Accessibility Aspects in NGES
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1) There are 80 million people in the European Union affected by disabilities to some degree, which is approximately 15% of the EU population. 2) As the population ages, disabilities are becoming more common. Increased mobility across Europe also means emergency apps need to work across borders to support travelers and migrants with disabilities. 3) Next generation emergency services need to be fully inclusive and accessible to support independent living and participation for all citizens, including those who may temporarily lose abilities like hearing or speech after accidents.
Accessibility Aspects in NGES
- 1. NEXt generation Emergency Services NEXES Iteration Two Workshop Bucharest, November 2017 Accessibility Aspects in NGES by Frankie Picron (EUD)
- 2. Disabilities in Europe • 80 million people affected by a disability to some degree in the European Union • 15 % of the EU population • Equivalent to the population of : Belgium, Czech Republic, Greece, Hungary and the Netherlands together 16 November 2017 NEXES Iteration Two Workshop 2
- 3. Population is getting older… 16 November 2017 NEXES Iteration Two Workshop 3
- 4. …and this brings more disabilities 16 November 2017 NEXES Iteration Two Workshop 4
- 5. Tourists | Early Migrants • Increased flow of tourists and migrants • More mobility in Europe requires emergency Apps to work across Europe • Citizens with disabilities also travel and migrate • Support freedom of movement 16 November 2017 NEXES Iteration Two Workshop 5
- 6. Elderly • Increased percentage of elderly citizens in today’s society • Special needs: chronic medical conditions • Elderly citizens also travel (low foreign language literacy) • Support active lifestyle 16 November 2017 NEXES Iteration Two Workshop 6
- 7. Challenges • Provide emergency services that cater to everyone’s needs (truly inclusive) • Independent living • Full and active participation in all aspects of life • Everyone can be temporarily impaired 16 November 2017 NEXES Iteration Two Workshop 7
- 8. Reaching Today’s Emergency Services • Only 15 EU members states are SMS-available (3 of them do not cover all the country) • Fax technologies • New technologies are emerging (Instant messaging, RTT, …) 16 November 2017 NEXES Iteration Two Workshop 8
- 9. NEXES Accessibility Exercise • Accessibility Workshop • Scenario & discussion with 3 groups • What we learned ?
- 10. NEXES Accessibility Workshop - Feedback • Allowing deaf and hard-of-hearing citizens to communicate in an emergency in a way/language that is accessible to them • Even the visual contact alone helps to relief the stress • PSAPs must be trained to handle with deaf people • Involvement of citizens with disabilities in the development process of emergency systems • Easy-to-use (ES: One-touch) • Universal and visually comprehensible (e.g., vibration movements, map, colour codes) 16 November 2017 NEXES Iteration Two Workshop 10
- 11. Conclusion • Total Conversation – 3 in 1 (Videocall – Real Time-Text – Audio) • Crucial for every citizen who could temporarily find himself/herself without the ability to hear or speak (e.g., after car crash or a stroke) • Deaf or hard of hearing citizen may call emergency services on behalf of a fellow citizen • If we design to ensure accessibility, the design benefits everyone 16 November 2017 NEXES Iteration Two Workshop 11