovernance issues: An Indian case study , JOAAG,Vol. 1. No. 1 Dissertation summary on IT-Enabled Competitive Advantage by Paul A. Pavlou, Marshall School of Business, University of Southern California http://www2.bc.edu/~jonescq/overhead.html http://www.skyrme.com/insights/5itorg.htm en.wikipedia.org/wiki/Dynamic_capabilities NREGA (2005), operational guidelines 2008 (nrega.nic.in) Report National Rural Employment Guarantee Act: Two Years 2006-08, MoRD home.nic.in/aboutus http://www.cic.nic.in/whitepaper.htm http://www.cic.nic.in/cic_book.htm egovstandards.gov.in en.wikipedia.org/wiki/E-Governance www.nrega.nic.in