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6.Management By Ethics

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Mohammed EL Bakri EL Beeli

This document discusses total quality management (TQM) and its implementation. TQM focuses on optimizing industrial processes with an emphasis on customer satisfaction. It has three levels - total, quality, and management. The quality aspect aims to increase efficiency and effectiveness through establishing processes and techniques aligned with customer needs. Management brings the entire company in line with customer expectations by adapting products to their requirements. TQM also implies a broader stakeholder perspective beyond just shareholders. Engineering ethics need to be integrated throughout engineering processes and involve decision makers, similar to quality issues in TQM. Cultural shifts, suitable training programs, and quality improvement teams are needed to successfully implement TQM programs.

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By : Eng. Mohammed El Bakri El Beeli Implementation of TQM Road To Excellence
By: Mohammed Elbakri Elbeeli Specialist Engineer MSC IN CONSTRUCTION MANAGMENT Management By Ethics
Total Quality Management ï‚— Total quality management is a method focusing on optimization of industrial process under economic aspects. ï‚— TQM approach claims : Customer satisfaction is a central with absolute priority , and assumes that achieving customer satisfaction automatically implies optimal economic results. ï‚— TQM is structured according to the (3) levels : total, quality ,management .
Aspect : Total ï‚— All activities of a company are included in the optimization process ï‚— The development of new technologies is means of achieving customer satisfaction rather than an end in itself .
Aspect : Quality ï‚— The objective of increasing the efficiency and affectivity of the company. ï‚— Quality is a measuring device for the assessment of processes , and management techniques with respect to customer satisfaction . ï‚— The aim of quality in TQM : to establish a structure in which all persons involved in the process do their jobs in the best possible way .
Component Management  Aims to bringing the entire company in line with customer expectations .(produce goods adapted to the customer’s requirements instead of selling standardized products that do not entirely match customer needs .  On second level : management refers to the continuous restructuring of the company’s procedures by checking whether there are redundancies (blocks) .
In a wider sense  TQM strategy implies a broader view of how technology should be designed .  TQM means that technology should be shifted from a product –oriented concept to a stakeholder perspective , which sees technology within the context of supplier, producer , customer and shareholders of the company .
Ethic Quality Management Concept ï‚— Aims at enlarging the scope of TQM to involve the social implication of a company . ï‚— i.e. more or less moving from a shareholder perspective to the larger stakeholder perspective .
TQM & ETHICS The common factor between TQM and Ethics is that : An integral perspective is needed in order to achieve the intended goals . The process approach is mentioned in ISO 9001 “ necessary for an organization to function effectively , it has to identify and manage numerous linked activities “ This is also true for engineering ethics , where it is useless if one focus only on the ethical activity of individuals .
Conclusion  Engineering ethics need to be integrated throughout the engineering process and involve the decision – making parties .  Like quality issues in TQM , ethics tasks have to be fulfilled by all members of a company .  Individuals may solve conflicts as long as their responsibility , effective action level and ethical competence are sufficient to solve a given problem .  As soon as individuals are no longer able to solve conflict , they need institutional and academic support .
Continue : Conclusion Remove all disturbance to clear the road to quality excellence . Harmony of environment is very important for all people in 21 century (Kyoto agreement ) . Any who believe in God And the Last Day , And work righteousness , Shall have their reward . (Baqara 62) Local authorities has the Wright of allowance according to the customer known quality condition .
Cultural Shift : Role of middle management 1))EXPANDS ï‚— Implement suitable quality system for the organization . ï‚— Use statistical process control methods (SPC ) . ï‚— Improve interpersonal skills training programs . ï‚— Improve team building abilities ( problem solving , brain storming ) ï‚— Involve as mush as possible more new people . ï‚— Design appropriate training programs suitable for the case study organization . ï‚— Practical background knowledge are highly recommended from trainer outside trainers .
Role of middle management expands ï‚— Trainers from outside & inside best because it give good mix of diversity & practicality . ï‚— HR needs to be involved early in quality improvement teams . ï‚— Trained teams should concentrate at bottleneck problems . ï‚— Self management teams are the result of the cultural shift . ï‚— Teams are partners in selecting future team members . ï‚— By putting advice note .
Developing TQM Programs : ï‚— Make effort to integrate the approach to the instruction process . ï‚— Training objectives are directed to help all reach their goals . ï‚— Create training and development programs using job language ( har sounds ) , employees will respond better . ï‚— When reaching acceptable quality change the hr language to a more friendly one and give more details . ï‚— The organization is now ready to adopt a quality system .

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6.Management By Ethics

  • 1. By : Eng. Mohammed El Bakri El Beeli Implementation of TQM Road To Excellence
  • 2. By: Mohammed Elbakri Elbeeli Specialist Engineer MSC IN CONSTRUCTION MANAGMENT Management By Ethics
  • 3. Total Quality Management ï‚— Total quality management is a method focusing on optimization of industrial process under economic aspects. ï‚— TQM approach claims : Customer satisfaction is a central with absolute priority , and assumes that achieving customer satisfaction automatically implies optimal economic results. ï‚— TQM is structured according to the (3) levels : total, quality ,management .
  • 4. Aspect : Total ï‚— All activities of a company are included in the optimization process ï‚— The development of new technologies is means of achieving customer satisfaction rather than an end in itself .
  • 5. Aspect : Quality ï‚— The objective of increasing the efficiency and affectivity of the company. ï‚— Quality is a measuring device for the assessment of processes , and management techniques with respect to customer satisfaction . ï‚— The aim of quality in TQM : to establish a structure in which all persons involved in the process do their jobs in the best possible way .
  • 6. Component Management ï‚— Aims to bringing the entire company in line with customer expectations .(produce goods adapted to the customer’s requirements instead of selling standardized products that do not entirely match customer needs . ï‚— On second level : management refers to the continuous restructuring of the company’s procedures by checking whether there are redundancies (blocks) .
  • 7. In a wider sense ï‚— TQM strategy implies a broader view of how technology should be designed . ï‚— TQM means that technology should be shifted from a product –oriented concept to a stakeholder perspective , which sees technology within the context of supplier, producer , customer and shareholders of the company .
  • 8. Ethic Quality Management Concept ï‚— Aims at enlarging the scope of TQM to involve the social implication of a company . ï‚— i.e. more or less moving from a shareholder perspective to the larger stakeholder perspective .
  • 9. TQM & ETHICS The common factor between TQM and Ethics is that : An integral perspective is needed in order to achieve the intended goals . The process approach is mentioned in ISO 9001 “ necessary for an organization to function effectively , it has to identify and manage numerous linked activities “ This is also true for engineering ethics , where it is useless if one focus only on the ethical activity of individuals .
  • 10. Conclusion ï‚— Engineering ethics need to be integrated throughout the engineering process and involve the decision – making parties . ï‚— Like quality issues in TQM , ethics tasks have to be fulfilled by all members of a company . ï‚— Individuals may solve conflicts as long as their responsibility , effective action level and ethical competence are sufficient to solve a given problem . ï‚— As soon as individuals are no longer able to solve conflict , they need institutional and academic support .
  • 11. Continue : Conclusion Remove all disturbance to clear the road to quality excellence . Harmony of environment is very important for all people in 21 century (Kyoto agreement ) . Any who believe in God And the Last Day , And work righteousness , Shall have their reward . (Baqara 62) Local authorities has the Wright of allowance according to the customer known quality condition .
  • 12. Cultural Shift : Role of middle management 1))EXPANDS ï‚— Implement suitable quality system for the organization . ï‚— Use statistical process control methods (SPC ) . ï‚— Improve interpersonal skills training programs . ï‚— Improve team building abilities ( problem solving , brain storming ) ï‚— Involve as mush as possible more new people . ï‚— Design appropriate training programs suitable for the case study organization . ï‚— Practical background knowledge are highly recommended from trainer outside trainers .
  • 13. Role of middle management expands ï‚— Trainers from outside & inside best because it give good mix of diversity & practicality . ï‚— HR needs to be involved early in quality improvement teams . ï‚— Trained teams should concentrate at bottleneck problems . ï‚— Self management teams are the result of the cultural shift . ï‚— Teams are partners in selecting future team members . ï‚— By putting advice note .
  • 14. Developing TQM Programs : ï‚— Make effort to integrate the approach to the instruction process . ï‚— Training objectives are directed to help all reach their goals . ï‚— Create training and development programs using job language ( har sounds ) , employees will respond better . ï‚— When reaching acceptable quality change the hr language to a more friendly one and give more details . ï‚— The organization is now ready to adopt a quality system .

Editor's Notes

  • #8: In focusing on customer satisfaction , a certain change in technology management paradigms takes place , as the customer regains importance as a human being , whereas technical skills are of secondary importance . Furthermore , the total quality management philosophy also means that a company is regarded as a part of society with several interested parties , and therefore provides a starting point for the reflection of social implications of the company’s activities .