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6_INTERCARIBBEAN END USER PRESENTATION .pdf

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This document provides information about Inter-Caribbean Networking Solutions Ltd. and the 3CX PBX phone system software. It discusses how 3CX has established itself as a global leader in unified communications over the past 15 years. It promotes the benefits of the 3CX software such as increased productivity and reduced costs. The document outlines the various editions of 3CX and their included features. It emphasizes that 3CX can be deployed on-premises or in the cloud and supports remote work capabilities.

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Inter-Caribbean Networking Solutions Ltd.
PRESENTED TO
TAKE CONTROL OF YOUR PBX Deploy on Windows, Linux or cloud
This Photo by Unknown Author is licensed under CC BY-NC Our Offices
Founded in 2005, when VOIP was an emerging technology, 3CX has established itself as a global leader in enterprise communications. Taking advantage of open standards and WebRTC technologies, 3CX evolved from a phone system to a unified communications platform, offering customers a simple, flexible and cost- effective solution for calling, sending and receiving text messages, video, live chat and even integration with social media messaging such as Facebook. With 3CX it increases your productivity, enhances the experience of your users and at the same time drastically reduces management costs and headaches.
Leading the industry Globally awarded PBX software Offers complete unified communications solutions
6_INTERCARIBBEAN END USER PRESENTATION .pdf
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6_INTERCARIBBEAN END USER PRESENTATION .pdf
96 sc 128 sc 192 sc 256 sc 512 sc 1024 sc NUMBER OF SIMULTANEOUS CALLS 4 sc 8 sc 16 sc 24 sc 32 sc 48 sc 64 sc
CHOOSE THE VERSION YOU NEED According to the right functionalities for the needs of your company
Unlimited extensions Support for SIP Trunks / Gateways DID and CID Call Routing (DDI) Extensive codec support Voicemail via email Calling line identification presentation (CLIP) Call transfer (direct and assisted) Calling line identification restriction (CLIR) Call forwarding when busy and when there is no answer Integrated Fax Server Sync with Office 365 V18 only Personalized music. Music on hold Intercom - Pager Parking, call pickup Real-time system status Busy Lamp Field (BLF) Easy backup and restore (VMWare Hyper-V KVM Compatibility) Amazon, Google Cloud , Microsoft Azure 3CX SBC Conectivity Voice Message Automatic Operator - Digital Receptionist Simultaneous extension and mobile call Audit logging in V18 only Integration of supported SIP phones Manage IP phones across the network Auto-provisioning Plug &Play phones 3CX Apps : Web Client, iOS Android, Windows, Mac Headphone integration Click 2 Call Click 2 Talk Click 2 Meet Website chat and live chat Call logging Web conferencing including surveys, screen share, PDF Share, remote assist, Record, wallboard. In Standard 25 attendees ALL VERSIONS OF 3CX STANDARD PRO AND ENTERPRISE HAVE:
PRO AND ENTERPRISE VERSION INCLUDE Voicemail transcript Personalized FQDN Custom SMTP Server Sync with Office 365 (Users Directory) and Azure AD Querying calls against DB and CRM Hotel PBX features included Fidelio certified and compatible with Mitel Dial-in to web conferencing Web conferencing including surveys, screen share, PDF Share, remote assist, Record, wallboard. In PRO version 100 attendees. In ENTERPRISE 250 Managing call queue group rights Call queue Real-time statistics and monitoring Undoing the status of the supervisor agent SLA Alert Switchboard Panel Call back Informes de llamadas y colas Transcription and search of call recordings Barge in - Listen -Whisper Ver grabaciones grupales Call Flow Designer Shared Desktop Scheduled Restore Connect remote offices (bridges)
ENTERPRISE HAS THE ADDITIONAL ENTERPRISE FEATURES Call recording restrictions. Start/ Stop Skill-based routing Customize the IP phone logo Built-in failover Integrated Failover (High Availability) Integration with MS TEAMS
CONNECTING CUSTOMERS AND COLLEAGUES POST COVID Can your employees work productively from anywhere using voice apps on their smartphones? Conduct remote work meetings via web conferencing without requiring apps? Serve your customers' requests via live chat on your website? With the 3CX platform you can do this and much more. Freedom of choice doesn't end here, with 3CX you can choose to install on-premise on Windows or Linux, in your offices, in your private cloud or in a public cloud. Whatever your preference, you're guaranteed a hassle-free, uncomplicated communications platform that requires minimal management. Get 3CX and secure your business today for the future!
Auto hosted on Google, Amazon, Microsoft and more. The Pbx Express launches your 3CX instance in minutes. Implement from Google Marketplace , Amazon or Azure. IN YOUR PRIVATE CLOUD: STAY IN CONTROL
APPLIANCE / DEVICE OR VIRTUALIZED Virtualize with VMware, Hyper-V or KVM. Run it on a low-cost Raspberry Pi or Mini PC PBX device. Switch between servers or the cloud with built-in backup and restore. Easily scale your 3CX installation.
INSTALL 3CX ON A RASPBERRY PI Works with Raspberry Pi3B+ or Pi4 Low-cost SMB PBX Optimal for installing 8 simultaneous calls licenses Great for all cloud installations
Built for remote work. In the Cloud or on-premise. Easy to install and manage. Safe, flexible, reliable. Easily create and manage extensions for remote workers. PBX: REINVENTED FOR TELEWORKING
Ready to use with our free web apps, iOS and Android . Use your office extension number on your smartphone. Update your status and see your computer's availability. Switch from voice call to video call with a single tap. YOUR COMPANY'S PHONE, ANYWHERE
Answer Facebook and website chats. Launch a video call from your smartphone. Easily transfer calls and chat with colleagues. Change your status and see the availability of your computer. call, send messages, video. MEET, ANYWHERE
Seamless videoconferencing. Presentation and remote assistance. Mobile apps to meet remotely. For unlimited users. VIDEOCONFERENCING: SIMPLE AND NO APPS
Set up remotely using QR code. Hassle-free setup. Easy to deploy and manage. No training is required. SIP branching: Use the 3CX app and the desk phone simultaneously. Smart connection to switch seamlessly between networks. EASY TO SET UP AND MANAGE
EASY AND QUICK TO INSTALL Install 3CX in minutes Automatically provision supported phones Install apps with ease on Desktop Laptops and smartphones Automatically configure trunks and SIPs and VOIP gateways
EASY MANAGEMENT Easy to use WEB console Create new branch offices Set up smartphones remotely Manage a large IP phone network Manage 3CX FQDN
DASHBOARD PANEL Single-screen data monitoring Critical event alerts View key PBX data and information Automatic cleaning of databases.
Browser-based integrated videoconferencing. Connect by voice, video, instant messaging. Transfer customers to the right departments Extend availability to VIP customers outside of office hours The secure connection ensures privacy and protection. Always know whos calling with CRM Integration . ONE PLATFORM FOR ALL COMMUNICATIONS Use apps to answer live queries from Live Chat e Facebook SMS SMS integration .
Download the app from Google Play o App Store . Log in to your web client; details can be found in your welcome email. Click on your avatar at the top right and select "Scan QR Code". 臓Open the app, scan the QR and you're done! DOWNLOAD THE 3CX APP FOR iOS ANDROID
INTEGRATE TO YOUR CRM Know your customer with CRM integration Integrate 3CX PRO or Enterprise with your CRM, ERP or accounting system. Integration between 3CX and other applications is easy; open the setup guide for your specific CRM software and follow the steps. Don't see your CRM in the list or use a custom app? You can perform the integration yourself using the 3CX API.
KNOW WHO'S CALLING "KYC" Matches caller ID to a record in your CRM. Creates a new customer record for new numbers. Logs calls to the client log so that you can view the call history. Impress customers and save your staff the tedious search time
TRAIN YOUR SALES FORCE AND AGENTS Start one-click calls directly from your CRM. Save agents time by automatically displaying customer records. Automatic call logging eliminates tedious manual call entries. Create custom call flows to automate questions and workflows.
AUTOMATE CLIENT WORKFLOWS WITH THEIR CFD Request case or customer numbers to save agents time. Route calls by number, customer ID or questions. Route calls based on the time of day or create phone surveys. Read about our Call Flow Designer (CFD) .
THE WEB CLIENT Wouldn't it be great if you could handle your calls, check the status of your colleagues, answer messages and video calls, all from one central location? With the 3CX Web Client you can do all this and more. Simple for remote workers to use at home or on the road and easy to manage, greatly reducing administrators' headaches. You can make and receive calls directly from your browser without opening the web client. Effortlessly call numbers displayed on web pages and CRM systems directly from the window you're working in, such as Microsoft 365, Salesforce, and more! Users can sign in from anywhere with their 3CX credentials or Google or MS 365 accounts, and make and receive calls with a single click. In addition, the call center's advanced features, such as queues and the dashboard, make managing incoming calls a walk in the park.
Replace desk phones, simply log in from your web browser. Works seamlessly with iOS and Android . Create instant videoconferencing without applications. Easy voicemail management, just click to play. THE WEB CLIENT WORKING REMOTELY
THE WEB CLIENT NEVER MISS A CALL Make and receive calls without having to leave your CRM or work applications. Receive notifications of incoming calls even with the web application closed. View contacts and status from the browser extension pop-up window. Let colleagues know your availability with Status.
THE WEB CLIENT CLICK TO CALL Identify phone numbers on the web and CRM. You do not need to switch applications or leave your preferred workspace. Just click on the number, without manually dialing or copying/pasting. Save time: Automate the tedious task of initiating multiple calls.
THE WEB CLIENT EASY TO MANAGE Free add-on: runs on all popular browser operating systems. Server-side integration with CRM/Accounting applications. Simple and easy to use: Minimize help desk queries. Download Windows applications for a more native experience.
Imagine enterprise-class video conferencing software that is secure, easy to use, and free. 3CX is a complete communications solution for businesses with integrated video calls. This means you don't need to use separate apps for video. If you're on a call, a single click invites participants to switch to the video, without the need for advance planning! You can join scheduled and ad-hoc meetings directly from your browser without installing any add- ons. Schedule a meeting in seconds and invite participants through their preferred calendar or easily share your meeting room from your own unique URL. Encourage engagement and teamwork with advanced features that allow you to view and control remote screens, share documents, present on a whiteboard, chat, and create surveys. Connect, get to know, and collaborate with 3CX video conferencing software, at no additional cost. THE VIDEO CONFERENCE
THE VIDEO CONFERENCE NO DOWNLOADS OR ACCOUNTS Fully integrated with the 3CX Web Client & mobile apps. Attendees join in a browser. No app or account required. Switch to video during a call in a single click. High-quality (HD), real-time video ensured by WebRTC.
THE VIDEO CONFERENCE - FREE FOR UNLIMITED USERS Included with 3CX, at no additional cost. Unlimited users, with all editions of 3CX. Free for the standard edition. Use it anywhere on any device; mobile or web browser.
THE VIDEO CONFERENCE ADVANCED COLLABORATION FEATURES Share your screen for presentations and online classrooms. Bring information to life with an on-screen whiteboard. Interactive meetings through document sharing, chat and surveys. Training and practical problem solving with remote display control.
THE VIDEO CONFERENCE- PROFESSIONAL SOLUTION Secure meetings and data controlled by you. Easily manage meeting and participant settings. Schedule conferences in seconds and automatically add them to your calendar. Create regular meetings and never miss an update! No timel limit on meeting duration
LIVE CHAT SOLUTION Statistics show more than half of all customers prefer to chat with someone in real-time! Installing a live chat solution on your website will not only improve customer satisfaction, it will also increase your lead conversions. But what if a query becomes too hard to handle over chat? Enter 3CX Live Chat. By integrating live chat with our phone system, website visitors can chat with agents in real time, and can switch to a live call or video call in a single click with no dialing of phone numbers. That same agent can answer immediately from their 3CX web client, Windows desktop app or mobile app. Hows that for customer service? Whats more you get to keep all your communication on one platform, including chats coming through your business Facebook page and business sms. Watch conversion rates and customer satisfaction skyrocket. Save on admin time, and monthly software subscriptions!
LIVE CHAT SOLUTION TURN VISITORS INTO CONVERSATIONS Give visitors real-time advice as they browse your products/services. Turn those new visitors into new leads in your CRM. Enhanced sales services, such as in a traditional sales environment. Customize the chat greeting according to the company's business hours. Evaluate agents performance with chat ratings and reports.
LIVE CHAT SOLUTION LIVE CHAT TO LIVE CALL PASS Visitors can switch from chat to voice or video call with a single click. Calls are made through the browser, free for the customer and for you. Service customers: Resolve support issues faster. Lower contact barriers: you do not need to dial a number.
Avoid managing and learning a separate live chat system. Avoid administering and learning a separate live chat system. Available for WordPress, Drupal, Joomla, Wix & Weebly. Includes Facebook & SMS messaging integration. Identify existing customers and bring up their contact record. LIVE CHAT SOLUTION UNIFIED COMMUNICATIONS
INTEGRATED CALL CENTER SOLUTION Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for providing efficient customer experience more sales, happy customers and better reviews! Communication is no longer the domain of expensive old style office phone systems. 3CX integrates call center software features that help you satisfy the most demanding of customers. Whats more, 3CXs CRM integration and call work flow eliminates tedious and time intensive tasks for your agents allowing them to focus on whats important. Whether you opt for an on-premise or cloud solution, you can easily connect on-site and virtual customer service teams. Increase customer satisfaction with localized support and time zones, and benefit from a global workforce thats always connected.
INTEGRATED CALL CENTER SOLUTION Call queues to individuals or groups. Guarantee no calls are missed. Advanced queuing strategies like Round Robin & Hunt by 3s. Agents can answer calls from anywhere, in the office, or remotely. Callback option as overflow during peak hours.
INTEGRATED CALL CENTER SOLUTION CALL RECORDING AND MONITORING Record calls for legal and quality control purposes. Train agents during a live call with listening and whispering. Use Barge in to take over when needed. Ticket responses can be monitored centrally. Build your IVR and Call Center. Configuration of the IVR / Auto Attendant.
INTEGRATED CALL CENTER SOLUTION - REPORTING AND PERFORMANCE Verify agent performance with built-in reports. View the longest wait time and abandoned calls. Get reports on SLAs and callback statistics. Switchboard / wallboard for real-time monitoring of queues.
INTEGRATED CALL CENTER SOLUTION UNIFIED COMMUNICATIONS Add live chat to your website. Connect with web visitors. Connect your Facebook page to 3CX. Send and receive business text messages through 3CX. Create voice applications to automate repetitive tasks.
INTEGRATION WITH MICROSOFT 365 Does your company use Microsoft 365? Then 3CX is the ideal phone system for you as you can easily connect 3CX to Microsoft 365 and get the best of both worlds! Users can work seamlessly across both apps, managing contacts and streamlining tasks to increase efficiency and delight customers. The simple integration can be completed in minutes and takes the pressure off administrators. Automatic extension creation enhances productivity and makes tedious tasks more bearable while SSO authentication allows your Microsoft 365 users to login in a single click. No more searching for lost passwords! You can even launch calls directly from the Microsoft 365 interface with the 3CX Windows Desktop App and Click2Call functionality. Employees can work from the Microsoft 365 interface and apps and never miss an important call or message! Happy administrators, happy agents, happy customers!
INTEGRATION WITH MICROSOFT 365 SYNC YOUR STATUS FROM YOUR CALENDAR ≒Show as in the event switches 3CX to Do Not Disturb or Away. Override sync with Business Trip status or by changing manually. Automatically switches forwarding profiles. 3CX status switches back when the event ends.
INTEGRATION WITH MICROSOFT 365 SYNC YOUR PHONE BOOK Automatically sync your personal contacts. Manage your application contacts across the board from Microsoft 365. Update the contacts in the shared mailbox with the 3CX company phone book. Call synced contacts directly from the 3CX web client or mobile apps.
INTEGRATION WITH MICROSOFT 365 INITIATE CALLS FROM YOUR 365 Hotkeys: Select a number and press a hotkey that you have configured. Click2Call (3CX extension): Click any phone number in MS 365. 3CX opens the number in the mini web client pop-up, ready to call. Incoming call pop-ups ensure that you never miss a call.
INTEGRATION WITH MICROSOFT 365 MANAGE WITH EASE Automatically create new extensions from Microsoft 365. Easy tracking in "Azure AD" group in 3CX Management Console. Customize how extension numbers are created. Import Microsoft 365 extensions for easy setup.
With the integration of 3CX Facebook and live chat, you can save time, increase customer satisfaction and increase conversions. Connecting with your customers is easy; messages are sent immediately to the web client and smartphone apps, so agents can respond to, transfer, and resolve customer queries from the same platform they use for all other communications. 3CX Facebook's integration means there's no need to give multiple agents access to your important Facebook page. Simply complete the integration with your Facebook account, assign incoming chats to a specific queue, and your agents will be able to respond as they would with a live chat. INTEGRATION WITH FACEBOOK
INTEGRATION WITH FACEBOOK ANSWER FACEBOOK COMPANY MESSAGES FROM 3CX Answer to new Facebook leads faster with built-in 3CX chat. Transfer chats to qualified team members. Use Facebook as a new integrated support channel to 3CX. Give customers the confidence to contact you. Strengthen your brand with improved response times.
INTEGRATION WITH FACEBOOK ONE SOLUTION FOR MESSAGES, VIDEOS AND CALLS (UC) Help customers across multiple channels from one interface. No need to switch applications: save on agents time. Facebook messages are tracked and archived centrally. Multiple FB administrators are not required: add unlimited users to the queue.
INTEGRATION WITH FACEBOOK NEXT-LEVEL CUSTOMER SERVICE Communicate via a channel that is convenient for the customer. Use CRM integration to track history and increase conversions. Identify customers and personalize the response. Offer live chat messaging even without a website.
INTEGRATION WITH FACEBOOK ASSIGN FACEBOOK MESSAGES TO A GROUP Queue-based group message handling. Tickets can be assigned to the first user to respond. Ensure the right response priority. Integrate into SLA policies. Reports give you insights in response times and message performance.
ENTERPRISE TEXT MESSAGES (SMS) With 3CX mobile apps for iOS and Android, users can send and receive instant text messages with a designated business phone number, without giving their personal mobile phone number. Incoming text messages can be assigned to queues, so you don't have to rely on a single agent to respond. This means that no message goes unanswered, even if an agent is out of the office or on vacation response rates will increase as will customer service satisfaction! Respond to incoming messages, send appointment reminders, and use SMS marketing to drive business and drive customer engagement.
ENTERPRISE TEXT MESSAGES (SMS) SEND SMS'S FROM YOUR CORPORATE NUMBER Send and receive SMS/text messages from web and smartphone apps. Route incoming text messages directly to queues, not individuals. BYOD sends a text message using a corporate number. Send promotional texts with the latest offers and promotions.
ENTERPRISE TEXT MESSAGES (SMS) KEEP YOUR PERSONAL NUMBER PRIVATE Message customers through corporate text messages, not from personal apps. Send text messages, links and more at no extra cost. Easy to use. Save money on third- party services. Send messages to your colleagues on the fly or from home.
ENTERPRISE TEXT MESSAGES (SMS) CENTRALIZE EVERYTHING IN ONE PLACE SMS, Facebook and Live Chat messages are managed centrally. Prioritize messages in the queue. Ensure timely responses. Includes reports to learn about the effectiveness of text messages. Match contacts with a built-in CRM for universal contact tracking.
CONFIGURING YOUR PROVIDERS/TRUNKS Choose a supported SIP trunk provider. Configure your SIP trunks and start calling. Configure call routing/inbound rules.
UNBEATABLE PRICE - SAVE UP TO 80% PER YEAR!
SWITCH TO 3CX AND CUT YOUR TELCO BILL BY 80% . Free for unlimited extensions. Choose your own SIP Trunk. Reduce your phone bill: Telecommuters from home or elsewhere make free calls to the office. Eliminates calls between offices. No extension licenses, unlimited extensions. Save thousands on phone calls with your sip trunk choice. Plug &play with IP phones, gateways and SIP trunks .
Thank you! Inter-Caribbean Networking Solutions Ltd. #12 Maharaj Street, Old Southern Main Road, Mc Bean Couva 550513 Trinidad and Tobago WI PHONE:(868)-221-5586, (868)-222-7757 E-Mail Address: cns@ct2k.com, brianb@ct2k.com
6_INTERCARIBBEAN END USER PRESENTATION .pdf

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6_INTERCARIBBEAN END USER PRESENTATION .pdf

  • 3. TAKE CONTROL OF YOUR PBX Deploy on Windows, Linux or cloud
  • 4. This Photo by Unknown Author is licensed under CC BY-NC Our Offices
  • 5. Founded in 2005, when VOIP was an emerging technology, 3CX has established itself as a global leader in enterprise communications. Taking advantage of open standards and WebRTC technologies, 3CX evolved from a phone system to a unified communications platform, offering customers a simple, flexible and cost- effective solution for calling, sending and receiving text messages, video, live chat and even integration with social media messaging such as Facebook. With 3CX it increases your productivity, enhances the experience of your users and at the same time drastically reduces management costs and headaches.
  • 6. Leading the industry Globally awarded PBX software Offers complete unified communications solutions
  • 8. 1
  • 9. 2
  • 10. 3
  • 11. 4
  • 12. 5
  • 13. 6
  • 14. 7
  • 16. 96 sc 128 sc 192 sc 256 sc 512 sc 1024 sc NUMBER OF SIMULTANEOUS CALLS 4 sc 8 sc 16 sc 24 sc 32 sc 48 sc 64 sc
  • 17. CHOOSE THE VERSION YOU NEED According to the right functionalities for the needs of your company
  • 18. Unlimited extensions Support for SIP Trunks / Gateways DID and CID Call Routing (DDI) Extensive codec support Voicemail via email Calling line identification presentation (CLIP) Call transfer (direct and assisted) Calling line identification restriction (CLIR) Call forwarding when busy and when there is no answer Integrated Fax Server Sync with Office 365 V18 only Personalized music. Music on hold Intercom - Pager Parking, call pickup Real-time system status Busy Lamp Field (BLF) Easy backup and restore (VMWare Hyper-V KVM Compatibility) Amazon, Google Cloud , Microsoft Azure 3CX SBC Conectivity Voice Message Automatic Operator - Digital Receptionist Simultaneous extension and mobile call Audit logging in V18 only Integration of supported SIP phones Manage IP phones across the network Auto-provisioning Plug &Play phones 3CX Apps : Web Client, iOS Android, Windows, Mac Headphone integration Click 2 Call Click 2 Talk Click 2 Meet Website chat and live chat Call logging Web conferencing including surveys, screen share, PDF Share, remote assist, Record, wallboard. In Standard 25 attendees ALL VERSIONS OF 3CX STANDARD PRO AND ENTERPRISE HAVE:
  • 19. PRO AND ENTERPRISE VERSION INCLUDE Voicemail transcript Personalized FQDN Custom SMTP Server Sync with Office 365 (Users Directory) and Azure AD Querying calls against DB and CRM Hotel PBX features included Fidelio certified and compatible with Mitel Dial-in to web conferencing Web conferencing including surveys, screen share, PDF Share, remote assist, Record, wallboard. In PRO version 100 attendees. In ENTERPRISE 250 Managing call queue group rights Call queue Real-time statistics and monitoring Undoing the status of the supervisor agent SLA Alert Switchboard Panel Call back Informes de llamadas y colas Transcription and search of call recordings Barge in - Listen -Whisper Ver grabaciones grupales Call Flow Designer Shared Desktop Scheduled Restore Connect remote offices (bridges)
  • 20. ENTERPRISE HAS THE ADDITIONAL ENTERPRISE FEATURES Call recording restrictions. Start/ Stop Skill-based routing Customize the IP phone logo Built-in failover Integrated Failover (High Availability) Integration with MS TEAMS
  • 21. CONNECTING CUSTOMERS AND COLLEAGUES POST COVID Can your employees work productively from anywhere using voice apps on their smartphones? Conduct remote work meetings via web conferencing without requiring apps? Serve your customers' requests via live chat on your website? With the 3CX platform you can do this and much more. Freedom of choice doesn't end here, with 3CX you can choose to install on-premise on Windows or Linux, in your offices, in your private cloud or in a public cloud. Whatever your preference, you're guaranteed a hassle-free, uncomplicated communications platform that requires minimal management. Get 3CX and secure your business today for the future!
  • 22. Auto hosted on Google, Amazon, Microsoft and more. The Pbx Express launches your 3CX instance in minutes. Implement from Google Marketplace , Amazon or Azure. IN YOUR PRIVATE CLOUD: STAY IN CONTROL
  • 23. APPLIANCE / DEVICE OR VIRTUALIZED Virtualize with VMware, Hyper-V or KVM. Run it on a low-cost Raspberry Pi or Mini PC PBX device. Switch between servers or the cloud with built-in backup and restore. Easily scale your 3CX installation.
  • 24. INSTALL 3CX ON A RASPBERRY PI Works with Raspberry Pi3B+ or Pi4 Low-cost SMB PBX Optimal for installing 8 simultaneous calls licenses Great for all cloud installations
  • 25. Built for remote work. In the Cloud or on-premise. Easy to install and manage. Safe, flexible, reliable. Easily create and manage extensions for remote workers. PBX: REINVENTED FOR TELEWORKING
  • 26. Ready to use with our free web apps, iOS and Android . Use your office extension number on your smartphone. Update your status and see your computer's availability. Switch from voice call to video call with a single tap. YOUR COMPANY'S PHONE, ANYWHERE
  • 27. Answer Facebook and website chats. Launch a video call from your smartphone. Easily transfer calls and chat with colleagues. Change your status and see the availability of your computer. call, send messages, video. MEET, ANYWHERE
  • 28. Seamless videoconferencing. Presentation and remote assistance. Mobile apps to meet remotely. For unlimited users. VIDEOCONFERENCING: SIMPLE AND NO APPS
  • 29. Set up remotely using QR code. Hassle-free setup. Easy to deploy and manage. No training is required. SIP branching: Use the 3CX app and the desk phone simultaneously. Smart connection to switch seamlessly between networks. EASY TO SET UP AND MANAGE
  • 30. EASY AND QUICK TO INSTALL Install 3CX in minutes Automatically provision supported phones Install apps with ease on Desktop Laptops and smartphones Automatically configure trunks and SIPs and VOIP gateways
  • 31. EASY MANAGEMENT Easy to use WEB console Create new branch offices Set up smartphones remotely Manage a large IP phone network Manage 3CX FQDN
  • 32. DASHBOARD PANEL Single-screen data monitoring Critical event alerts View key PBX data and information Automatic cleaning of databases.
  • 33. Browser-based integrated videoconferencing. Connect by voice, video, instant messaging. Transfer customers to the right departments Extend availability to VIP customers outside of office hours The secure connection ensures privacy and protection. Always know whos calling with CRM Integration . ONE PLATFORM FOR ALL COMMUNICATIONS Use apps to answer live queries from Live Chat e Facebook SMS SMS integration .
  • 34. Download the app from Google Play o App Store . Log in to your web client; details can be found in your welcome email. Click on your avatar at the top right and select "Scan QR Code". 臓Open the app, scan the QR and you're done! DOWNLOAD THE 3CX APP FOR iOS ANDROID
  • 35. INTEGRATE TO YOUR CRM Know your customer with CRM integration Integrate 3CX PRO or Enterprise with your CRM, ERP or accounting system. Integration between 3CX and other applications is easy; open the setup guide for your specific CRM software and follow the steps. Don't see your CRM in the list or use a custom app? You can perform the integration yourself using the 3CX API.
  • 36. KNOW WHO'S CALLING "KYC" Matches caller ID to a record in your CRM. Creates a new customer record for new numbers. Logs calls to the client log so that you can view the call history. Impress customers and save your staff the tedious search time
  • 37. TRAIN YOUR SALES FORCE AND AGENTS Start one-click calls directly from your CRM. Save agents time by automatically displaying customer records. Automatic call logging eliminates tedious manual call entries. Create custom call flows to automate questions and workflows.
  • 38. AUTOMATE CLIENT WORKFLOWS WITH THEIR CFD Request case or customer numbers to save agents time. Route calls by number, customer ID or questions. Route calls based on the time of day or create phone surveys. Read about our Call Flow Designer (CFD) .
  • 39. THE WEB CLIENT Wouldn't it be great if you could handle your calls, check the status of your colleagues, answer messages and video calls, all from one central location? With the 3CX Web Client you can do all this and more. Simple for remote workers to use at home or on the road and easy to manage, greatly reducing administrators' headaches. You can make and receive calls directly from your browser without opening the web client. Effortlessly call numbers displayed on web pages and CRM systems directly from the window you're working in, such as Microsoft 365, Salesforce, and more! Users can sign in from anywhere with their 3CX credentials or Google or MS 365 accounts, and make and receive calls with a single click. In addition, the call center's advanced features, such as queues and the dashboard, make managing incoming calls a walk in the park.
  • 40. Replace desk phones, simply log in from your web browser. Works seamlessly with iOS and Android . Create instant videoconferencing without applications. Easy voicemail management, just click to play. THE WEB CLIENT WORKING REMOTELY
  • 41. THE WEB CLIENT NEVER MISS A CALL Make and receive calls without having to leave your CRM or work applications. Receive notifications of incoming calls even with the web application closed. View contacts and status from the browser extension pop-up window. Let colleagues know your availability with Status.
  • 42. THE WEB CLIENT CLICK TO CALL Identify phone numbers on the web and CRM. You do not need to switch applications or leave your preferred workspace. Just click on the number, without manually dialing or copying/pasting. Save time: Automate the tedious task of initiating multiple calls.
  • 43. THE WEB CLIENT EASY TO MANAGE Free add-on: runs on all popular browser operating systems. Server-side integration with CRM/Accounting applications. Simple and easy to use: Minimize help desk queries. Download Windows applications for a more native experience.
  • 44. Imagine enterprise-class video conferencing software that is secure, easy to use, and free. 3CX is a complete communications solution for businesses with integrated video calls. This means you don't need to use separate apps for video. If you're on a call, a single click invites participants to switch to the video, without the need for advance planning! You can join scheduled and ad-hoc meetings directly from your browser without installing any add- ons. Schedule a meeting in seconds and invite participants through their preferred calendar or easily share your meeting room from your own unique URL. Encourage engagement and teamwork with advanced features that allow you to view and control remote screens, share documents, present on a whiteboard, chat, and create surveys. Connect, get to know, and collaborate with 3CX video conferencing software, at no additional cost. THE VIDEO CONFERENCE
  • 45. THE VIDEO CONFERENCE NO DOWNLOADS OR ACCOUNTS Fully integrated with the 3CX Web Client & mobile apps. Attendees join in a browser. No app or account required. Switch to video during a call in a single click. High-quality (HD), real-time video ensured by WebRTC.
  • 46. THE VIDEO CONFERENCE - FREE FOR UNLIMITED USERS Included with 3CX, at no additional cost. Unlimited users, with all editions of 3CX. Free for the standard edition. Use it anywhere on any device; mobile or web browser.
  • 47. THE VIDEO CONFERENCE ADVANCED COLLABORATION FEATURES Share your screen for presentations and online classrooms. Bring information to life with an on-screen whiteboard. Interactive meetings through document sharing, chat and surveys. Training and practical problem solving with remote display control.
  • 48. THE VIDEO CONFERENCE- PROFESSIONAL SOLUTION Secure meetings and data controlled by you. Easily manage meeting and participant settings. Schedule conferences in seconds and automatically add them to your calendar. Create regular meetings and never miss an update! No timel limit on meeting duration
  • 49. LIVE CHAT SOLUTION Statistics show more than half of all customers prefer to chat with someone in real-time! Installing a live chat solution on your website will not only improve customer satisfaction, it will also increase your lead conversions. But what if a query becomes too hard to handle over chat? Enter 3CX Live Chat. By integrating live chat with our phone system, website visitors can chat with agents in real time, and can switch to a live call or video call in a single click with no dialing of phone numbers. That same agent can answer immediately from their 3CX web client, Windows desktop app or mobile app. Hows that for customer service? Whats more you get to keep all your communication on one platform, including chats coming through your business Facebook page and business sms. Watch conversion rates and customer satisfaction skyrocket. Save on admin time, and monthly software subscriptions!
  • 50. LIVE CHAT SOLUTION TURN VISITORS INTO CONVERSATIONS Give visitors real-time advice as they browse your products/services. Turn those new visitors into new leads in your CRM. Enhanced sales services, such as in a traditional sales environment. Customize the chat greeting according to the company's business hours. Evaluate agents performance with chat ratings and reports.
  • 51. LIVE CHAT SOLUTION LIVE CHAT TO LIVE CALL PASS Visitors can switch from chat to voice or video call with a single click. Calls are made through the browser, free for the customer and for you. Service customers: Resolve support issues faster. Lower contact barriers: you do not need to dial a number.
  • 52. Avoid managing and learning a separate live chat system. Avoid administering and learning a separate live chat system. Available for WordPress, Drupal, Joomla, Wix & Weebly. Includes Facebook & SMS messaging integration. Identify existing customers and bring up their contact record. LIVE CHAT SOLUTION UNIFIED COMMUNICATIONS
  • 53. INTEGRATED CALL CENTER SOLUTION Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for providing efficient customer experience more sales, happy customers and better reviews! Communication is no longer the domain of expensive old style office phone systems. 3CX integrates call center software features that help you satisfy the most demanding of customers. Whats more, 3CXs CRM integration and call work flow eliminates tedious and time intensive tasks for your agents allowing them to focus on whats important. Whether you opt for an on-premise or cloud solution, you can easily connect on-site and virtual customer service teams. Increase customer satisfaction with localized support and time zones, and benefit from a global workforce thats always connected.
  • 54. INTEGRATED CALL CENTER SOLUTION Call queues to individuals or groups. Guarantee no calls are missed. Advanced queuing strategies like Round Robin & Hunt by 3s. Agents can answer calls from anywhere, in the office, or remotely. Callback option as overflow during peak hours.
  • 55. INTEGRATED CALL CENTER SOLUTION CALL RECORDING AND MONITORING Record calls for legal and quality control purposes. Train agents during a live call with listening and whispering. Use Barge in to take over when needed. Ticket responses can be monitored centrally. Build your IVR and Call Center. Configuration of the IVR / Auto Attendant.
  • 56. INTEGRATED CALL CENTER SOLUTION - REPORTING AND PERFORMANCE Verify agent performance with built-in reports. View the longest wait time and abandoned calls. Get reports on SLAs and callback statistics. Switchboard / wallboard for real-time monitoring of queues.
  • 57. INTEGRATED CALL CENTER SOLUTION UNIFIED COMMUNICATIONS Add live chat to your website. Connect with web visitors. Connect your Facebook page to 3CX. Send and receive business text messages through 3CX. Create voice applications to automate repetitive tasks.
  • 58. INTEGRATION WITH MICROSOFT 365 Does your company use Microsoft 365? Then 3CX is the ideal phone system for you as you can easily connect 3CX to Microsoft 365 and get the best of both worlds! Users can work seamlessly across both apps, managing contacts and streamlining tasks to increase efficiency and delight customers. The simple integration can be completed in minutes and takes the pressure off administrators. Automatic extension creation enhances productivity and makes tedious tasks more bearable while SSO authentication allows your Microsoft 365 users to login in a single click. No more searching for lost passwords! You can even launch calls directly from the Microsoft 365 interface with the 3CX Windows Desktop App and Click2Call functionality. Employees can work from the Microsoft 365 interface and apps and never miss an important call or message! Happy administrators, happy agents, happy customers!
  • 59. INTEGRATION WITH MICROSOFT 365 SYNC YOUR STATUS FROM YOUR CALENDAR ≒Show as in the event switches 3CX to Do Not Disturb or Away. Override sync with Business Trip status or by changing manually. Automatically switches forwarding profiles. 3CX status switches back when the event ends.
  • 60. INTEGRATION WITH MICROSOFT 365 SYNC YOUR PHONE BOOK Automatically sync your personal contacts. Manage your application contacts across the board from Microsoft 365. Update the contacts in the shared mailbox with the 3CX company phone book. Call synced contacts directly from the 3CX web client or mobile apps.
  • 61. INTEGRATION WITH MICROSOFT 365 INITIATE CALLS FROM YOUR 365 Hotkeys: Select a number and press a hotkey that you have configured. Click2Call (3CX extension): Click any phone number in MS 365. 3CX opens the number in the mini web client pop-up, ready to call. Incoming call pop-ups ensure that you never miss a call.
  • 62. INTEGRATION WITH MICROSOFT 365 MANAGE WITH EASE Automatically create new extensions from Microsoft 365. Easy tracking in "Azure AD" group in 3CX Management Console. Customize how extension numbers are created. Import Microsoft 365 extensions for easy setup.
  • 63. With the integration of 3CX Facebook and live chat, you can save time, increase customer satisfaction and increase conversions. Connecting with your customers is easy; messages are sent immediately to the web client and smartphone apps, so agents can respond to, transfer, and resolve customer queries from the same platform they use for all other communications. 3CX Facebook's integration means there's no need to give multiple agents access to your important Facebook page. Simply complete the integration with your Facebook account, assign incoming chats to a specific queue, and your agents will be able to respond as they would with a live chat. INTEGRATION WITH FACEBOOK
  • 64. INTEGRATION WITH FACEBOOK ANSWER FACEBOOK COMPANY MESSAGES FROM 3CX Answer to new Facebook leads faster with built-in 3CX chat. Transfer chats to qualified team members. Use Facebook as a new integrated support channel to 3CX. Give customers the confidence to contact you. Strengthen your brand with improved response times.
  • 65. INTEGRATION WITH FACEBOOK ONE SOLUTION FOR MESSAGES, VIDEOS AND CALLS (UC) Help customers across multiple channels from one interface. No need to switch applications: save on agents time. Facebook messages are tracked and archived centrally. Multiple FB administrators are not required: add unlimited users to the queue.
  • 66. INTEGRATION WITH FACEBOOK NEXT-LEVEL CUSTOMER SERVICE Communicate via a channel that is convenient for the customer. Use CRM integration to track history and increase conversions. Identify customers and personalize the response. Offer live chat messaging even without a website.
  • 67. INTEGRATION WITH FACEBOOK ASSIGN FACEBOOK MESSAGES TO A GROUP Queue-based group message handling. Tickets can be assigned to the first user to respond. Ensure the right response priority. Integrate into SLA policies. Reports give you insights in response times and message performance.
  • 68. ENTERPRISE TEXT MESSAGES (SMS) With 3CX mobile apps for iOS and Android, users can send and receive instant text messages with a designated business phone number, without giving their personal mobile phone number. Incoming text messages can be assigned to queues, so you don't have to rely on a single agent to respond. This means that no message goes unanswered, even if an agent is out of the office or on vacation response rates will increase as will customer service satisfaction! Respond to incoming messages, send appointment reminders, and use SMS marketing to drive business and drive customer engagement.
  • 69. ENTERPRISE TEXT MESSAGES (SMS) SEND SMS'S FROM YOUR CORPORATE NUMBER Send and receive SMS/text messages from web and smartphone apps. Route incoming text messages directly to queues, not individuals. BYOD sends a text message using a corporate number. Send promotional texts with the latest offers and promotions.
  • 70. ENTERPRISE TEXT MESSAGES (SMS) KEEP YOUR PERSONAL NUMBER PRIVATE Message customers through corporate text messages, not from personal apps. Send text messages, links and more at no extra cost. Easy to use. Save money on third- party services. Send messages to your colleagues on the fly or from home.
  • 71. ENTERPRISE TEXT MESSAGES (SMS) CENTRALIZE EVERYTHING IN ONE PLACE SMS, Facebook and Live Chat messages are managed centrally. Prioritize messages in the queue. Ensure timely responses. Includes reports to learn about the effectiveness of text messages. Match contacts with a built-in CRM for universal contact tracking.
  • 72. CONFIGURING YOUR PROVIDERS/TRUNKS Choose a supported SIP trunk provider. Configure your SIP trunks and start calling. Configure call routing/inbound rules.
  • 73. UNBEATABLE PRICE - SAVE UP TO 80% PER YEAR!
  • 74. SWITCH TO 3CX AND CUT YOUR TELCO BILL BY 80% . Free for unlimited extensions. Choose your own SIP Trunk. Reduce your phone bill: Telecommuters from home or elsewhere make free calls to the office. Eliminates calls between offices. No extension licenses, unlimited extensions. Save thousands on phone calls with your sip trunk choice. Plug &play with IP phones, gateways and SIP trunks .
  • 75. Thank you! Inter-Caribbean Networking Solutions Ltd. #12 Maharaj Street, Old Southern Main Road, Mc Bean Couva 550513 Trinidad and Tobago WI PHONE:(868)-221-5586, (868)-222-7757 E-Mail Address: cns@ct2k.com, brianb@ct2k.com