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Ha鍖lat
Smart
Card
Ha鍖lat
Smart
Card User Guide
Ha鍖lat smart card is designed to facilitate payment
of travel fares in public transport buses in the Emirate
of Abu Dhabi.
This card is available in six categories to meet di鍖erent
requirements and needs of the public.
Ha鍖lat card enables users to recharge their cards
with a cash value via (T-purse), obtain travel passes or
both, according to the type of the card.
Ha鍖lat card is easy-to-use, 鍖exible and smart, and it
features incentive programs for frequent travelers.
Features available from services outletsfor Ha鍖lat cards
Ticket Sales o鍖ce Ticket Vending Machine
Inside the main bus stations, ticket
sales o鍖ce and customer service
center in the Department of
Transport
Inside the main bus stations,
inside shopping malls,
some public bus stops,
in some health centers
Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change
for Cash
Accepts Credit
/Debit Cards
Issue New
Ha鍖lat Card
Ha鍖lat Card Types Buy or Reload
Balance
Balance Inquiry Addition of
Special Permits
Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change
for Cash
Accepts Credit
/Debit Cards
Issue New
Ha鍖lat Card
Ha鍖lat Card Types Buy or Reload
Balance
Balance Inquiry Addition of
Special Permits
Yes Yes Yes Yes
Yes Yes Yes
In the
Future In the
Future
Yes
Yes Yes Yes
YesYesNo
No
Features available from services outletsfor Ha鍖lat cards
Intercity Driver Console
Inside the main bus stations,
within all the shaded bus stops
Inside a bus traveling between cities
Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change
for Cash
Accepts Credit
/Debit Cards
Issue New
Ha鍖lat Card
Ha鍖lat Card Types Buy or Reload
Balance
Balance Inquiry Addition of
Special Permits
Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change
for Cash
Accepts Credit
/Debit Cards
Issue New
Ha鍖lat Card
Ha鍖lat Card Types Buy or Reload
Balance
Balance Inquiry Addition of
Special Permits
YesNo Yes No Yes only
by the driver
NoNoNoYes Yes Yes Yes No
NoYesYes
Features available from services outlets for Ha鍖lat cards
Ticket Sales o鍖ce Ticket Vending Machine Intercity Driver Console
Inside the main bus stations, ticket
sales o鍖ce and customer service
center in the Department of
Transport
Inside the main bus stations,
shopping malls, some public bus stops
and Airport
Inside the main bus stations,
in all bus shelters, some shopping malls
and Hospitals
Inside intercity buses
Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change
for Cash
Accepts Credit
/Debit Cards
Issue New
Ha鍖lat Card
Ha鍖lat Card Types Buy or Reload
Balance
Balance Inquiry Addition of
Special Permits
Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change
for Cash
Accepts Credit
/Debit Cards
Issue New
Ha鍖lat Card
Ha鍖lat Card Types Buy or Reload
Balance
Balance Inquiry Addition of
Special Permits
Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change
for Cash
Accepts Credit
/Debit Cards
Issue New
Ha鍖lat Card
Ha鍖lat Card Types Buy or Reload
Balance
Balance Inquiry Addition of
Special Permits
Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change
for Cash
Accepts Credit
/Debit Cards
Issue New
Ha鍖lat Card
Ha鍖lat Card Types Buy or Reload
Balance
Balance Inquiry Addition of
Special Permits
Yes Yes Yes Yes
Yes Yes Yes
In the
Future
In the
Future
Yes
Yes Yes YesYes
YesYesYes
No No Yes No
Yes -
by the driver
NoNoNoYes Yes Yes Yes -
if available
No
NoNo YesYes
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
Temporary
Permanent
Personalized
Special Needs
Senior Citizens
Students
AED 30 Unlimited
travel pass inside city
and in suburbs (for 7
successive days)
renewable before the
鍖rst pass expiry date
AED 80 Unlimited
travel pass inside city
and in suburbs (for 30
successive days)
renewable before the
鍖rst pass expiry date
AED 500 Unlimited
travel pass inside city
and in suburbs (for
356 successive days)
renewable before the
鍖rst pass expiry date
Up to AED 150
rechargeable in the
card is still valid
buses inside the city
The price of the card does not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special
travel pass for public buses.
Ha鍖lat Card
Categories
Temporary Card
 Limited Period
Permanent Card
(Anonymous)
Permanent Card
(Personalized)
Special Needs
Card
Senior Citizen
Card
Student Card
Card Price
Card validity
from date
of purchase
Top up (T-purse)
with cash
Add special passes to the card
14 Days
Optional / or
add a -7day
travel pass
Optional/ or
add a cash value
in the T-purse
No
5 YearsAED 5
AED 5
AED 10
No
No
YesYesYes
Yes for
intercity travel
Yes
With this card you can add a cash value to the T-purse or add a special pass, but not both.
Card validity is subject to conditions of good use and conservation. Free use of the services described in the table above applies to the services in the city of Abu Dhabi only,
whereas the free services in the cities of Al Ain and the Western Region will be announced later.
In case you are interested in using special bus passes inside the cities and in the suburbs of the city of
Abu Dhabi, Al Ain or the Western Region, you have to purchase special passes for each city separately.
Via public transport
buses inside the city
Via public transport
buses in suburbs
Via intercity public
transport buses
Bus stations,
shopping
centers,
Automated
Ticket
Machines,
Customer Care
Centers
The ticket o鍖ce
at bus stations
the required
documents and
personal photo
Public transport means available for each
Ha鍖lat card category
Ha鍖lat
card
outlets
No
Free
With fees
With fees
Annually paid
Free use of the services described in the table above applies to the services in the city of Abu Dhabi only,
whereas the free services in the cities of Al Ain and the Western Region will be announced later.
In case you are interested in using special bus passes inside the cities and in the suburbs of the city of
Abu Dhabi, Al Ain or the Western Region, you have to purchase special passes for each city separately.
AED 30 Unlimited
travel pass inside city
(for 7 successive
days) renewable as
long the card is valid
AED 80 Unlimited
travel pass inside city
(for 30 successive
days) renewable as
long the card is valid
AED 500 Unlimited
travel pass inside city
and suburbs (for 365
successive days)
renewable as long the
card is valid
Up to AED 150
rechargeable if the
card is still valid
Via public transport -
city bus services
(local)
Via public transport -
suburbs bus services
Via public transport -
intercity bus services
The price of the card does not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special
travel pass for public buses.
Card validity is subject to conditions of good use and conservation.
With this card you can add a cash value to the T-purse or add a special pass, but not both.
Bus stations,
Shopping malls,
Ticket vending
machines,
Customer care
centers
The ticket o鍖ce
at bus stations
the required
documents and
personal photo
Ha鍖lat card
categories
Temporary Card
 Limited Period
Permanent Card
(Anonymous)
Permanent Card
(Personalized)
Special Needs
Card
Senior Citizen
Card
Student Card
Card price
Card validity
from date
of purchase
Top up (T-purse)
with cash
Add-on special passes to the card
Public transport services available for each
Ha鍖lat card category
Ha鍖lat
card
outlets
14 Days
Optional / or
add a -7day
travel pass
Optional/ or
add a cash value
in the T-purse
No
5 YearsAED 5
AED 5
AED 10
No
With fare With fare
With fare
No
YesYesYes
Yes for
intercity
services
Yes Annually paid
In case you are interested in using special passes for citybus services (local) inside Abu Dhabi, Al Ain and
Al Gharbia, you have to purchase special passes for each city separately.
Free use of the services described in the table above applies to the services in the city of Abu Dhabi and
suburbs, where as the free services in the cities of Al Ain and Al Gharbia will be announced later.
Free
This rate is calculated per actual traveled kilometer of distance from
the full bus route, according to each public transport category
mentioned.
- To check in, hold your Ha鍖lat infront of the card validator located
at the bus entrance You should be prompted with green color
message if card is accepted.
at the bus exit, to avoid charging with maximum journey fare, always
make sure to check out your card at the end of your journey,
message will appear on the card validator showing the remaining
balance.
- A red color message will be prompted for rejected cards in case of
invalid/expired cards/pass or balance. In this case, usage
of public transport service not possible.
- Passenger always should check in and check out their Ha鍖lat card
in front of card validator when boarding and alighting bus service
even in short journeys to avoid deducting the full fare of bus route
distance.
- Before using public transport, customers must ensure the validity of
Ha鍖lat cards outlets.
Uses
2 Dhs
2 Dhs
+ 5 Fils/KM
@
10 Dhs
+ 10 Fils/KM
@
By public transport service
Intercity buses
By public transport service
suburb buses
By public transport service
city buses (local)

More Related Content

Abu Dhabi Hafilat Card - Bus Transport

  • 1. Ha鍖lat Smart Card Ha鍖lat Smart Card User Guide Ha鍖lat smart card is designed to facilitate payment of travel fares in public transport buses in the Emirate of Abu Dhabi. This card is available in six categories to meet di鍖erent requirements and needs of the public. Ha鍖lat card enables users to recharge their cards with a cash value via (T-purse), obtain travel passes or both, according to the type of the card. Ha鍖lat card is easy-to-use, 鍖exible and smart, and it features incentive programs for frequent travelers.
  • 2. Features available from services outletsfor Ha鍖lat cards Ticket Sales o鍖ce Ticket Vending Machine Inside the main bus stations, ticket sales o鍖ce and customer service center in the Department of Transport Inside the main bus stations, inside shopping malls, some public bus stops, in some health centers Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change for Cash Accepts Credit /Debit Cards Issue New Ha鍖lat Card Ha鍖lat Card Types Buy or Reload Balance Balance Inquiry Addition of Special Permits Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change for Cash Accepts Credit /Debit Cards Issue New Ha鍖lat Card Ha鍖lat Card Types Buy or Reload Balance Balance Inquiry Addition of Special Permits Yes Yes Yes Yes Yes Yes Yes In the Future In the Future Yes Yes Yes Yes YesYesNo No Features available from services outletsfor Ha鍖lat cards Intercity Driver Console Inside the main bus stations, within all the shaded bus stops Inside a bus traveling between cities Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change for Cash Accepts Credit /Debit Cards Issue New Ha鍖lat Card Ha鍖lat Card Types Buy or Reload Balance Balance Inquiry Addition of Special Permits Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change for Cash Accepts Credit /Debit Cards Issue New Ha鍖lat Card Ha鍖lat Card Types Buy or Reload Balance Balance Inquiry Addition of Special Permits YesNo Yes No Yes only by the driver NoNoNoYes Yes Yes Yes No NoYesYes Features available from services outlets for Ha鍖lat cards Ticket Sales o鍖ce Ticket Vending Machine Intercity Driver Console Inside the main bus stations, ticket sales o鍖ce and customer service center in the Department of Transport Inside the main bus stations, shopping malls, some public bus stops and Airport Inside the main bus stations, in all bus shelters, some shopping malls and Hospitals Inside intercity buses Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change for Cash Accepts Credit /Debit Cards Issue New Ha鍖lat Card Ha鍖lat Card Types Buy or Reload Balance Balance Inquiry Addition of Special Permits Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change for Cash Accepts Credit /Debit Cards Issue New Ha鍖lat Card Ha鍖lat Card Types Buy or Reload Balance Balance Inquiry Addition of Special Permits Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change for Cash Accepts Credit /Debit Cards Issue New Ha鍖lat Card Ha鍖lat Card Types Buy or Reload Balance Balance Inquiry Addition of Special Permits Ha鍖lat Card Types Accepts Cash Accepts Coins Gives Change for Cash Accepts Credit /Debit Cards Issue New Ha鍖lat Card Ha鍖lat Card Types Buy or Reload Balance Balance Inquiry Addition of Special Permits Yes Yes Yes Yes Yes Yes Yes In the Future In the Future Yes Yes Yes YesYes YesYesYes No No Yes No Yes - by the driver NoNoNoYes Yes Yes Yes - if available No NoNo YesYes Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students Temporary Permanent Personalized Special Needs Senior Citizens Students
  • 3. AED 30 Unlimited travel pass inside city and in suburbs (for 7 successive days) renewable before the 鍖rst pass expiry date AED 80 Unlimited travel pass inside city and in suburbs (for 30 successive days) renewable before the 鍖rst pass expiry date AED 500 Unlimited travel pass inside city and in suburbs (for 356 successive days) renewable before the 鍖rst pass expiry date Up to AED 150 rechargeable in the card is still valid buses inside the city The price of the card does not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special travel pass for public buses. Ha鍖lat Card Categories Temporary Card Limited Period Permanent Card (Anonymous) Permanent Card (Personalized) Special Needs Card Senior Citizen Card Student Card Card Price Card validity from date of purchase Top up (T-purse) with cash Add special passes to the card 14 Days Optional / or add a -7day travel pass Optional/ or add a cash value in the T-purse No 5 YearsAED 5 AED 5 AED 10 No No YesYesYes Yes for intercity travel Yes With this card you can add a cash value to the T-purse or add a special pass, but not both. Card validity is subject to conditions of good use and conservation. Free use of the services described in the table above applies to the services in the city of Abu Dhabi only, whereas the free services in the cities of Al Ain and the Western Region will be announced later. In case you are interested in using special bus passes inside the cities and in the suburbs of the city of Abu Dhabi, Al Ain or the Western Region, you have to purchase special passes for each city separately. Via public transport buses inside the city Via public transport buses in suburbs Via intercity public transport buses Bus stations, shopping centers, Automated Ticket Machines, Customer Care Centers The ticket o鍖ce at bus stations the required documents and personal photo Public transport means available for each Ha鍖lat card category Ha鍖lat card outlets No Free With fees With fees Annually paid Free use of the services described in the table above applies to the services in the city of Abu Dhabi only, whereas the free services in the cities of Al Ain and the Western Region will be announced later. In case you are interested in using special bus passes inside the cities and in the suburbs of the city of Abu Dhabi, Al Ain or the Western Region, you have to purchase special passes for each city separately. AED 30 Unlimited travel pass inside city (for 7 successive days) renewable as long the card is valid AED 80 Unlimited travel pass inside city (for 30 successive days) renewable as long the card is valid AED 500 Unlimited travel pass inside city and suburbs (for 365 successive days) renewable as long the card is valid Up to AED 150 rechargeable if the card is still valid Via public transport - city bus services (local) Via public transport - suburbs bus services Via public transport - intercity bus services The price of the card does not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special travel pass for public buses. Card validity is subject to conditions of good use and conservation. With this card you can add a cash value to the T-purse or add a special pass, but not both. Bus stations, Shopping malls, Ticket vending machines, Customer care centers The ticket o鍖ce at bus stations the required documents and personal photo Ha鍖lat card categories Temporary Card Limited Period Permanent Card (Anonymous) Permanent Card (Personalized) Special Needs Card Senior Citizen Card Student Card Card price Card validity from date of purchase Top up (T-purse) with cash Add-on special passes to the card Public transport services available for each Ha鍖lat card category Ha鍖lat card outlets 14 Days Optional / or add a -7day travel pass Optional/ or add a cash value in the T-purse No 5 YearsAED 5 AED 5 AED 10 No With fare With fare With fare No YesYesYes Yes for intercity services Yes Annually paid In case you are interested in using special passes for citybus services (local) inside Abu Dhabi, Al Ain and Al Gharbia, you have to purchase special passes for each city separately. Free use of the services described in the table above applies to the services in the city of Abu Dhabi and suburbs, where as the free services in the cities of Al Ain and Al Gharbia will be announced later. Free
  • 4. This rate is calculated per actual traveled kilometer of distance from the full bus route, according to each public transport category mentioned. - To check in, hold your Ha鍖lat infront of the card validator located at the bus entrance You should be prompted with green color message if card is accepted. at the bus exit, to avoid charging with maximum journey fare, always make sure to check out your card at the end of your journey, message will appear on the card validator showing the remaining balance. - A red color message will be prompted for rejected cards in case of invalid/expired cards/pass or balance. In this case, usage of public transport service not possible. - Passenger always should check in and check out their Ha鍖lat card in front of card validator when boarding and alighting bus service even in short journeys to avoid deducting the full fare of bus route distance. - Before using public transport, customers must ensure the validity of Ha鍖lat cards outlets. Uses 2 Dhs 2 Dhs + 5 Fils/KM @ 10 Dhs + 10 Fils/KM @ By public transport service Intercity buses By public transport service suburb buses By public transport service city buses (local)