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25 - 26 June-2019
RBI UPDATES
 LAUNCH OF COMPLAINT MANAGEMENT SYSTEM (CMS)
RBI vide their press release dated 24th June, 2019 has launched a software application called
Complaint Management System (CMS) to facilitate its grievance redressal processes. This
facility will enable public to lodge their complaints against any of the entities regulated by the
RBI such as commercial banks, urban co-operative banks, NBFCs, etc.
All complaints lodged on this portal would be directed to the appropriate office of the
ombudsman/ regional office of the RBI. CMS will enable easy access and tracking of complaints
for the public through following features:
 Acknowledgement through SMS/ Email notification(s).
 Status tracking through unique registration number.
 Receipt of closure advises and filing of appeals, wherever applicable.
 Voluntary feedback on customers experience.
The CMS portal can be accessed through Complaints Section on RBI website.
For any query:
Contact  Akanksha Gupta
Email: akanksha.g@acquisory.com

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Acquisory news bytes 26th june 2019

  • 1. www.acquisory.com 25 - 26 June-2019 RBI UPDATES LAUNCH OF COMPLAINT MANAGEMENT SYSTEM (CMS) RBI vide their press release dated 24th June, 2019 has launched a software application called Complaint Management System (CMS) to facilitate its grievance redressal processes. This facility will enable public to lodge their complaints against any of the entities regulated by the RBI such as commercial banks, urban co-operative banks, NBFCs, etc. All complaints lodged on this portal would be directed to the appropriate office of the ombudsman/ regional office of the RBI. CMS will enable easy access and tracking of complaints for the public through following features: Acknowledgement through SMS/ Email notification(s). Status tracking through unique registration number. Receipt of closure advises and filing of appeals, wherever applicable. Voluntary feedback on customers experience. The CMS portal can be accessed through Complaints Section on RBI website. For any query: Contact Akanksha Gupta Email: akanksha.g@acquisory.com