RBI UPDATES LAUNCH OF COMPLAINT MANAGEMENT SYSTEM (CMS) RBI has launched a software application called Complaint Management System (CMS) to facilitate its grievance redressal processes. The public can lodge their complaints against any of the entities regulated by the RBI through this portal. All complaints lodged on this portal would be directed to the appropriate office of the ombudsman/ regional office of the RBI. CMS will enable easy access and tracking of complaints for the public through following features: o Acknowledgement through SMS/ Email notification(s). o Status tracking through unique registration number. o Receipt of closure advises and filing of appeals, wherever applicable. o Voluntary feedback on customers experience. The CMS portal can be accessed through Complaints Section on RBI website.