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Shopping For Ip PBX

Mohamed El-Mohri
Mohamed El-Mohri

It is now not a question of if IP Telephony will be adopted but when. .the key issue today is when to implement and how to manage the migration to converged networks

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IP Telephony @ Your Fingertips Shopping for an IP-PBX
Someday is Today It is now not a question of if IP Telephony will be adopted but when. .the key issue today is when to implement and how to manage the migration to converged networks. Gartner, The Road to IP Telephony
Agenda IP-PBX Market Overview Traditional PBX vs IP-PBX What to look for in an IP-PBX? Benefits of Moving to an IP-PBX Dialexia Corporate Overview Dialexia Products Overview Dial-Office IP-PBX Solution
Value/Benefits of Convergence Ease of Network Management Enhanced Productivity Ability to Deploy New Bandwidth-Intensive and Converged Applications Greater Simplicity in Vendor/CPE Management Cost Savings
The IP-PBX Market Shipments of IP lines result from sales of both pure IP and hybrid IP/TDM PBXs. Hybrids currently contribute most of the volume. Continuing a trend, sales of IP PBX lines surged in 2005, while those of TDM lines declined. The number of IP PBX lines shipped worldwide rose 46 percent to 11.5 million in 2005. This year the number will likely reach over 20 million. By contrast, sales of analog and digital TDM PBX lines decreased 2 percent to 37.6 million in 2005, and will decrease 7 percent this year to 35 million. IP shipments were particularly strong in the fourth quarter of last year, rising 52 percent year-on-year to 3.45 million lines Source: DellOro Group, 2006
The IP-PBX Market According to the Gartner Group PBX System Replacement Market is estimated to be between 2 and 4 million systems per year . The chart below shows the worldwide number of PBX systems sold by the number of extensions (stations). Source: Gartner Group
The IP-PBX Market Source: Gartner group Enterprise 2.77% 55,819 101 to 400 Medium 6.13% 123,420 49 to 100 SME 10.84% 218,382 25 to 48 Small 24.35% 490,521 9 to 24 SOHO 55.20% 1,112,159 1 to 8 Description Percentage% Market Size Number of Extensions
IP-PBX Market Source: Frost & Sullivan, 2004 Delivery Predictions for Various PBX Models (2002-2006) Of the total PBX deliveries in 2005-2006, 50% are predicted to come from IP-Telephony
Traditional PBX vs IP-PBX Shipments & Growth (1999-2006)
IP PBXs are often easier to administer than traditional PBXs since administrators can easily configure their IP PBX services using a PC browser. With an IP PBX, moving an employee is as simple as unplugging a telephone and plugging it in at a new location - as opposed to costly service calls from legacy PBX vendors. Additionally, IP PBX owners do not have two separate networks to manage with additional infrastructure costs. Traditional PBX vs IP-PBX
What to look for in an IP-PBX? 89% of IP telephony managers polled felt that System Reliability was the most important Telephone System Capability 68% felt simplification of MAC (Moves, Adds, and Changes) was the No. 1 function in terms of Management Functions The desire for a single interface to manage the phone system followed close behind at 66%. In the Category Additional Telephone System Applications, Conferencing and Mobility were considered most important. Source: Computer World - (Whitepaper: Enterprises Rate Importance of IP Telephony Features, Management, and Applications ; www.computerworld.com ) Required Features & Applications by Management
77% felt that the most important Telephone System Capability for the end-user was Ease of Use and Audio Quality 23% felt that Advanced Features were most important. Least important feature was Unified Messaging. Required Features & Applications by End Users What to look for in an IP-PBX? Source: Computer World - (Whitepaper: Enterprises Rate Importance of IP Telephony Features, Management, and Applications ; www.computerworld.com )
Benefits of moving to an IP-PBX Incremental IP-PBX migration port by port Critical system reliability Investment protection Continued high performance feature/function and application support PSTN interoperability
Dialexia Corporate Overview Founded in 2001 Head office in Montreal, Canada 22+ Employees Started by developing VoIP products and offering VoIP services Offer server based software products
Mission Statement To provide innovative and advanced voice & data applications over IP for: IP-Telephony systems for SMEs; Small & medium carriers, ITSPs. Dialexia Corporate Overview
Internet Telephony Service Provider Products Dial-Gate: Soft-Switch for VoIP and PSTN calls for Broadband Virtual Phone (DID) with services (Voice Mail, Follow me and other features). Dial-Centrex: Hosted PBX Dialexia Product Overview
SME Products Dial-Office: IP-based PBX: Software based IP telephony switch. Dial-Com: Soft-phone used to allow callers to make & receive calls from/to PC. Dial-Console: Soft-phone used by Dial-Office receptionists. Dialexia Product Overview
TMC product of the Year 2005 (Dial-Office) Pulver 100 Company to Watch 2006 TMC Best of Show 2006 (Hosted PBX) BCR/Miercom IP-PBX Review (Best Architecture Dial-Office) Hammer Tested Awards & Accomplishments Dialexia Product Overview
Dial-Office IP-PBX Solution Dial-Office is a 100% SIP based IP PBX. It is fully interoperable with the industrys leading gateways, phones and equipment. It has innovative technology to support NAT/Firewall environments. It detects far-end NAT/firewall & near-end NAT/firewall presence.
Dial-Office IP-PBX Solution Features Benefits Increase overall productivity Enhanced customer service Enhanced features: Follow me, UM, IM, Presence One network team required Reduces cost of HR & wiring Integrates in the company LAN Reduces cost of international & long distance calls Reduces cost of administration & management fees (one invoice) No carrier dependencies to terminate long distance/ international calls
Dial-Office IP-PBX Solution Features Benefits Eliminate toll when calling the office Always reachable enhanced customer service Enable remote worker Eliminates toll for intra-branch communications Reduces PSTN lines Reduces fixed monthly recurring cost Scalable Integrates with the company WAN Fast ROI Low cost of acquisition
Configuration Size: 10 400 extensions O/S: Windows/Linux based server Programming Language: JAVA; this makes it easily portable to Linux. Database: Currently MS SQL Migration: MySQL in order to support Linux Interoperability: SIP based, to support as many SIP devices as possible Dial-Office IP-PBX Solution System Requirements
Miercom and Business Communications Review (BCR) recently tested Dial-Office and published the results in an article entitled Low-End IP-PBXs: SIP or Proprietary in the June 2005 edition of BCR. Dial-Office IP-PBX Solution Dialexias Dial-Office earned the highest score in Architecture, 12 1/2 out of 15 points. Among its distinguishing achievements were: the broadest set of high-availability features scalability to 400 IP stations, based largely on the capacity of the call-control server broad third-party device and endpoint support, due to the open SIP environment. Miercom BCR Industry Review
Merci Thank You

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Shopping For Ip PBX

  • 1. IP Telephony @ Your Fingertips Shopping for an IP-PBX
  • 2. Someday is Today It is now not a question of if IP Telephony will be adopted but when. .the key issue today is when to implement and how to manage the migration to converged networks. Gartner, The Road to IP Telephony
  • 3. Agenda IP-PBX Market Overview Traditional PBX vs IP-PBX What to look for in an IP-PBX? Benefits of Moving to an IP-PBX Dialexia Corporate Overview Dialexia Products Overview Dial-Office IP-PBX Solution
  • 4. Value/Benefits of Convergence Ease of Network Management Enhanced Productivity Ability to Deploy New Bandwidth-Intensive and Converged Applications Greater Simplicity in Vendor/CPE Management Cost Savings
  • 5. The IP-PBX Market Shipments of IP lines result from sales of both pure IP and hybrid IP/TDM PBXs. Hybrids currently contribute most of the volume. Continuing a trend, sales of IP PBX lines surged in 2005, while those of TDM lines declined. The number of IP PBX lines shipped worldwide rose 46 percent to 11.5 million in 2005. This year the number will likely reach over 20 million. By contrast, sales of analog and digital TDM PBX lines decreased 2 percent to 37.6 million in 2005, and will decrease 7 percent this year to 35 million. IP shipments were particularly strong in the fourth quarter of last year, rising 52 percent year-on-year to 3.45 million lines Source: DellOro Group, 2006
  • 6. The IP-PBX Market According to the Gartner Group PBX System Replacement Market is estimated to be between 2 and 4 million systems per year . The chart below shows the worldwide number of PBX systems sold by the number of extensions (stations). Source: Gartner Group
  • 7. The IP-PBX Market Source: Gartner group Enterprise 2.77% 55,819 101 to 400 Medium 6.13% 123,420 49 to 100 SME 10.84% 218,382 25 to 48 Small 24.35% 490,521 9 to 24 SOHO 55.20% 1,112,159 1 to 8 Description Percentage% Market Size Number of Extensions
  • 8. IP-PBX Market Source: Frost & Sullivan, 2004 Delivery Predictions for Various PBX Models (2002-2006) Of the total PBX deliveries in 2005-2006, 50% are predicted to come from IP-Telephony
  • 9. Traditional PBX vs IP-PBX Shipments & Growth (1999-2006)
  • 10. IP PBXs are often easier to administer than traditional PBXs since administrators can easily configure their IP PBX services using a PC browser. With an IP PBX, moving an employee is as simple as unplugging a telephone and plugging it in at a new location - as opposed to costly service calls from legacy PBX vendors. Additionally, IP PBX owners do not have two separate networks to manage with additional infrastructure costs. Traditional PBX vs IP-PBX
  • 11. What to look for in an IP-PBX? 89% of IP telephony managers polled felt that System Reliability was the most important Telephone System Capability 68% felt simplification of MAC (Moves, Adds, and Changes) was the No. 1 function in terms of Management Functions The desire for a single interface to manage the phone system followed close behind at 66%. In the Category Additional Telephone System Applications, Conferencing and Mobility were considered most important. Source: Computer World - (Whitepaper: Enterprises Rate Importance of IP Telephony Features, Management, and Applications ; www.computerworld.com ) Required Features & Applications by Management
  • 12. 77% felt that the most important Telephone System Capability for the end-user was Ease of Use and Audio Quality 23% felt that Advanced Features were most important. Least important feature was Unified Messaging. Required Features & Applications by End Users What to look for in an IP-PBX? Source: Computer World - (Whitepaper: Enterprises Rate Importance of IP Telephony Features, Management, and Applications ; www.computerworld.com )
  • 13. Benefits of moving to an IP-PBX Incremental IP-PBX migration port by port Critical system reliability Investment protection Continued high performance feature/function and application support PSTN interoperability
  • 14. Dialexia Corporate Overview Founded in 2001 Head office in Montreal, Canada 22+ Employees Started by developing VoIP products and offering VoIP services Offer server based software products
  • 15. Mission Statement To provide innovative and advanced voice & data applications over IP for: IP-Telephony systems for SMEs; Small & medium carriers, ITSPs. Dialexia Corporate Overview
  • 16. Internet Telephony Service Provider Products Dial-Gate: Soft-Switch for VoIP and PSTN calls for Broadband Virtual Phone (DID) with services (Voice Mail, Follow me and other features). Dial-Centrex: Hosted PBX Dialexia Product Overview
  • 17. SME Products Dial-Office: IP-based PBX: Software based IP telephony switch. Dial-Com: Soft-phone used to allow callers to make & receive calls from/to PC. Dial-Console: Soft-phone used by Dial-Office receptionists. Dialexia Product Overview
  • 18. TMC product of the Year 2005 (Dial-Office) Pulver 100 Company to Watch 2006 TMC Best of Show 2006 (Hosted PBX) BCR/Miercom IP-PBX Review (Best Architecture Dial-Office) Hammer Tested Awards & Accomplishments Dialexia Product Overview
  • 19. Dial-Office IP-PBX Solution Dial-Office is a 100% SIP based IP PBX. It is fully interoperable with the industrys leading gateways, phones and equipment. It has innovative technology to support NAT/Firewall environments. It detects far-end NAT/firewall & near-end NAT/firewall presence.
  • 20. Dial-Office IP-PBX Solution Features Benefits Increase overall productivity Enhanced customer service Enhanced features: Follow me, UM, IM, Presence One network team required Reduces cost of HR & wiring Integrates in the company LAN Reduces cost of international & long distance calls Reduces cost of administration & management fees (one invoice) No carrier dependencies to terminate long distance/ international calls
  • 21. Dial-Office IP-PBX Solution Features Benefits Eliminate toll when calling the office Always reachable enhanced customer service Enable remote worker Eliminates toll for intra-branch communications Reduces PSTN lines Reduces fixed monthly recurring cost Scalable Integrates with the company WAN Fast ROI Low cost of acquisition
  • 22. Configuration Size: 10 400 extensions O/S: Windows/Linux based server Programming Language: JAVA; this makes it easily portable to Linux. Database: Currently MS SQL Migration: MySQL in order to support Linux Interoperability: SIP based, to support as many SIP devices as possible Dial-Office IP-PBX Solution System Requirements
  • 23. Miercom and Business Communications Review (BCR) recently tested Dial-Office and published the results in an article entitled Low-End IP-PBXs: SIP or Proprietary in the June 2005 edition of BCR. Dial-Office IP-PBX Solution Dialexias Dial-Office earned the highest score in Architecture, 12 1/2 out of 15 points. Among its distinguishing achievements were: the broadest set of high-availability features scalability to 400 IP stations, based largely on the capacity of the call-control server broad third-party device and endpoint support, due to the open SIP environment. Miercom BCR Industry Review