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Design Principles & Practices 2016
A comparative analysis of Two Digital
Platforms Designed for the Interaction
of City Managers and Citizens
Kelly Kiyumi Shigeno
Daniela Kutschat Hanns
10th Design Principles & Practices International Conference
Design Transforming Society
Artes & Design | PUC-Rio

10th Design Principles & Practices
Kelly Kiyumi Shigeno
Currently an Interaction Designer and a M.Sc. candidate at the
Architecture and Urbanism College of University of
Sao Paulo (FAU-USP)
Daniela Kutschat Hanns
Professor at the Architecture and Urbanism College of University
of Sao Paulo (FAU-USP) and vice-coordinator of the Labvisual
research group, her main research areas are the project process
and development in art, design and urbanism and architecture. Her
main research interest are the design process of digital services
and collaborative platforms that imply new models and initiatives
concerned about the city development and citizens welfare

10th Design Principles & Practices | Kelly Kiyumi Shigeno & Daniela Kutschat Hanns
Brazil

Brazilian
population
204.450.649
204 million in 2015, According
to IBOPE (Brazilian Institute of
Statistic and Research)

At the same time
Cellphone numbers
283,4 million
2015, According to IBOPE

in 2014
93,5% of
residences have
a telephone
number

among them
56,3% choose
to have a
cellphone
over a
landline

Social media and other digital
networked tools change the
way people interact with
each other and how
governments communicate
with to their citizens.

In the past few years, we could observe
a growing number of analysis addressing events
that have shown the influence of social
media in emerging political scenarios

Occupy Wall Street (DeLuca, Lawson & Sun, 2012)
http://www.hannaharendtcenter.org/wp-content/uploads/2014/10/175.jpg

Arab Spring - Tahrir Square (Lotan et al., 2011)

Brazil’s Vinegar Uprising (Singer, 2013; Carvalho, 2013)

in this context:
a) What are the emergent needs from civil
society?
b) How Government could respond to these
new challenges?

in this context:
a) What are the emergent needs from civil
society?
Citizen-Sourcing (Citizens to Government): the
public helps influence directions, results, and work as
sensors monitoring service status and new incidents;
Linders (2012, p. 447)

in this context:
b) How Government could respond to these
new challenges?
Government as a Platform (Government to Citizen):
a means for the government to make their data and
knowledge available for the citizens;

We selected two applications to analyze
key similarities and differences:
a) Colab (v. 2.0.1) b) Rio 1746 (v.1.7.9)

a) Colab (v. 2.0.1) - Citizen-Sourcing

b) Rio 1746 (v.1.7.9)

Conducted an oriented navigation using a
questionnaire roadmap consisting of five
main themes:
1- Access rights and Privacy
2- View and Change Reports Data
3- Social Communication
4- Feedback
5- Gamification Elements

We conducted an oriented navigation* in
order to accomplish three main tasks:
- sign up
- make a report
- find your report.
*The oriented navigation is a set of rules guided by a
questionnaire in order to provide uniformity during the
sample analysis, according to Silva (2012, p. 157)

Access right and Privacy questionnaire roadmap

View and Change Reports Data questionnaire roadmap

Social Communication questionnaire roadmap

Feedback questionnaire roadmap

Gamification Elements questionnaire roadmap

In summary, the design approaches taken by both city
managers (Government to Citizen) and civil society (Citizens to
Government) reveals distinct objectives. Governments pursue
a better way to get and provide data and information about
the city. Citizens may be searching for like-minded people to
support a common cause.

The Rio 1746 application focuses on
features to receive and respond directly
to the user. We noticed that Social
Communication and Gamified features are
not the application main concern.

The Colab application is a
communication tool that links
people with common propositions
or within a same area. Although the
application consists of mainly Social
Communication features, based in
our literature review, we believe that
Gamification features could significantly
enhance the user engagement.

Based on our methodology, we can concluded that both
applications need to improve in terms of engagement
and social features to achieve a large amount of current
users, showing that there is still a gap to design better
interfaces to foster a tight communication between
citizens and governments.

Thank you!
@kiyumii
kellykiyumi@gmail.com

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