A House Divided - MX '08
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My talk from Adaptive Path's MX Conference on April 22nd, 2008 in San Francisco. I cover the lessons service and customer experience designers can learn from how restaurants are run - merging the needs and capabilities of the front and back of the house to deliver compelling experiences.
A House Divided - MX '08
- 1. A HOUSE DIVIDED Two Perspectives on Managing the Customer Experience Ryan Freitas | ryan@adaptivepath.com
- 2. Ideas from Neighboring 酷庄艶鉛糸壊.
- 3. I stick with subjects I'm passionate about and avoid any article or subject where I'd have to adopt the pose of expert or authority. - Tony Bourdain