Measurably Better
0 likes242 views
This document outlines a proprietary selection process used by an example customer to reduce employee turnover rates. The process includes pre-screening, work history and attitude assessments, cognitive and personality tests, an online application, topgrading screening interview, background and drug checks, safety training, and orientation. It also describes using success checks and metrics to track, report, and improve service reviews over time.
1 of 10
Ad
Recommended
Mba ii hrm u-2.4 selection
Mba ii hrm u-2.4 selectionRai University
油
The document discusses the process of selecting human resources. It describes the selection process as differentiating between applicants to identify those most likely to succeed. The selection process involves preliminary interviews, selection tests, employment interviews, reference and background checks, selection decisions, physical examinations, job offers, employment contracts, and evaluations. It provides details on common selection tests, types of interviews, problems that can occur in interviews, and evaluating the selection program.Valerio Giamp Sistema Grillo Geolocalizzazione E Rilevamento Per Dei Traspor...
Valerio Giamp Sistema Grillo Geolocalizzazione E Rilevamento Per Dei Traspor...valeriogiampa
油
Il documento presenta il sistema GRILLO sviluppato da Infomobility S.r.l. per monitorare in tempo reale i container durante il trasporto, fornendo dati su posizione, temperatura e umidit. Il sistema affronta le attuali mancanze nel monitoraggio e integra tecnologie avanzate come RFID e GPS per migliorare la sicurezza e l'efficienza. Le potenziali applicazioni includono il monitoraggio della merce deteriorabile e il controllo delle spedizioni, con prospettive di sviluppo futuro nel ridurre consumi e dimensioni del dispositivo.Lettera Babbo Natale
Lettera Babbo Nataleguest4f85383
油
Una donna scrive una lettera a Babbo Natale esprimendo desideri materiali e irrealizzabili, come una carta di credito illimitata e un uomo ideale. Chiede anche di eliminare pratiche di bellezza fastidiose e propone idee stravaganti per migliorare la vita quotidiana. La lettera riflette aspirazioni personali e sarcastiche, colpendo le disillusioni dei desideri femminili.Latin for Beginners
Latin for BeginnersFranco Gr
油
This document is an advertisement for Brainfly.net, a website that scans and processes public domain texts. It encourages the reader to contact them if they want to see additional books added to their collection or request a wholesale price list. It also mentions that teachers can receive a discount, getting access to their Primary Literary Sources collection and 5000 Classics CD for $55.95 with free shipping.Badoo presentation-2012-rit-nasretdinov
Badoo presentation-2012-rit-nasretdinovYuriy Nasretdinov
油
仂从仄亠仆 仂弍亢亟舒亠 亠仍亳亰-仄亠仆亠亟亢仄亠仆 于 Badoo 亳 亠仆亳亠从亳亠 舒仗亠从 亳仗仂仍亰仂于舒仆亳 '仍仗仂于' 于 Unix-仗仂亟仂弍仆 仂仗亠舒亳仂仆仆 亳亠仄舒. 亳于仂亟 亠仄 舒亰于亠于舒仆亳 亳 仆亠亟仂舒从亳 亠于ﾑ亳 仄亠仂亟仂于, 舒从亳 从舒从 仄亠亟仍亠仆仆仂亠 从仂仗亳仂于舒仆亳亠 舒亳于仂于 亳 仆亠亳仆仂仆仆仂亠 仂弍仆仂于仍亠仆亳亠 从仂亟舒. 仗亳舒仆 仆仂于亶 仗仂亟仂亟 从 舒亰于亠于舒仆亳, 从仂仂亶 仗仂从舒亰于舒亠 仍亠仆亳 于仂 于亠仄亠仆亳 于仗仂仍仆亠仆亳, 仆仂 舒从亢亠 仂舒仆磳 仆亠从仂仂亠 舒亠 仆亠亟仂舒从亳.Al Lahdan 2011
Al Lahdan 2011lahddan
油
This document is a resume for Anwar Ahmad Al-lahdan summarizing his qualifications and experience. He has over 20 years of experience managing administrative functions and recruitment processes. Currently he is the Head of the Assessment Center at Kuwait Airways where he oversees staff selection, development, and aligning managers with corporate strategy. Previously he held other managerial roles involving systems, personnel, administration, and finance.presentation Week11
presentation Week11Keiji.S
油
This document summarizes different digital network technologies: ISDN which is a circuit-switched telephone network that digitizes all calls; LAN which connects computers locally using coaxial cable or fiber; circuit switching which establishes a fixed bandwidth connection before users can communicate; and TCP/IP which are the core communication protocols that govern how computers transfer data over the Internet. References are provided for each technology.Improve your sales recruitment process and hire more winners.
Improve your sales recruitment process and hire more winners.Darren Spence
油
The document discusses the importance of competency-based interviews in the recruitment and onboarding of salespeople, highlighting the differing priorities of sales managers and candidates regarding past experience and future potential. It emphasizes that a structured approach to assessing candidates' competencies can lead to better hiring decisions and improve onboarding experiences, ultimately benefiting both parties. The article suggests that recruiters should focus on competency assessments to minimize risks and enhance recruitment processes.Weekly Induction Assessment
Weekly Induction AssessmentAmbre Quinn
油
This document appears to be a performance assessment for an employee over their first 90 days at a new job. It includes goals and skills across multiple categories that are evaluated on a periodic basis. Key areas that are assessed include productivity, customer support, coachability, and demonstration of skills related to phone/computer systems, product knowledge, accounts, and problem solving. The employee's performance is rated on a scale for each goal, and they sign off with their supervisor at various intervals to indicate their progress is being monitored and evaluated during the training period.Hiring and Growing Top Salespeople
Hiring and Growing Top SalespeopleIra Wolfe
油
SalesMax is a web-based assessment tool designed to identify and develop consultative sales professionals by measuring their sales personality, knowledge, and motivations. It provides selection and development reports to enhance employee performance and guide managers in the hiring process, showing a strong correlation between higher scores and increased sales success. The tool is validated based on extensive research and allows for customization to meet organizational needs.TMTR Capability Story
TMTR Capability StoryTMTR People Solution Pvt. Ltd.
油
TMTR specializes in providing comprehensive workforce talent management solutions to enhance organizational growth. Their services include competency modeling, smart hiring solutions, employee development, and impact measurement, all aimed at defining success factors and improving hiring and training processes. With over 17 years of experience, TMTR focuses on empowering organizations to understand and measure employee effectiveness and potential.Employee Performance Improvement
Employee Performance ImprovementJohn Eve
油
Excellence Achievement LLC, founded in 1991, specializes in improving organizational performance through reliable assessment tools focused on resolving people-related issues. The document highlights the significant costs and challenges associated with hiring the right employees, emphasizing the importance of using scientific methods and assessments to enhance recruitment and management processes. Profiles International provides a range of solutions that aid in better hiring decisions, employee motivation, and overall productivity improvement.Assessment Edge Product Catalog
Assessment Edge Product Catalogassessmentedge
油
This document summarizes the services provided by Assessment Edge, including occupational assessments for hiring, training, and management that are available in 32 languages across 122 countries. It describes how Assessment Edge's ProfileXT assessment measures job fit and can be used for employee selection, onboarding, management, and strategic workforce planning. The assessment evaluates thinking style, behaviors, interests, and match to specific jobs.Our 5 step process to hire for excellence - Kayako webinar slides
Our 5 step process to hire for excellence - Kayako webinar slidesKayako
油
The document outlines a five-step hiring process designed to hire excellent candidates, including phone screenings, structured interviews, and a take-home test. It emphasizes the importance of a candidate scorecard focusing on desired outcomes rather than just qualifications, alongside competencies required for cultural fit. Additionally, it includes best practices for interviewing and checking references to ensure a thorough evaluation of candidates.WhyAssessments
WhyAssessmentsArmand Hebert
油
Assessments can help organizations in several ways:
1) Assessments identify the strengths and weaknesses of job applicants and employees to match them to the right jobs and maximize their talents.
2) They teach sales teams to identify customer behaviors and adapt their selling style accordingly.
3) Assessments help customer support teams improve their communication and profiling skills to better serve customers.Ascentii Executive Overview
Ascentii Executive OverviewLDR.repsystems
油
Ascentii Executive Placement Solutions, a division of Epic Software Corporation, provides web-based tools for recruiters to enhance candidate quality and streamline the hiring process, which can cut hiring time by up to 50%. Their suite of recruiter tools, including the RoleFit Survey, is designed to assess candidates' fit based on job competencies, leading to improved employee retention and performance. Organizations partnering with Ascentii report significant savings and increased efficiency in recruitment, making their investment mutually beneficial.Competency mapping of two job descrptions
Competency mapping of two job descrptionsAshok Kumar Venkata
油
This document discusses competency mapping for a sales manager role and research and development staff role. It defines competency and lists different types of competencies. It outlines the steps in competency mapping including identifying roles, collecting data through interviews, identifying skills and proficiency levels, and mapping competencies. Assessment tools for competency mapping include behavioral event interviews and surveys. Competencies are mapped for a sales manager role focusing on dimensions like sharing vision, communication, planning, and being a team builder. Competencies are also mapped for an R&D staff role focusing on technical, managerial, and behavioral dimensions.Pinstripe Presents Quality of Hire Myth or Measurement
Pinstripe Presents Quality of Hire Myth or MeasurementCielo
油
This document discusses measuring the quality of new hires. It begins by noting that top performers can be worth much more than average performers. It then discusses how the quality of hires is often thought to be immeasurable but can actually be measured by defining quality for each role and developing standards. It provides examples of measuring skills, experience, motivation and fit. It suggests ways to improve quality of hire like clear job descriptions and effective assessments. Finally, it discusses using assessments to predict performance and continuously refining the hiring process.Employee Monitoring PowerPoint Presentation 際際滷s
Employee Monitoring PowerPoint Presentation 際際滷s 際際滷Team
油
The document contains various employee assessment templates and tools designed for evaluating employee performance, skills, and competencies. It includes forms for self-assessment, performance reviews, and skill inventory, along with rating scales for various work attributes and characteristics. Additionally, it provides guidelines for conducting employee evaluations across different criteria such as communication, teamwork, and initiative.Franchise consultant performance appraisal
Franchise consultant performance appraisalameliathomas603
油
This document provides a performance appraisal framework for franchise consultants, detailing various methods of evaluation, performance criteria, and rating definitions. It includes resources for conducting assessments, sample phrases for performance reviews, and different appraisal methods like management by objectives, 360-degree feedback, and graphic rating scales. The aim is to ensure consistency and objectivity in evaluating employee performance while identifying strengths and areas for improvement.Profiles All Products Brochure
Profiles All Products BrochureMSEA2009
油
This document provides an overview of various assessment tools and products offered by Profiles International to help companies with employee-related challenges. Some of the tools discussed include the ProfileXT for job matching, the Customer Service Profile for assessing customer service skills, the CheckPoint 360 system for feedback and professional development, and tools for sales assessment, team analysis, background checks, and improving manager-employee relationships. The assessments are described as providing accurate data to help with hiring, training, management, and improving productivity. It's a Fit!...How to Assess, Select, Retain, and Evaluate Top Talent
It's a Fit!...How to Assess, Select, Retain, and Evaluate Top TalentWorking Resources
油
The document presents strategies for assessing, selecting, retaining, and coaching high-performing employees to enhance organizational culture and performance. It emphasizes the importance of hiring individuals whose competencies and values align with the company, as well as the role of emotional intelligence in leadership. Additionally, it outlines practical steps for effective interviewing, employee evaluation, and retention to create a motivating work environment.Enlightened Leadership
Enlightened Leadershipstefanvale
油
This document discusses how transformational leadership and Lean Six Sigma can be used to improve customer service and business results. It advocates for focusing on customers and employees. Leaders should understand the customer experience through methods like experiencing the customer service process anonymously. They should also develop employees through training and empowerment to deliver excellent customer service. Satisfied customers and employees will drive business success through loyalty, spending, and job retention.Employee Experience in a multi national company
Employee Experience in a multi national companylidetbiruk
油
Employee Experience in a multinational companyImproving Organizational Performance Through Pre Employment Testing
Improving Organizational Performance Through Pre Employment TestingBruce Chesebrough
油
The document discusses using pre-hire testing to improve organizational performance by reducing the costs of bad hires. It outlines the true costs of a bad hire, which can include lost productivity, expenses associated with recruiting and training replacement workers, and impacts on employee morale. The presentation then argues that pre-hire testing can help lower the risks of a bad hire by providing a more accurate assessment of a candidate's suitability for a position based on comparing their behavioral profile to that of successful employees in similar roles. Customizable pre-hire tests are positioned as helping hiring managers choose candidates that are the best fit for both the job and organizational culture.HireIQ - Moneyball: The Science of Building a Winning Contact Center
HireIQ - Moneyball: The Science of Building a Winning Contact CenterHireIQ Solutions, Inc.
油
The document discusses applying the 'Moneyball' approach, originally used in baseball, to optimize hiring in contact centers by using data analytics to assess and predict agent performance. It emphasizes the importance of pre-hire assessments in identifying attributes that correlate with long-term success and retention, aiming to reduce high turnover rates. The presentation outlines strategies for improving hiring practices and retention through systematic measurement and analytics-driven decision-making.Profile XT-Sales Employee Assessment
Profile XT-Sales Employee AssessmentDavid Dennard
油
Profiles International is a global company that has been providing assessment tools to help businesses build high-performance workforces since 1991. They focus on addressing "people challenges" by helping companies select the right candidates, make managers more effective, accelerate employee productivity, and retain top performers. Their Sales Placement Report uses the Profile XT-Sales assessment to measure candidates' thinking styles, behavioral traits, and occupational interests to provide a holistic view of their suitability for sales roles and suggest ways to improve performance.More Related Content
Similar to Measurably Better (20)
Improve your sales recruitment process and hire more winners.
Improve your sales recruitment process and hire more winners.Darren Spence
油
The document discusses the importance of competency-based interviews in the recruitment and onboarding of salespeople, highlighting the differing priorities of sales managers and candidates regarding past experience and future potential. It emphasizes that a structured approach to assessing candidates' competencies can lead to better hiring decisions and improve onboarding experiences, ultimately benefiting both parties. The article suggests that recruiters should focus on competency assessments to minimize risks and enhance recruitment processes.Weekly Induction Assessment
Weekly Induction AssessmentAmbre Quinn
油
This document appears to be a performance assessment for an employee over their first 90 days at a new job. It includes goals and skills across multiple categories that are evaluated on a periodic basis. Key areas that are assessed include productivity, customer support, coachability, and demonstration of skills related to phone/computer systems, product knowledge, accounts, and problem solving. The employee's performance is rated on a scale for each goal, and they sign off with their supervisor at various intervals to indicate their progress is being monitored and evaluated during the training period.Hiring and Growing Top Salespeople
Hiring and Growing Top SalespeopleIra Wolfe
油
SalesMax is a web-based assessment tool designed to identify and develop consultative sales professionals by measuring their sales personality, knowledge, and motivations. It provides selection and development reports to enhance employee performance and guide managers in the hiring process, showing a strong correlation between higher scores and increased sales success. The tool is validated based on extensive research and allows for customization to meet organizational needs.TMTR Capability Story
TMTR Capability StoryTMTR People Solution Pvt. Ltd.
油
TMTR specializes in providing comprehensive workforce talent management solutions to enhance organizational growth. Their services include competency modeling, smart hiring solutions, employee development, and impact measurement, all aimed at defining success factors and improving hiring and training processes. With over 17 years of experience, TMTR focuses on empowering organizations to understand and measure employee effectiveness and potential.Employee Performance Improvement
Employee Performance ImprovementJohn Eve
油
Excellence Achievement LLC, founded in 1991, specializes in improving organizational performance through reliable assessment tools focused on resolving people-related issues. The document highlights the significant costs and challenges associated with hiring the right employees, emphasizing the importance of using scientific methods and assessments to enhance recruitment and management processes. Profiles International provides a range of solutions that aid in better hiring decisions, employee motivation, and overall productivity improvement.Assessment Edge Product Catalog
Assessment Edge Product Catalogassessmentedge
油
This document summarizes the services provided by Assessment Edge, including occupational assessments for hiring, training, and management that are available in 32 languages across 122 countries. It describes how Assessment Edge's ProfileXT assessment measures job fit and can be used for employee selection, onboarding, management, and strategic workforce planning. The assessment evaluates thinking style, behaviors, interests, and match to specific jobs.Our 5 step process to hire for excellence - Kayako webinar slides
Our 5 step process to hire for excellence - Kayako webinar slidesKayako
油
The document outlines a five-step hiring process designed to hire excellent candidates, including phone screenings, structured interviews, and a take-home test. It emphasizes the importance of a candidate scorecard focusing on desired outcomes rather than just qualifications, alongside competencies required for cultural fit. Additionally, it includes best practices for interviewing and checking references to ensure a thorough evaluation of candidates.WhyAssessments
WhyAssessmentsArmand Hebert
油
Assessments can help organizations in several ways:
1) Assessments identify the strengths and weaknesses of job applicants and employees to match them to the right jobs and maximize their talents.
2) They teach sales teams to identify customer behaviors and adapt their selling style accordingly.
3) Assessments help customer support teams improve their communication and profiling skills to better serve customers.Ascentii Executive Overview
Ascentii Executive OverviewLDR.repsystems
油
Ascentii Executive Placement Solutions, a division of Epic Software Corporation, provides web-based tools for recruiters to enhance candidate quality and streamline the hiring process, which can cut hiring time by up to 50%. Their suite of recruiter tools, including the RoleFit Survey, is designed to assess candidates' fit based on job competencies, leading to improved employee retention and performance. Organizations partnering with Ascentii report significant savings and increased efficiency in recruitment, making their investment mutually beneficial.Competency mapping of two job descrptions
Competency mapping of two job descrptionsAshok Kumar Venkata
油
This document discusses competency mapping for a sales manager role and research and development staff role. It defines competency and lists different types of competencies. It outlines the steps in competency mapping including identifying roles, collecting data through interviews, identifying skills and proficiency levels, and mapping competencies. Assessment tools for competency mapping include behavioral event interviews and surveys. Competencies are mapped for a sales manager role focusing on dimensions like sharing vision, communication, planning, and being a team builder. Competencies are also mapped for an R&D staff role focusing on technical, managerial, and behavioral dimensions.Pinstripe Presents Quality of Hire Myth or Measurement
Pinstripe Presents Quality of Hire Myth or MeasurementCielo
油
This document discusses measuring the quality of new hires. It begins by noting that top performers can be worth much more than average performers. It then discusses how the quality of hires is often thought to be immeasurable but can actually be measured by defining quality for each role and developing standards. It provides examples of measuring skills, experience, motivation and fit. It suggests ways to improve quality of hire like clear job descriptions and effective assessments. Finally, it discusses using assessments to predict performance and continuously refining the hiring process.Employee Monitoring PowerPoint Presentation 際際滷s
Employee Monitoring PowerPoint Presentation 際際滷s 際際滷Team
油
The document contains various employee assessment templates and tools designed for evaluating employee performance, skills, and competencies. It includes forms for self-assessment, performance reviews, and skill inventory, along with rating scales for various work attributes and characteristics. Additionally, it provides guidelines for conducting employee evaluations across different criteria such as communication, teamwork, and initiative.Franchise consultant performance appraisal
Franchise consultant performance appraisalameliathomas603
油
This document provides a performance appraisal framework for franchise consultants, detailing various methods of evaluation, performance criteria, and rating definitions. It includes resources for conducting assessments, sample phrases for performance reviews, and different appraisal methods like management by objectives, 360-degree feedback, and graphic rating scales. The aim is to ensure consistency and objectivity in evaluating employee performance while identifying strengths and areas for improvement.Profiles All Products Brochure
Profiles All Products BrochureMSEA2009
油
This document provides an overview of various assessment tools and products offered by Profiles International to help companies with employee-related challenges. Some of the tools discussed include the ProfileXT for job matching, the Customer Service Profile for assessing customer service skills, the CheckPoint 360 system for feedback and professional development, and tools for sales assessment, team analysis, background checks, and improving manager-employee relationships. The assessments are described as providing accurate data to help with hiring, training, management, and improving productivity. It's a Fit!...How to Assess, Select, Retain, and Evaluate Top Talent
It's a Fit!...How to Assess, Select, Retain, and Evaluate Top TalentWorking Resources
油
The document presents strategies for assessing, selecting, retaining, and coaching high-performing employees to enhance organizational culture and performance. It emphasizes the importance of hiring individuals whose competencies and values align with the company, as well as the role of emotional intelligence in leadership. Additionally, it outlines practical steps for effective interviewing, employee evaluation, and retention to create a motivating work environment.Enlightened Leadership
Enlightened Leadershipstefanvale
油
This document discusses how transformational leadership and Lean Six Sigma can be used to improve customer service and business results. It advocates for focusing on customers and employees. Leaders should understand the customer experience through methods like experiencing the customer service process anonymously. They should also develop employees through training and empowerment to deliver excellent customer service. Satisfied customers and employees will drive business success through loyalty, spending, and job retention.Employee Experience in a multi national company
Employee Experience in a multi national companylidetbiruk
油
Employee Experience in a multinational companyImproving Organizational Performance Through Pre Employment Testing
Improving Organizational Performance Through Pre Employment TestingBruce Chesebrough
油
The document discusses using pre-hire testing to improve organizational performance by reducing the costs of bad hires. It outlines the true costs of a bad hire, which can include lost productivity, expenses associated with recruiting and training replacement workers, and impacts on employee morale. The presentation then argues that pre-hire testing can help lower the risks of a bad hire by providing a more accurate assessment of a candidate's suitability for a position based on comparing their behavioral profile to that of successful employees in similar roles. Customizable pre-hire tests are positioned as helping hiring managers choose candidates that are the best fit for both the job and organizational culture.HireIQ - Moneyball: The Science of Building a Winning Contact Center
HireIQ - Moneyball: The Science of Building a Winning Contact CenterHireIQ Solutions, Inc.
油
The document discusses applying the 'Moneyball' approach, originally used in baseball, to optimize hiring in contact centers by using data analytics to assess and predict agent performance. It emphasizes the importance of pre-hire assessments in identifying attributes that correlate with long-term success and retention, aiming to reduce high turnover rates. The presentation outlines strategies for improving hiring practices and retention through systematic measurement and analytics-driven decision-making.Profile XT-Sales Employee Assessment
Profile XT-Sales Employee AssessmentDavid Dennard
油
Profiles International is a global company that has been providing assessment tools to help businesses build high-performance workforces since 1991. They focus on addressing "people challenges" by helping companies select the right candidates, make managers more effective, accelerate employee productivity, and retain top performers. Their Sales Placement Report uses the Profile XT-Sales assessment to measure candidates' thinking styles, behavioral traits, and occupational interests to provide a holistic view of their suitability for sales roles and suggest ways to improve performance.Measurably Better
- 1. A Measurably Better Employee
- 2. EG Average Turnover % at an Example Customer 340 425 520 500 325 300 311
- 4. Proprietary Selection Process Pre-Screen and Work History Attitude Assessment Cognitive/ Personality Assessment On-line Application Topgrading Screening Interview Criminal Background Check, SSN Verification, 5-Panel Drug Test Safety Training, EG Orientation, Customer Orientation
- 5. SuccessCheck
- 6. Proprietary Selection Attitude (80 questions) Dishonesty Aggression Dependability Integrity Cognitive (30 questions, 7 minutes) Speed of learning Ability to problem solve Personality (70 questions, 8 minutes) Ability to follow rules Assertiveness Teamwork Stability Organization Detail-oriented
- 7. Topgrading
- 8. 油
- 9. Service Reviews Metrics Track Report Improve
- 10. A Measurably Better Employee