ABC Case Study Oct2006 Web
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ABC Fine Wine and Spirits is a large wine and spirits retailer operating over 150 stores across Florida. They were facing issues with outdated security systems including storage limitations and lack of remote access. They implemented Verint's Nextiva Specialty Retail solution to standardize security across stores and reduce shrinkage, provide a safe environment, and easily manage video. The system integrated with their POS system to allow remote video access and searching by date and employee. This helped ABC Fine Wine and Spirits reduce costs associated with security and investigations and enhance operations.
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ABC Case Study Oct2006 Web
- 1. Verint Solutions in Action ABC Fine Wine and Spirits A Case Study The Company ABC Fine Wine and Spirits is the largest privately-held fine wine and spirits merchant in the United States. Established in 1936 and headquartered in Florida, the company carries an extensive selection of wines, spirits and beers, along with a selection of gourmet foods that includes cheeses, chocolates, and snack items. Operational Overview In business for more than 70 years, ABC Fine Wine and Spirits today operates 153 retail stores throughout the Florida peninsula, from Jacksonville and Tallahassee to South Miami and Naples. Strategic Challenge Standardize on a solution for ABC Fine Wine and Spirits geographically-distributed retail stores to: Reduce shrinkage Provide a safe environment for customers and employees Manage video security easily and effectively The Solution Nextiva Specialty Retail The Bottom Line ABC stores are networked to a centralized mainframe server in which real- time sales transactions reside. To help optimize security and efficiency, Verint速 engineers developed a customized integration to ABCs proprietary POS network at the store level. Remote access to video saves time for Loss Prevention managers and investigators because they no longer have to send videotapes between locations or drive to stores to investigate events. Additionally, investigators can leverage Nextiva Specialty Retails easy-to-use filter and search logs that recall specific events by employee, date, and ID. Today, Nextiva Specialty Retail helps ABC Fine Wine and Spirits resolve complaints and liability claims quickly and efficiently. We have already seen significant savings on both hard and soft costs associated with security and investigations, Louis DeFalco, Corporate Directory of Safety & Security said. We have seen significant savings on both hard and soft costs associated with security and investigations This system has helped us reduce shrinkage and internal staff issues. Louis DeFalco Corporate Directory of Safety & Security ABC Fine Wine & Spirits
- 2. Verint. Powering Actionable Intelligence.速 Verint Systems Inc. (NASDAQ: VRNT) is a leading global provider of analytic software-based solutions for security and business intelligence. Verint solutions help organizations make sense of the vast voice, video, and data available to them, transforming this information into actionable intelligence for better decisions and highly effective performance. Since 1994, Verint has been committed to developing innovative solutions that help global organizations achieve their most important objectives. Today, organizations in over 50 countries use Verint solutions to enhance security, boost operational efficiency, and fuel profitability. info@verint.com 1-866-NEXTIVA www.verint.com/videosolutions 330 South Service Road Melville, NY 11747 USA October 2006 By providing this document, Verint Systems Inc. is not making any representations regarding the correctness or completeness of its contents and reserves the right to alter this document at any time without notice. All marks referenced herein with the 速 or TM symbol are registered trademarks or trademarks of Verint Systems Inc. or its subsidiaries. All rights reserved. All other marks are trademarks of their respective owners. 息 2006 Verint Systems Inc. All rights reserved. A Strategic Approach to Safety and the Bottom Line Many ABC Fine Wine and Spirits stores had outdated VCR surveillance equipment and inefficient standalone DVRs, and were experiencing retention and data storage issues, as well as questions about the validity of video evidence. When Louis DeFalco joined ABC Fine Wine and Spirits as Corporate Directory of Safety & Security, he recognized a need to update the existing infrastructure. DeFalco and his IT department worked with Verint to identify a solution to replace their video security system. I was looking for a company that could address my concerns about storage, usability, support, remote accessibility and Point Of Sale (POS) integration, DeFalco stated. After examining a variety of solutions, ABC Fine Wine and Spirits selected Nextiva Specialty Retail. This system has already helped us reduce shrinkage and internal staff issues. We are quickly becoming known for our tough security policies. DeFalco adds. ABC Fine Wine and Spirits also wanted to monitor and record suspicious activity. Integration of the companys Point Of Sale (POS) system with Nextiva Specialty Retail enables managers and authorized staff to view recorded video associated with potentially fraudulent transactions, such as voided and no-sale transactions, merchandise discounts, and price changes. DeFalco says, Being able to see everything from key strokes to cash control allows us to quickly prosecute dishonest individuals. By giving us the opportunity to adapt 21st century technology to a 70 year old company, Verint has helped us enhance our operations and improve our bottom line.