Access services and User Experience Partnerships in Libraries
- 1. ACCESS SERVICES & UX Complementary Roles #accesslibux
- 2. Access & User Experience #accesslibux A Little Something About Us Kristina Rose Head Access Services kristina.rose@nyu.edu Nadaleen Tempelman-Kluit Head, User Experience (UX) ntk2@nyu.edu @nadaleen
- 3. where We work New York University Weve gone global! 11 study abroad locations Three degree campuses 5.9 million volumes Access & User Experience #accesslibux
- 4. study spaces A Case Study
- 5. Access & User Experience #accesslibux
- 6. Baseline Below Above Googles nyu library group study rooms logs in and sees policies-3 hours max, only 1 daily reservation logs in & sorts by room capacity & type (grad, quiet) option to make multiple reservations daily doesn't use NYU email so confirmation email never seen & he can't find when he reserved room sorts by room capacity & location sorts by room capacity & location books group study room for one date for 6 people books individual study room for one date for 1 person emails group members w/ details creates event in calendar 2 repeat booking daily option to book recurring weekly room floor maps w/ rooms & proximity to bathrooms, snack lounge, print station share / sync event across calendars Kaley Information Seeking Behavior: Navigational (reach particular location) Goes to grad services page to look for study space Eric Information Seeking Behavior: Re-Find Information Architecture: Audience & Task Based Functional Specs (II) User Flows: Book a Study Room Read about our Personas: Invoking the User From Data to Design 9/14 crl.acrl.org
- 7. Access & User Experience #accesslibux We made some changes Information on library website surrounding system Language Color palette changes on calendar Signage upgrade Floor maps
- 8. Rooms Increase 30 % 2013-2014
- 9. Borrow & request Another Case Study Access & User Experience #accesslibux
- 10. Information Architecture & page content
- 11. Access & User Experience #accesslibux
- 12. Access & User Experience #accesslibux
- 13. Library home > Services > Borrow & Request Borrow Request Technology Borrowing Video & Music Borrowing Course Reserves Access & User Experience #accesslibux
- 14. Heat Map results
- 15. One last Case Study Log in image Access & User Experience #accesslibux
- 16. User Story Examples As an NYU user, I want to immediately recognize where I can login Access & User Experience #accesslibux
- 17. Title Text TitleText User-Defined Footer Text
- 18. NAcecwes Lso &g Uins epra Egxeperience #accesslibux
- 19. Take-aways
- 20. HeatMap of Study spaces
- 21. Questions? Access & User Experience #accesslibux Thank You!